Hi,
We have broadband connection at our place, last month due to up gradation in their network and network problem we did not get net connection for atleast 15days. And there was a strange problem in network. We are able to connect their router and but we dint get any bandwidth.
Its a prepaid policy. So we have paid for that in advance. We called their customer care for net problem and ask for compensation, they said its not big job when your prepaid period is about to finish just drop a mail or call us, within few hours your net period will be upgraded. We mailed them last Tuesday regarding compensation, but we did not get any response for 72hours. When we try to call for query they simply told us until and unless you got call from our side we can not tell give any information. I mailed them again and ask to contact us.
They simply mailed me that as your are logged on during that period we count it as net usage, whether you use it or not.
It is simply cheating. We cannot do anything. Its loot nothing else. Is there any way we can have money or net compensation.? Its not like we simply go for another connection, as we have paid very high non refundable installation charges.
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