[Resolved]  Sify Broadband — No service and cheating money

Dear Sir,

Please check the forwarded mail first, I got a connection on December, It is worked for just 9 days alone. I complained to your customer care number, Also thru email to customer care mail id, But nothing happened. One day after one month someone called me and they said that we are going to your home to resolve the problem now. Actually, no one is gone to my home.

Then I approached Mr. Daniel who came to collection the application and Cheque, I asked him to solve this else disconnect my connection and return back my entire amount I paid except the cost o[censored]sage for 9 days. He also applied it. but there is no response from your side. And then I
approached Mr. Sathish at customer care centre in Tidel Park, he also bounced me for two weeks but there is nothing happened. As final, I am coming to you now.

customer id : tharves0009

below were the messages I received and posted to them.

Dear Sir/Madam,

Thank you for contacting Sify Customercare.

We sincerely apologise for the inconvenience caused in this regard.

We wish to inform that your mail has been forwarded to the concerned team and
will be taken care on immediate basis and please note that once the issue
resolved we will compensate you for the days you have lost.

The reference number for the same is : 10058280.

We will update you further on this issue,once our backend team reverts.

Kindly bear with us in the interim and extend your co-operation.


Thank you for giving us an opportunity to serve you !

Warm Regards
Ziabudeen
[protected]@Sify

We are available 24*7 to service our Customers.

Mode of Contacts:
Call our Customer Care @ [protected]
SMS bbservice <username> to 54545
Email us at [protected]@sify.com
Have a nice day !
Quoting tharves <[protected]@cooltoad.com>:

> Dear Sir,
>
> As per our teleconversation today(Wednesday 16/12/2009) is the last day
> to rectify my issue, Also
> I don't want to suffer 12 days o[censored]sage due to your failure. So please
> correct it by today and
> extend the time period that I am suffered unavailable connection.
> Note: I heard from my friend that your service is good, but now I
> understand what kind good he
> said.
>
> regards,
> Tharves Mydheen M
>
>
> > Dear Sir/Madam,
> >
> > Thank you for contacting Sify Customercare.
> >
> > With reference to your mail, kindly accept our sincere apology for
> the
> > inconvenience caused. We regret to know that your issue is still
> unresolved
> > and require immediate attention. With regard to the same we wish to
> confirm
> > that we are taking up the issue with the concerned team for immediate
> > rectification .
> >
> > The reference number for the same is : 10058280.
> >
> > Kindly bear with us in the interim and extend your co-operation.
> >
> > Thank you for giving us an opportunity to serve you !
> >
> > Warm Regards
> > Ziabudeen
> > [protected]@Sify
> >
> > We are available 24*7 to service our Customers.
> >
> > Mode of Contacts:
> > Call our Customer Care @ [protected]
> > SMS bbservice <username> to 54545
> > Email us at [protected]@sify.com
> > Have a nice day !
> > Quoting tharves <[protected]@cooltoad.com>:
> >
> > > Sir,
> > > There is nothing happened against the below request, Please do it
by
>
> > > today, else disconnect my connection return back my money,
because
> > > within a week I faced this problem. kindly try to understand the
> > > need.
> > >
> > > regards,
> > > Tharves
> > >
> > >
> > > > Dear Sir/Madam,
> > > >
> > > > Thank you for contacting Sify Customercare.
> > > >
> > > > With reference to your mail, we wish to inform that your
mail has
>
> > > been
> > > > forwarded to the concerned team and will be taken care.
> > > >
> > > > The reference number for the same is : 10052675.
> > > >
> > > > Kindly mention your reference number when you contact us
again
> > > pertaining to
> > > > this enquiry.
> > > >
> > > > Kindly bear with us in the interim and extend your
co-operation.
> > > >
> > > > Thank you for giving us an opportunity to serve you !
> > > >
> > > > Warm Regards
> > > > Asif Ahmed
> > > > [protected]@Sify
> > > >
> > > > We are available 24*7 to service our Customers.
> > > >
> > > > Mode of Contacts:
> > > > Call our Customer Care @ [protected]
> > > > SMS bbservice <username> to 54545
> > > > Email us at [protected]@sify.com
> > > > Have a nice day !
> > > > Quoting tharves <[protected]@cooltoad.com>:
> > > >
> > > > > Sir Madam,
> > > > >
> > > > >
> > > > > I have new broadband connection from last week at sify
> > > broadband, my
> > > > > login id is tharves0009. The power adapter light is
blinking
> > > which
> > > > > leads LAN status as 'Your cable is unplugged'. Please
> > > troubleshoot
> > > > > as soon as possible.
> > > > >
> > > > >
> > > > > regards,
> > > > > Tharves Mydheen