[Resolved]  Sify Broadband — Customer & technical service

Hi



I am using the Sify Board Band Connection form more than 3 years. First of all I want to tell you that it's my second mail to the Sify staff regarding to the improper Sify Board Band service.



From past 3 days I was not ale to use my Sify internet connection, when I tried to login, I am encountering with the error BB101. I usually use the internet connection at night time because during day time I am in the office. So, I am not aware of the status of internet connection during the day time.



On 25th May 2008 when I tried to connect to Sify Board Band service, I was able to connect but I was not able to open any of the website, it's not working and usually the speed of the internet is also very slow.



On 26th May 2008 at night when I tried to connect to Sify Board Band Service I again encountered by the same error BB101. I want to bring one thing in your notice that at night no one is there in the Sify office in sectror-5 to handle the customer's complaint.

So, on the same day I filed my complained in the Sify Customer Care and was given a Case Id number 6949590 and they told me that we would resolve the complaints with in 12 hours, which I really think and feel that it's more then enough because may be customer is having some urgent work and require the internet connection badly.



But the things did not come to an end here on 27th May 2008 when in the morning I tried to connect to Sify Board Band service I again encountered with the same problem i.e BB101. I called to Sify staff which is located in sector-5 Rohini at 10:30am, they told me that they were sending some technical person to my home at 11:00am, I waited for the whole day but no one came and in this way by doing the fake promise they made the customer fool.



On 28th May 2008 I again tried to login into the Sify Board Band Service in the morning but still faced the same problem of BB101.

Today, on 31st May 2008 also I still faced the same problem of BB101.


Now, it's my personal request to you please give me the answer of the following questions:



1. Why person want to have personal internet connection at home?

2. When the person giving the payment of the bill on time, don't you think the right should be given to the customer to avail the full service properly?

3. Customer care people need 12 Hours to resolve the complaint, as far as my case is concern it's more than 34 Hours but the problem is on the same point where it was 3 days before, I think the word customer care has changed its meaning.

4. Why the Sify staff members of Rohini Sector-5 make the fool of the customer by doing fake promises with customer and why we required to call them twice, thrice or some many times with regard to our problem. I am really not getting one thing if they would tell the customer that they would require so much time to sort out customer's complaints, than I don't think that the customer would going to kill them but yes there must be some specified time limit for resolving the problem.



I also know that it's neither your mistake nor I am blaming you for all that but I wanted to bring into your notice the pathetic service of Sify Board Band service in the region of Rohini Sector-1 New Delhi 110085. So, its my humble request to you to please look into the matter as soon as possible otherwise if the customer would carry on to suffer in this way then defiantly it will effect the good will of Sify which may in turn will reduce its customer by making them diverted toward other internet proving vendors.



Thanks & Regards



Jai Wardhan



Username – jaiwardhan771



Contact - [protected]

Dear All,

I am a sify subscriber for last 3 years. Based on my experience I can tell, It is the worst service provider. They always come on time to collect money only. But when it comes the question of Service they are always late.

Hi,
I'm a Sifi broadband user.I have raised a complaint two weeks back that i'm not able to renew my accout.
Customer care person told that my account validityu date is over so he/Sifi will create temporary package so that i can renew using my credit card.I tried the next day nothing happened.Till today I'm repetedly calling.No Repsonse. These are the complient ID. 8408401 & 8418551.Is it possible to renew my account through online.If not please let me know so that i can go for other serviece provider for new broadband connection.
My sifi ID: itzmek_85
Regards,
Karthikeyan

Yes this complaint is exactly correct, In fact they change their employee every other months and when they come to attend the complaints after three to four days they tell you they are standing somewhere and give you the address and the costumer have to go an pick them up.
They give you time that they will be comming at such and such time and you keep on waiting and they never come at the time

Sir
Yesterday onwards I am fail to download all the mails in my Inbox of outlook express

Yesterday I had total 47 mails and could successfully download only 43 mails and 44th onwards mail
got stucked up

pls forward it to cocern technical dept.

I have tried your all toll free no. but fail to connect

looking for your quick action,

Regards

R.K.CHOUDHARY
[protected]

sir i have lot of problum in my sify offline mailing system in outlook express some mails are comming some are not comming like that if ten mails are comming in current date then our outlook inbox is receiving only two or three mails but thats present on sify.com. i allready update sify account settings with new one plz help me i m totaly sick off from your mailing system plz help me

I am resident of pimple gurav, pune. The sify service in this locality is not up to the mark. The downtime of server is pretty high as there is no power backup available for server. No one is reachable on helpdesk (Technical Support) pune sify customer care line. Every time we need to call up to the Mumbai customer care number in order to get issue resolved. Whenever you renew the package the field(or marketing) executive provide you the alternate(or dummy) userid with the excuses that "your(customer's) earlier userid is expired and will take 4-5 working days to restore back, meantime use this one.

And while using that account(the one provided by executive) you regularly encounter with error " user xyz is already logged in" that means they use to keep circulating this dummy accounts to most of the customer, This is how all blunder game goes here.

This is how all blunder game goes.