[Resolved]  Sify Broadband Service — Misleading information & disgraceful customer service

Hi All,

I, Karan Chandreja, signed up for 400 MB day + Night Unlimited @ 256 kbps plan probably on the Jan 14th with a validity for 30 days. While signing up for this plan I did happen to read that the unlimited download is only post 10pm.

On Sunday Jan 25th, I started the session at 9.45 along with the computer, however at 10.15pm I started to download a large file size of 700mb which was post 10pm. To my surprise, the broadband plan expired before 1 am on the same night.

After contacting the the customer service on Jan 26th, I was made aware the a consumer needs to re-login at 10 pm in order to enjoy the unlimited during the night.

It is very misleading for any consumer, since it does not state anyhwere on the website or while signing up through your renewal portal the a consumer needs to re-login at 10 pm in order to get unlimited download. What it does state is unlimited download after 10pm.

After contacting the customer service, it was advised that there is nothing that they can do about it. Later on the same day, I spoke with B.Kaushik from Chennai, who again advised that there is nothing that can be done & also advised me to send an email to the customer service id. I was not in a position to go to a cyber café to send an email, due to the incovenience that your service has caused me, with information missing from the website. During the argument he happen to hang up on me. Also advised that he is the fianl word & there is no one above him who can help.

Today after making STD calls to your head office I finnaly got to speak with Manoj, who again reitrated the same information & advised that there is no one who can help & I should send an email. Upon asking for his manager, it was advised that he is the manager & there is no one elase above him. Finally he decided to hang up on me, since I asked for his full name.

MY CONCERNS

Why do I have to go through the inconvenience of sending an email to you guys? why cant the customer service handle these situations??

What do you have the customer service for, when the consumer have to write into you?

How can I send an email when my account got expired, due to information not mentioned on your website?

How can the Kaushik & Manoj, happen to just hang up, only because I asked for their manager??

Is it a practice that they always follow??

Are they the final level of escalation??

Its been 5 days now without internet conncetion, where in I make all my payments online & depend on the internet for all the training related information & bill payments.

Its is the sole responsibilty of sify to ensure the consumer recieves best customer service. However it is really horrifying experience, with customer service provided by Sify.

I want a complete refund for all the days I have missed out on the internet & along with free renewals, due to the kind of service I have received from you guys.

If this does not get resolved here, will be glad to take it to the next level.