[Resolved]  Skoda Auto — Inferior Product

Address:

Madhya Pradesh

Following is the sequence of events and suffering , I have gone through ;

1. Within 1 month of buying the car ,a tyre got burst from the side, and the Skoda accepting the poor quality of the tyre replaced it.
2. I got my car’s second service (Free) done at Raipur within the stipulated time , and to my surprise I was charged for the same and told that the free service is done only where you buy your vehicle.
3. When I went for my third service ,I was told that none of the earlier service was entered in the log book . This again was strange as I still have the bills for the amount paid on service.
4. There was a slight vibration in the vehicle right from the beginning and I discussed it earlier ( in 2008 only )with service engineer and he also took it lightly and said that it was a small issue and would get rectified by proper tuning only . I also did not take it very seriously and later I had to get the engine head replaced by paying Rs.50000 ( thanks for the extended warranty given, otherwise it was costing more than 1.5 lacs ). Perhaps I would not have paid this amount also ,if your ‘highly qualified’ service engineer would have identified this problem within the warranty period . And I seriously doubt this was intentional and I was not told so as to not give a bad signal about the quality/maintenance ,as I was about to buy a new Fabia for my brother also which I later did buy.
5. Recently two front tyres (make- Matador) got burst from the side ,at the speed of 40 -45 kmph, and I am very fortunate to be alive and writing this mail to you .And if you believe I am not driving your ‘Superior engineered and high quality product’ anymore as I don’t know what will be the next surprise.

All the above does not seem true for a product like Skoda , it seems I am speaking about some down market brand.
I hope all the above opens your/Skoda’s eyes to see what is happening ,and I am also very sure this is something you are well aware of ,but by virtue of your role you have to pretend ignorant.
My concern now is not with what I have suffered earlier ,but about the tyres.

Please rest assured,this time I am not going to let it go and would take it to the highest possible escalation level (even legal /media if required).