Skoda India Customer Care
Skoda Auto India Private Limited
Customer satisfaction rating: 31%
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587
COMPLAINTS

Skoda India Customer Care

Skoda Auto India Private Limited

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Address
A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra
Aurangabad
Aurangabad District
Maharashtra
India - 431 201

Customer Care Phone Numbers and Contacts

Phone:
Phone:
22
11


Fax:
Fax:
+91 240 6631299
+91 240 6631199

Customer satisfaction rating
31%
Complaints
587
Pending
223
Resolved
166
So far so good - The company responded to our notifications and is working on resolving complaints.

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Skoda India Complaints & Reviews

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Skoda India — Delivered defective piece Fabia 2014 model

 Chandu123456789 on Jan 15, 2017
I have purchased SKODA Fabia 2014 make. After running 5000 KMS my engine got failed suddenly and car has not started. Then shifted my vehicle to mahavir auto. They said like i have to bear 75, 000 Rs. to wards the Engine repair charges by keeping my car in garage 2 months and demanding the money.I have bargained after wards with them they come down to 35, 000 and labour charges for handing over the vehicle.I have pleased them not to cheat and finally I have paid total amount and bought my car.

Again after 13, 000 Kms, the engine coolant system got failed and returned to skoda service...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Problem with second gear

 amity6kin on Jan 7, 2017
Dear Sir

I khushbu dave purchased your product skoda rapid on 20/01/2016 from Jai Cars Pvt Ltd. Jodhpur is immensely dis satisfied with after sales support provided by your organisation.

My AC vents is emitting white fumes, I have problem with my second gear, it is not working properly and also windows of driver side making absued noise after getting wet. I have already visited the service centre thrice regarding the malfunctions but no attention has been paid, still facing all those problems. once they change my gear but still facing the same problem and I am not satisfied...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Broken Key Skoda Rapid

 abhaydeep on Jan 7, 2017
Skoda Rapid has bad manufacturing design of its remote control Key and I saw many customer making complaint of same. I also have skoda rapid and key was broken 4 months back as natural wear and tear due to poor manufacturing quality and vehicle is still under warranty. Since than dozens of call and mails have been exchanged with skoda india and but they have refused to do any thing saying its not covered under warranty. In my 20 years of driving and having used 10 different cars, I have never seen that Key breaking the way Skoda Rapid key broke due to manufacturing defect.

I am still...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — About Servicing of the Car No. MH19-BJ-1479

 Ashok_M_Dahad on Jan 6, 2017
1. Appointment taken before 8 to 10 days
2. Appointment given on 23/12/2016 at 10:25 Am
3. My vehicle reached on 23/12/2016 at 10:00 Am
4. Trial & Estimate given in evening 6:00 Pm.
5. For Servicing I send the car from Jalgaon to Nasik with prior appointment. ( Heak Auto Nasik)
6. nobody is giving the proper answer & about the position of the car.
7. whole day my car & driver was there without repairing, he has charged Rs. 460.00 & saying you have to wait 2 - 3 days.
8. We notice the sound in stearing only we want to repair that one.
9. This...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Quality complaint in steering control switches

 dhurai1977 on Dec 29, 2016
Myself having a skoda octovia taken on 25 sep 2015 with chassis no: TMBBJFNE3FA007704 and engine no. :CRV116363. There is a quality issue in the steering mounted controls ie both the volume adjust button and folder changing button in the steering got damaged which you can see in the photo enclosed.is this the quality u manufacturer in the premium segment sedan vehicles. when asked with the service partner they say that they dont have the spare to replace the both the adjusting buttons in the steering.Myself very much disappointed to see such pretty things are manufactured in sub standard materials....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Delay in response and delivery

 Manish fluidcon on Dec 25, 2016
I have skoda yeti no.PB 08 BQ 5555. my vehicle had an accident on dated 29/11/16. i had send my vehicle to SAGA AUTOMOTIVE WORKSHOP at jaipur SITAPURA, JAIPUR, RAJISTHAN. at workshop Mr.Rajkumar attended my vehicle. in the accident driver side mirror and front right defender, bumper was damaged. your service adviser Mr. Rajkumar told us that side mirror is not available with us and will provide with in next few days. but i regret to inform you that after my regular follow up with your dealer in Jaipur there is NO response from your dealer till TODAY.

if we owned a brand like skoda...
Complaint comments  Read comments Complaint category Car Dealers

Skoda India — Brake disc and brake pad

 ravikiranvaddi on Dec 24, 2016
Worst in quality, 1.3 yrs crossed since my vehicle is purchased and very less driven comparatively and 100% perfect maintenance by self. Imagine for a less driven vehicle of around 12000 kms. Brake disc got almost worn out and brake shoes are to be replaced becoz of that issue. I was informed by the sales advisor abt the same and i made a visit for the problem occurred and found the same is being replaced for 4 vehicles side by side in the same floor. And it is not a problem for a less driven vehicle or a more driven vehicle and its common complaint for all the vehicles as observed in the service...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Skoda India — No response from the service center

 Isha katti on Dec 22, 2016
Hi,
I m Rajesh, I have a skoda rapid, Reg no : KA 28 P 0919. Bought on 6 January2016.
My front glass has cracked without anything falling on it. Initially it was an 8" crack which now is about 3' in a period of 2 months.
I have brought my car to Bangalore to get it fixed from Bijapur. First when we enquired at the Skoda showroom at Sadashivnagar, the sales person told me very clearly that I will have to take it to Okalipuram service satation to get it repaired. That is 30 kms from where I stay. I go there and they tell me it is not done here, I will have to go to K R puram....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Engine failure and No after sales support

 Dipen V on Dec 19, 2016
Dear Sir,

I am the owner of Skoda Superb (VIN: TMBBBK3T7AA303132) residing in Mumbai, India.

We are approaching you as our last resort before we move ahead and file a law suit against Soda India Pvt Ltd. And JMD Auto Pvt. Ltd.

2 months back the car stopped functioning and I had to tow it to the authorized service centre. Since then the car is with them at their garage.

They say the car engine has failed and needs replacement but they are unable to answer what caused such failure or what is the failure about. They are also not giving any...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Skoda india,

 Bhimineni Jagadish on Dec 15, 2016
I was given my vehicle to skoda aurtherised service center in hyderabad for car care checkup and regular service on 13/12/2016, today date is 15/12/2016 sill i am not resived any conformation like my vehicle job card is not open, if i call to service executive asked after that he is behaving unprofficinelly. After that i was not resive any call from the skoda service center. Now the skoda car care check camp is expired, only the reason is in hyderabad only one dealer is operating, if we need the better service or trust the skoda dealer we have to compalseary visit to that particular dealer. So that...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Instrument cluster led not working

 chouhankapil90 on Dec 14, 2016
I am facing this issue past 2 years as my skoda superb's instrument cluster LED's are not functioning properly. As time passed each and every led went off. now I am not able to see even at what speed my car is going. When i went to service station they said they will replace the instrument cluster which costs around 70k. This car is just 5 years old and it has this issue. The main thing is that time is not an issue but its just been 1lac kms. i have faced numeral issues in this car such as AC, engine oil going far less than the mark, but i thought it was wear and tear. But in this car the wear and...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Engine manufacturing defect. Skoda refusing to take the responsibility

 Dipen V on Dec 8, 2016
My vehicle SKODA Superb no. MH 01 AV 4659 is given for repair on 22.10.2016 at JMD Kandivali. Till today, no clue as to what the fault is, ? how can there be such fault ?when will the car be repaired?
I am verbally informed by JMD that there is some engine problem but they are unable to find fault.
I have lodged a complaint with you also on 2.11.2016 but no resolution as yet.
They have no answers as to what the problem is.
NO analysis or diagnosis report is given for the test conducted. All they are telling us is We will have to replace the engine and pay 7.5 lacs for...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Skoda India — Engine failure and bad after sales service [Resolved]

 Dipen Vakil on Dec 8, 2016
My vehicle SKODA Superb no. MH 01 AV 4659 is given for repair on 22.10.2016 at JMD Kandivali. Till today, no clue as to what the fault is, ? how can there be such fault ?when will the car be repaired?
I am verbally informed by JMD that there is some engine problem but they are unable to find fault.

I have lodged a complaint with you also on 2.11.2016 but no resolution as yet.

I am without car for so many days and it is affecting my work very badly. I have also requested for stand by vehicle if repair is taking longer time but there is no revert for the same.
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

Skoda India — Complaint letter skoda rapid [Resolved]

 mohit 09 on Dec 5, 2016
To,
Skoda auto india pvt. Ltd.

Dear sir,
Sub:- complaint letter
Ref.: skoda rapid ambition tdi uk08y9783
Model no. Skoda rapid ambition tdi (Purchase aug 2012)
Engine no. Cln208461, chassis no. Tmbblfna6cg023833
Registration date -16 aug 2012
Purchase dealer - c& t motors pvt ltd partapur meerut up

I mr. Mohit chauhan, owner of above vehicle, would like to bring to your kind notice that i was purchased the skoda rapid car on june 2012 from c& t motors pvt ltd partapur meerut up.in 200 km i have facing starting problem...
Complaint comments  Read comments [2]Complaint category Cars, Vans & SUVs

Skoda India — Skoda Rapid - TDI - Fuel injector failure (one more) [Resolved]

 Kishore Bilaney on Dec 3, 2016
SKODA does it again.
All 4 Fuel injectors damaged within 75000 kms.
Upon questioning SKODA, they state, it is because of servicing not effected with authorised SKODA dearlers. It is a sheer blackmail from SKODA to service with their service centres, who charge a huge hefty sum, whereas, reputed garages / auto service centres do it for 50% less amount.

Then, they claim, 50% discount is offered, towards goodwill.
It is a big big scam in India, wherein, the faulty engines and injectors are attached, as, the consumer societies in India are not strong enough to question...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Broken key - Skoda Rapid [Resolved]

 Vajjrapani Bajendrababu on Nov 30, 2016
Hi,

My father Mr. Bajendrababu V owns a Skoda Rapid and the Registration number of the car is TN 22 CT 6066.
The key is broken from the attached remote and is creating various problems. The car is having problems in starting and it stops suddenly in middle of the road. We are having huge difficulty in using the car with the broken key and have taken the car to gurudev motors service centre in chennai for fixing the key problem.

But unfortunately the service centre people are saying it will take minimum 15 days to get the Keys replaced as it need to come from...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Torque automotive - pathetic service [Resolved]

 Preeti Chauhan Bais on Nov 25, 2016
I am thoroughly disappointed with the sales and after sales people in the company, before buying the vehicle 24*7 they kept calling us and running behind, but as now their job is done and looks like ours have started. Just to let you know its been 2 months I've bought a skoda rapid style plus high end model and thousands of times I've been asking for my documents but none of them are bothered to respond to my query inspite of continuously calling them they are least bothered to send the docs or even respond to our calls. Even before this for my car RTO registration I had to run behind them and finally...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Skoda India — Service centre [Resolved]

 raviranjan22 on Nov 20, 2016
I buy a skoda rapid elegance 1.6 mpi at bp on 09-11-2016 through singh motorcars pvt ltd patna. the showroom and service centre in patna has been closed. right now there is no any dealers in patna.

question is that why i will move to other state for service and insurance claim. kindly arrange service or take back your car and return my money. othewise i will move to consumer forum.

ravi ranjan 9771464147...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Skoda India — Service delay and providing wrong information [Resolved]

 Mahesh_Chowdary on Nov 18, 2016
I am extremely disappointed on your after sales service because, I have given my car for repair on oct 31, When I asked the dealer for alternate car the dealer assured me that the car will be repaired within 15 days and there won't be requirement for alternate car.

But as of today its been 18 days.So today when I enquired about the delivery of my car.They are simply saying that it could take another month to get the car repaired.This is not how skoda should treat their customer.

I only agreed to get the car repaired at the said dealer because they assured me that car...
Complaint comments  Read comments Complaint category Car Service Centers

Skoda India — Worst service of my fabia, 2011 diesel

 Anudeep Gunda on Nov 10, 2016
Hi ths is anudeep from hyd, my vechile number(AP36AU0005).I have given my fabia as of break down, they have said the problem is of timing belt nd need to replace the same. They have taken almost a weekdays nd delivered the vechile. Now there is lot of engine sound which was not before. I have called to sevice center(sanath nagar, hyd) they are now saying that there might be another problem once bring the car.I have taken the car to service center, they are now saying that there is a problem with the coolent set nd we shud replace it(cost 28000). I have paid the bill nd brought my car nd before bill(timing...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

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Quality complaint in steering control switches
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