Skoda Auto — Poor Service and response

Address:

Pune, Maharashtra

My Skoda Fabia MH 12 FY 169 was damanged in floods in my society parking on 11th Oct. The car was delivered to Asset Auto service centre, Wagholi on 13th on my own expense as they dont have any pick-up assistance. When I went to check with them after a week, they had no clue about the car and no on had even looked at it to assess the damage. It was kept in their service centre, full of water for one week, and after my visit, did they open the job card. In this entire duration I was speaking to their Manager and Serive Manager, and their service advisors who kept telling me that they are working on the car and have intitated survey work. In reality they were lying as they had not even looked at the car.
Since then I have been repeatedly chasing them for updates, they never respond, nor do they pick-up their phones and have no ownership of the car lying with them. 3 weeks back after getting totally frustrated I went to their place and met their service manager. Then I got the update that the car had been surveyed and they will start the repair work in 2-3 days and they will call me back and confirm. When I asked them how much time they will take, they said it should take 1 week.
After a week I have gone mad chasing them for update and their is no response. I have never seen a company that is no unresponsive. It is impossible to connect. I called their showroom and the numbers they gave, no one picks it up.On the internet their numbers are wrong and discontinued. I am not able to understand why their is so much of a problem.
The amount of phones and attempts I have made is unbelievable and I am still not aware of what they are doing with the car.
Can someone help me to get Skoda to repair and deliver the car.