[Resolved]  Skoda India — Spare part theft and filthy services

Sri Vinayaka Cars Pvt. Ltd., Old Madras Road, KR Puram, Bangalore will also cheat the people. We will give the vehicle for one problem and they will give the with some other major problem. They are looting money from car owners. they say we are telling lies. See the problem what I have faced.

Dear sir,

Please I had enough discussions with your people. I donot want to waste my time with you people. Please don't send me any mails. I will see with your company.

Regards,
Siva Sankara Babu.

--- On Thu, 6/5/10, Service <[protected]@vinayakcars.com> wrote:

From: Service <[protected]@vinayakcars.com>
Subject: Re: With regard to the Vehicle No: KA 04 MB 4888
To: "siva sankara babu" <[protected]@yahoo.co.in>
Date: Thursday, 6 May, 2010, 5:56 PM
Dear Mr. Shiva Shankar Babu,
We would like to clarify you that you got the vehicle to the workshop on 1st March 2010 with the engine wiring damaged condition. Since the particular wiring loom to your vehicle was not
available with us, so on your request we ordered the specific wiring loom for your vehicle. For the meantime you agreed to keep the car in the workshop.
Secondly since your vehicle’s wiring loom was damaged (burnt) and was removed for inspection it was not possible for us to drive the vehicle. After receiving of the wiring
loom we started the vehicle and delivered the vehicle to you.
Next day when you complained about the jerking which was not even known to us, on 9th April 2010 we called for the vehicle again. As a initial step to solve
the concern we first changed the gear box oil and the filter with your kind permission. After changing the gear box oil and filter the jerking was reduced.
To go further and resolve the concern completely we require to open the gear box as per the guidance of the technical team of Skoda,
suspecting the concern in the torque converter of the gear box.
Since your vehicle is out of warranty and has non genuine fitment of electronic equipments like Hi fi music system, DVD player, speakers, amplifiers, woofers and LCD
which restrict us from claiming under goodwill also.
These equipments may cause jerking of the gear box since the gear box is electrically controlled by the valve body solenoids.
To go further for the stepwise rectification of your concern we want your approval and advance payment to order for the part.
This is for your kind information.
Regards
Shantha
Customer Care
Vinayak Cars Pvt Ltd
________________________________________
From: "siva sankara babu" <[protected]@yahoo.co.in>
Sent: Thursday, May 06, 2010 4:28 PM
To: [protected]@vinayakcars.com
Subject: Re: With regard to the Vehicle No: KA 04 MB 4888
Dear Sir/ Madam,

Please note that I have given my vehicle for service under running condition (showing EMMISSION WORKSHOP"on 1st March, 2010, and your service people after verification of 15 days they said there is a problem of wire damged by rats, to be replaced. And told that it is to be imported. The vehicle was given to me on 8th of April, 2010 evening @8.05 pm. on payment of Rs.54, 000/- And Morning I was trying to run the vehicle it was Jerking and I called your service people immediately. (Keeping my vehicle one month 8 days with you)They said to give back the vehicle. I have given the Vehicle on 9th April, 2010. After a week they said we have to change the Oil filter and oil, and I paid for that also Rs.9225/-. Keeping the vehicle for 15 days and given the vehicle on 24th Aprl, 2010, without any rectification of Jerking and the first complaint of "EMMISION WORK SHOP" and saying it will go on running of the Vehicle. But we have given back the vehicle. On 25.04.2010 I have sent an SMS to your General Manager, Manager and Mr. Vishwanath if my vehicle is not rectified I will take legal action. Instead of your mistake you are writing to me for payment of advance. you people are looting me. It seems there is no other way left for me going consumer forum and to the Court of Law.

Please make a note of this that I have paid you a lot. beleiving you are all good service people. You people are just cheating us. Please give my vehicle without Jerking. On 1st March, 2010 I have given vehicle for only"EMMISSION WORKSHOP".

Kindly let me know the action what I action have to take.

B. Siva Sankara Babu.
[protected]



--- On Thu, 6/5/10, Service <[protected]@vinayakcars.com> wrote:

From: Service <[protected]@vinayakcars.com>
Subject: With regard to the Vehicle No: KA 04 MB 4888
To: [protected]@yahoo.co.in
Date: Thursday, 6 May, 2010, 12:55 PM

Dear Mr. Shiva Shankar Babu,
With reference to your vehicle KA 04 MB 4888 which reported to our workshop on 26th April 2010 with the concern of jerking we would like to inform you that the vehicle was inspected as per the technical guidance
from Skoda Auto India and suspect that the problem in the vehicle might be due to the torque converter. So the technical team of Skoda suggested changing the same.

For the further work to be carried out in the vehicle the gear box requires to be opened. Since your vehicle is out of warranty by three years we request you to kindly give us an approval for
opening the gear box by paying an advance of 50% of the torque converter amount i.e. approximately Rs. 20000/-.
Looking forward for your reply at the earliest.


Assuring you the best service all the time


Regards
Shantha
Customer Care
Vinayak Cars Pvt Ltd








Go to Previous message | Go to Next message | Back to Messages

| Full Headers
Reply Reply All Forward Forward

These people are looting money from the customers, they don't have any concern about the customer satisfaction. Even under warranty they are charging more. No service provided under warranty, they charge heavily. Their 24 X 7 help line is . We all should insist the Government to ban this product from India