[Resolved]  Skoda India — dissatisfied by service from dealer and the company

Address:

Maharashtra

Hi,
i have purchased a skoda rapid mpi from senator skoda in andheri Mumbai on 1st December 2012.
first feedback is that i could not get the promised colour of car and delivery on time despite assurances to the contrary. They committed 25 days but actually delivered in 65 days after i had to compromise on the colour of the car.
the problems have not finished but have started post that. After 4 months i have yet to receive the RC book and the insurance copy from the dealer. I have also logged a compliant with Skoda but have received any response.
Skoda customer service system,is so goo that there is no way to escalate and give a feedback,on customer experience.
the standard answer is sorry and we understand but cannot do anything.
logging this compliant for help and to reach out to higher management at Skoda to get things sorted out.
also, get the dealer to improve as there,must be,many like this who have not reported their experience.
Mohit vohra
[protected]@yahoo.com