Skoda Laura — Skoda dealer threatening us!!

Address:

Agra, Uttar Pradesh

We have a New Skoda Laura which met with a small accident a while back.
So we sent the car to M/S Shiel Skoda Agra for repair.
However after a delayed delivery we realised the A.C. of the car was not working whereas it was in perfect working order
before the car was sent. We spoke to the manager of Sheil Skoda workshop and he claimed that the AC was perfectly fine
and we should bring the car to the workshop for further inspection. So we took the car to the workshop and it was eventually confirmed
that the compressor is faulty and so it needs to be replaced. I was totally baffled by this as it has only been one year since i purchased the car
brand new from the same dealer.I wrote an email to Skoda customer care mentioning the whole incident and letting them know that i am afraid
that the dealer must have replace the compressor with the faulty one.
In turn,Skoda rather than solving the problem simply sends my email to the dealer. And the dealer Sheil Skoda instead of helping out has
asked us to take our words back or he will file a defamation case against us.
Such is the state of a customer in today's world that rather than customer, these companies are the kings.
We are deeply disppointed with Skoda with their utterly poor after sales service.
We bought the Skoda car with so much passion and now if this is going to be the case i am not going to buy a Skoda again.
In fact, being a car fanatic , alot of my cousins and friends seek my advice as to which car should they buy.
After beign immensely saddened by this incident, I had to stop my cousin my cousin from buying a Fabia from the same dealer.
I love Skoda cars. But the way my case is being handled ,I do not know what to say. We are being taken for a ride here by the dealer.
Please help us!