[Resolved]  Skoda Octavia — problem with dealership

Address:

Ahmedabad, Gujarat

Respected Sir / Madam,
I am a proud owner of a Skoda Octavia since 2005.
its been a long journey and a tough one too but i appreciate the car's endurance power.
the two main reasons why i bought a Skoda was its sturdiness and the economy factor and i must say i was not let down.
I live in Ahmedabad and when i bought the car your dealership was with Cama motors and after some years it was given to torque motors
i thought that this must be for the benefit of customers but no i was totally wrong.
your new service station does not only charge us the sky but after doing that also their work is way below satisfaction
i am DISAPPOINTED.and thats the least to say
my tale of problems began when every time my car went for a service the bill was never below 30,000/-
and after that also the car never functioned totally smoothly
Since last 5 years i must have paid 4,00,000/- just for the services and repairs of my car and as you know sir this is no small amount- i can even buy a mid-size car with that money and a brand new one for that matter.-in case you have any doubts you can have your past records checked and see for yourself that this is no exaggeration.my car number is GJ-2-AC-7569.and i repeat i am from Ahmedabad,Gujarat, India.-and i am not the only one who is dissatisfied with this service station. I can provide you with a list of all the harrowed customers of torque.
the second car that i own is a maruti swift and as you know that maruti stands no comparision against skoda but still the way they handle their customers problem makes me feel like a royalty.as far as customer satisfaction goes skoda needs a lesson or two from Maruti.
and still i was happy with the car- but this time i just paid 31,000 Rs as service charge a week back and my car did not start 3 days back
i got the battery checked which is working fine but still the car didnt start and admist all this your executive calls me to ask if i am happy with the service and i tell them the story as it is and ask them to send a mechanic but i just demanded that as its just been a week i should not be charged the breakdown charges on moral grounds.
but i forgot that moral grounds apply only to people who have MORAL and Torque motors is definately not one of them.
they said i will be charged and so i asked them for the email address to complain and they didnot even hesitate once and asked me to complain whatever i wish as if they were confident that my complains will land on deaf ears---and i fear that this is true.
pls prove me right and prove my fears wrong.PLEASE.
i could have gone to the press/court/consumer court with all this but i did not want to taint the cars name and fame as i still love that car a lot
its not the car i have problems with-its with torque motors here in ahmedabad, Gujarat-India.
looking forward to some action from your side...
hoping
VEERAL.
[protected]-my phone number