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[Resolved]  Skoda Octavia — service very poor

mahavir auto vishakhapatnam.my vehicle had complaint about poor fuel economy and engine noise, already four services were over (34000kms run).till day my complaint was not rectified.And the people at workshop had a very poor interaction with customers.I dont have hope on these guys at workshop that they can rectify my complaint.Now i think that all my time is waste going to workshop.So i suggest my friends not to go for skoda.
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Aug 14, 2020
Complaint marked as Resolved 
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Hi,

This is srinivas from Andhra pradesh and I own Skoda Octavia. I am here to tell you that skoda showroom and servicecentre of Vijayawada is so terrible that they took 3 long weeks and they have still done nothing and they are worst at responding the calls even . They dont have even proper technicians and proper staff to respond in a fair manner. Even if we make a call to the showroom or service centre they just play games by saying the work is finished and when we go there they ask to come tomorrow.This same thing happened thrice and we travelled 80 kms each time to go to the service centre. They dont even know what's the problem is? this is how it goes there. The worst ever customer support as far as i was concerned. Its better to close the showroom in Vijayawada or they should hand it to somebody else who is good at it. I dont know how these people get license to maintain such showrooms and service centres. Many skoda owners are getting their vehicle serviced done from outside which is a big shame for Skoda itself.

Somebody from Skoda India should take the responsibility and should find a solution for this terrible situation, otherwise Skoda would worth less than a Maruti.

Hope you people respond quickly, i[censored] follow the same way as this people then its better for you to close Skoda company in India.

octavia — disrespect by your employee

Dear Sir

Myself Rajeev Rathi owe an octavia from your skoda group. I am from jaipur and my car no is RJ04 C 2400.

Three months ago i met with an accident in which my car was totally damaged so i sent my car to your jaipur branch service centre for repairing which cost me rs.300000 including insurance amount and i paid around 130000 at that time.

But i am not satisfied with the service as even after this expenditure my car is not working properly

moreover your service center is 60km away from my residence and we have visited there for 2-3 times but it is always said by them that they dont have the parts and when i called one of your employee he was disrespectful in his talks and misbehaved and his act was not appreciated as he is the worker of your esteem organisation

please seek to my problem and i want you to take proper note on your service center

my contact details:
ph no .0091-[protected]
email id [protected]@yahoo.com

octavia — poor service

Hello sir I am your loyal customer since 2005 . I have 2 skoda octavia and one laura . i need your help I have been sended my new one octavia the totl running 17000 km . to your nawab motos for service . I don,t know what they do sound and vibration are increase and I think they re using local lubriation my care pick up is very hard and they already change fuel filter b,coz some problem in the filter my care not start in the moring we give 20 shelf and press many time race they they start . they servicing are very poor . you take the ation other wise we sale this cars and also complaint to new reports , and we stand this car in the market with put on lot of footware . please arrange the macanic to check my care what is the right proble b,coz your deal only money making work . they are very poor response and very poor skoda services.
One more think to share with you please strong to your service network otherwise you also lost your market as like fiat.
I my home the marrige and we want superb but this situation I never go with your product. If you want to continue your customer you find out he right solution . my friend sale their fabia couse oof service problems.
Skoda every body knows their customer satifaction I thing this time they forgot this words
Thanks

Contact me
Shobhit
[protected]
[protected]
[protected]
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    Skoda India
    Customer Care Service
    Customer satisfaction rating
    67%
    Complaints
    1084
    Pending
    0
    Resolved
    718
    Skoda India Phone
    1800 209 4646
    1800 102 6464
    Skoda India Address
    A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
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