[Resolved]  Skoda Octavia — Cheating at Jai Auto Service Centre

Address:

Delhi

I had been to JAI AUTO, A-39, Mohan Co-operative Industrial Estate, Mathura Road on 28th June'11 for my Skoda Octavia/ DL9CG-6739 paid service. Apart from the normal service like Oil, Fuel filter, Air filter, Dust and Pollen filter, Filter element and Brake lining change, I asked for wheel Alignment and Balancing. The Supervisor advised me to get the Throttle Body cleaned and Injector cleaned for better average and pickup to which I said, yes.

It took my car 4 hrs to be serviced from the time it entered there workshop. When the bill of Rs.17200/- (Rs.10000/- for oil & spares and Rs.7200/- for labour) came, I saw the timing mentioned for the total job was 16 hrs 12 min. I looked at the Engine when it was waiting to be washed, it seemed untouched. I told the Supervisor that probably the T. Body & Injector cleaning was not done. He called the Tecnition who said that it is not required to be touched and is cleaned with chemical. When driving back home, I found my car pulling to the left as before and there was no improvement in the Pick-up. In fact, I realized that inspite of charging so much money, no work was done. They just lie their customers.

I complained them on phone and went for re-service on 11th July. There senior understood and asked for alignment and cleaning of T. Body and Injector. This time I was standing in front of my car like local garage as I had lost trust in them. They cleaned the T. body and were supposed to clean the Injector after lunch. As I went out for 5 min they shut down the Engine as if every thing was done. On my query the work Supervisor said that the Injector was cleaned. He was disgusting and ill- mannered. After shouting and complaining back to the Manager, the Injector was cleaned which took 1-1/2hrs.

I am sure that all the customers are cheated there. My doubts that the Oil and parts were actually replaced or not at such a service center is still there. Such cheat Service Centers should be CLOSED.

Thanks
Capt Manjushree Singh
B - 10/7194
Vasant Kunj
New Delhi - 110 070
Ph.[protected]
[protected]