[Resolved]  Skoda Octavia L'&k — bad servicing

Address:

Pune, Maharashtra

KIND ATTN:
TO WHOMSOEVER IT MAY CONCERN,

With reference to my car bearing registration no: MH 16 R 5292., I MR.KANKARIYA, owner of the above said vehicle is really unhappy with the service of the dealer named : SKODA,EUROPA AUTO,(PUNE).
THIS IS WITH REFERENCE THAT I HAD GIVEN MY VEHICLE ON THE 7th OF APRIL 2010, FOR PROBLEMS WITH THE VEHICLE.
APPARENTLY I GOT THE VEHICLE AFTER 20 DAYS, WHEN THE DEALER PROMISED THAT THE VEHICLE WAS WELL DONE, TRUSTING THE DEALER BECAUSE OF HIS ASSOCIATION WITH SKODA AUTO (I) PVT .LTD I TOOK THE DELIVERY OF THE VEHICLE AND THEN HAD SEVERE PROBLEMS WITH IT.
THE BRAKES DID NOT WORK PROPERLY WHICH IN TURN WAS A RISK TO MY LIFE,
ON CONTACTING THE DEALER ON THE VERY SAME DAY I GAVE THE VEHICLE BACK TO THEM FOR THE PROBLEMS I FACED, I WAS PROMISED TO GET THE VEHICLE BACK IN 2-3 DAYS TIME WHEREAS, IT TOOK NEARLY 12 DAYS TO FIND THE PROBLEM.
THE VEHICLE WAS SOLVED AS PER THE DEALER BUT IN TURN AM NOT HAPPY WITH THE PERFORMANCE OF THE BRAKES, MEANWHILE I GOT TO KNOW THAT THE AC WHICH WAS WORKING FANTASTICALLY BEFORE WAS NOW NOT WORKING AND ON ASKING THEM I WAS ASKED TO CHANGE THE AC COIL(COSTING AROUND 23000/- APPROX)
I AM DEEPLY HARASSED BY THIS SERVICE DONE, YOUR PEOPLE ARE NOT EFFECIENT AND DO NOT KNOW HOW TO DEAL WITH THE CUSTOMERS.THEY ARE NOT AT ALL BOTHERED AND ARE JUST WANTING TO REPLACE EVERY PART OF THE VEHICLE WITHOUT PROPER DIAGNOSIS.I HAD NOT EXPECTED SUCH KIND OF WORK FROM THE GERMAN ENGINEERING PEOPLE.

I ON THE OTHER HAND ALSO HAVE SPOKEN TO THE TOP EXECUTIVES AT THE SERVICE CENTER (MR.PRASHANT DANI), AND MANY OTHER PEOPLE BUT AS SAID THEY ARENT CO-OPERATING WITH US. I[censored] HAVE A LOOK AT THE CAR U MAY REALISE THAT THE CAR WAS NOT EVEN WASHED BEFORE THE DELIVERY.
I AM VERY MUCH UNSATISFIED WITH THE SERVICE AND THE PROBLEMS YET EXIST, I WILL FOR SURE NOT ADVISE OR RECOMMEND ANY ONE A SKODA CAR.
I HAVE FACED ENORMOUS TRANSPORATAION PROBLEMS FOR ONE MONTH .
THE DEALER IS YET NOT READY TO DO THE NEEDFUL I REQUEST A PERSON FROM THE COMPANY TO KINDLY COME AND CHECK THE VEHICLE AND SOLVE MY PROBLEM, FAILING TO WHICH I WILL HAVE TO FORWARD THE MAILS TO VARIOUS CAR SITES, AND THE COMMERCE MINISTRY, DEPT.OF CONSUMER WELFARE FORUM.
I HOPE YOU WILL TAKE ACTION AND MY PROBLEMS WOULD BE SOLVED,

YOURS TRULY,
MR.KANKARIYA. my mobile number is [protected]