Skoda Octavia — Refusal of free service by Skoda

Address:

South Delhi, Delhi

This is with regard to the above subject. We had purchased Skoda Octavia Rider (DL3CAY2752) from M/s Continental Auto Services, Mathura Road, New Delhi on 31.08.2007. This was under a “company scheme” that 6 services shall be rendered free of cost to the customer if the vehicle is purchased on or before 31.08.2007. So, we purchased the vehicle under this scheme to avail this benefit. Thereafter, we availed 5 free services from M/s Continental Auto, but at the time of 6th free service (31.08.2010), the dealership of M/s Continental Auto was cancelled. At that time, we contacted the customer care, Skoda but there was no satisfactory response. Now, our car is having a starting problem since it is not serviced for such a long time (>1 year). We are following up on this issue since 31.08.2010 but no action is taken by Skoda. The current refernce with Skoda Auto is Concern No.SPL4391 dt.11/24/2011.