[Resolved]  Skoda Superb — Not getting response since 29 days from Skoda / Service Center for Superb Repairing

Address:

Ahmedabad, Gujarat

Dear Sir,

Please to inform you that we Vadilal Industries Limited have purchase Skoda Superb on dated 20/11/2009 vides bill no. 315 from Torque Automotive Pvt. Ltd. Ahmedabad, Gujarat, India.

The car registration no. is GJ1KC7214 and chassis no. is 99A301944.

On the dated 10th Dec.’10, we have given car to make a service at Torque Automotive Pvt. Ltd. Ahmedabad, Gujarat, India. At the time of investigation service center found that MECHATRONIC WITH SOFNOS damaged due to your company fault. The company has taken 15 days to get it repaired. The reference invoice no. is AHMD-005547 dated 24th Dec.’10.

Now on dated 14th Feb.’11, once again we have given the car to the service center for Gear Automation Problem and Starting problem. By today 29 days already passed and we have not received any response from service centre and company regarding diagnose/solution of the problem. It is very bad for company like SKODA i.e. we are not getting any positive response from Customer Care. We also requested to provide us a stand by car immediately to make our smoother transportation and get our car repaired or replace as soon as possible but no response received for the same.

Last time the service center has taken 15 days to get it repaired and now they are not giving me any positive response by when they get it repaired and give us the delivery.

Due to this problem our company is facing transportation problem, as an interim solution you are requested to help in getting a stand by car to make our smoother transportation and getting our car repaired as soon as possible or to help in replacing the car from Company.

Please look into the matter.

Waiting for your favorable response.

Hopefully,

Bhuvnesh Maheta