[Resolved]  Skoda Superb Car — Unnecessarily retaining car for long time

Address:

Gujarat

Myself including five other persons of the Scoda superb owner are highly dissatisfied with Scoda service provider in Surat. Whenever we register our complain it takes more then 2 days to hear. When we send our car to this so called authorise dealer it takes other 2 days to launch our complain. Then take onother 2 days to inform us that spare parts are not available . When we give consent to buy this parts they take not less then seven days to make available parts from aurangabad. So even very small problem they retain our vehicle not less then 15 days. So what to do during this period? They have very inexperienced service person, very rude staff and very shocking customer care service. They never call us to update the status of our vehicle. By profession I m doctor, I have four clinic in surat and one clinic in Ahmedabad. I have to rush from one clinic to other clinic, so without vehicle you can understand our problem. And there is no sense to buy standby car for Scoda superb car. We are satisfied with interior , safety, and reputation of the car but we are highly dissatisfied with the service provider of Scoda car