[Resolved]  Skoda Superb — NOT TAKING ACTION

Address:

Indore, Madhya Pradesh

Dear Sir,

Subject: Complain against Skoda Company for misleading the Customer
MP09 MD0051 in the name of CMM INFRA PROJECT LTD.


Purchased the Skoda Superb in 2800000 lacs but with due respect this is to bring to your kind notice that after maintaining the car and getting it serviced time to time from Company itself(having the records),not able to understand that why suddenly the problem arise before 3 months:-this is to tell u very clearly that it was just a start problem and sent to the company,there after the two months completion also ,engineers were not able to understand the fault and told us that TENSIONER AND BELT(As per their words) has to be changed...i agreed to that and i even paid 6300/-(bill amount) without my fault,but again the same start problem was there and the staff suddenly make the new point that now the HEAD AND INJECTOR(again as per their words) of the Car also has to be changed and gave us the estimate of approx.Rs.3.50-4 lacs in just 60000/-kms run,that was just shocking to hear such kind o[censored]seless statement from the engineers of such a reowned company in Auto field,as why should i pay the amount when Company is making fault again n again...and even not been able to understand the problem..just making money from the customers is their motive,they always told me that "Sir German engineers will get it repaired or noone is understanding the problem"then why this estimate..?


Now sir you only tell us is this fair on Customers behalf for such kind of action and that too in such a small kms run,now this is to request you to take this matter in your hand and help me out or ask them to kindly get it repaired in the short period of time without any cost and delay,as now u are my only and last hope u only say is Customer fool to buy a Car for such big amount ?and becoz of the carelessness of the Company staff/and so called engineers ,some fault arises and such a big amount is being asked from the Customer, also this is to tell u that they said clearly & in a very rude way that "it is out of warranty period and we r helpless",then why they had not said this the same day when the Car was send first time for service and for the fault repair,request you sir,to please also take necessary action against my complain and sort out my problem asap.


I think this should not be the behaviour expected from such a branded company like Skoda,please help and look into my matter at the earliest as i am really fed up of being making calls to the Customer care and walking to the Company's showroom frequently or u can say so many times for the last 3 months,so again this is to request you to kindly sort out the matter at the earliest..as now i am sufferimg from mental harrasment as so big amount of money is involved.

Thanks and Regards-

Anil Haswani(Indore-MP)-INDIA
[protected]
[protected]
anil.[protected]@reiffmail.com