[Resolved]  Skoda Superb — After sale poor service

Address:

Pune, Maharashtra

On 04 Aug 2011, my vehicle, Sokda Superb MH-12 GR 6111, Chasis No TMBBBK3T9AA303262, was sent at the authorized Service Centre (AssetAuto India Pvt Ltd, Pune) for repair of rear rt side corner dent & tail light rt side replacement. I was assured the vehicle will be repaired and delivered to me by 12 Aug 2011. After due date when contacted they informed me the vehicle will now be delivered on 16 Aug 2011, when no communication received, I again contacted, this time it was promised the vehicle will be delivered on 17 Aug 2011. When approached Mr Ganesh informed the vehicle is ready and he will revert to me regarding exact bill remittance, when no reply received, after 3 hours, this time Mr Shivaji took my call and assured me the vehicle will be delivered at my residence and I should pay the bill in cash to the Service Centre Driver. After numerous follow up either the staffs of Service Centre are not coming on line or give vague and false assurance, in a nutshell, till date the vehicle is not handed over to me.

I had very bad experience in past too, to rectify and set right my car stereo it took approx 20 days, even after rectifying they conveniently forget to fix a socket, which they later did when I pointed out this.

It hurts me to note, in this highly competitive market, the lackadaisical attitude & unprofessional approach of the company's representatives in attending & sorting out the complaints of customers. This does not only speak poorly of them but also raises question mark on the internationally renowned company like "Skoda ".

Since, I had very bad service related experience after purchase, I would like to change my present Service Centre, to a more professional one.

Trust they will take remedial measure to curb this nuisance.

Looking forward for your revert on my issue.

My mail ID [protected]@cicspl.com