[Resolved]  Sleepwell — Size of mattress

Address:

Bangalore, Karnataka

Hi

This is to bring to your kind notice that I had purchase a Sleepwell Zenith matress on 5th Aug 2012 from Handloom House, 2608, Ground floor 27th main, 1st sector, HSR Layout Banglore.

When the matress get delivered the size was little larger then the bed and then I log a complaint to customer care and provided the details for my purchase date, shop name and serial no[protected].

After this complaint, Mr Jagdish from sleepwell came for verification and find that size is larger then the Bed and recommend that cut the extra size. He has also confirmed that the cutting will not give me any impact on look of matress and it will be look like original.

Finally the fabricator came on 1st September 2012 for cutting. The matress was approx 3 inch extra but he wrongly cut the matress by 6-7 inches and now its become smaller in size and from the corner he cuts little extra by mistake and now its look very ugly.

I contacted Mr Jagdish (sleepwell) Now he is telling me a diff story stating that the dealer is not Authorized.



Now, My question is If the dealer was not authorize the how my call got registered, how the fabricator came from sleepwell to cutting matress.And this mistake was done by sleepwell.

After making of full payment I feel cheated, Please help me for resolution. regards
Shailendra