Sleepwell Complaints & Reviews

I have bought esteem mattress . in few 1-2 month it was found that it looses from the mattress layer and edge get deformed. for details information please see the picture in the attachment.

As per the company policy, Sleepwell will refund your purchase price, including any collected sales tax, if you are dissatisfied with your purchase after using the product for no fewer than 30 nights, but not later than 100 days after your purchase.
I made my purchase from the sleepwell website "mysleepwell.com" on 13 March, 2023 with order id sw_43323 for Rupees 8250, as the product was not available on amazon.
However I purchased...

Hey
I’m facing some issues in my sleepwell sofa the pins of sofa is coming out and it’s not been 3 years, my sofa is still in warranty period. I complain this to one of your authorised shop in Gwalior from where I bought the sofa (Mangal Furniture : +[protected] but they are not taking any action it’s been almost 3 weeks since I complained regarding the sofa but they are not taking it seriously and they are putting this on Company.
This is the kind of service you are providing to your customers.
I request you to kindly check it and fix it as soon as possible.

My ORDER NO.-sw_43758
I already cancel order online as the size become wrong. Also call to customer care number regarding cancelation of order & place revised order of size. Customer care executive said that request is placed of revised size
But till date no response is received from Sleepwell company.
If you have sent me mattress of previous order, I will not accept, kindly note.

DO NOT EVER BUY FROM SLEEPWELL !!! use your hard earned money on some other mattress brand because sleepwell spend all their money on advertising their products on tv and in newspapers . they have one of the most rude and uncaring customer service in india.i bought a mattress worth 30, 000 from them in january 2021 and by august the mattress started sagging so i called the customer service to complain and these guys are so smart they purposefully...

Hi,

I bought this sleepwell matters on dated 21feb23 only used for 19 days and now herewith attached torn matters picture .

Please replace this matters as soon as possible.

Highly disheartened.

Regards
Biswanath chakravarty
[protected]
C2 palam vihar, gurgaon
835A 2nd Floor.

Dear sir.
I bought sleepwell mattress size 5x7 on[protected] through the shop and after 18 months o[censored]se the sleepwell mattress got dump ride sides ways and it made very uncomfortable to sleep and caused body ack. Kindly solve this problem looking for your support and Co-operation.

Your's sincerely
M s raj

We had bought mattresses 6 months ago by trusting Sleepwell brand, which turned out to be useless as both of the mattresses are pushed down also one of the mattress is soft and the other is hard. We also tried to contact on their customer care number but they are not picking up our calls. So please understand our problem and help us.

Hi,

I have purchased matress from sleep well which is of poor quality causing me health issue ( I have attached doctor reports in email sent to sleep well ), I am requesting sleepwell to replace mattress with another one however they are not supporting

Their customer service executives are absolutely pathetic speak rudely ( call of 1st March )

Need to replace mattress with ortho one

Regards,
Ajinkya
[protected]

Complaint No 246008. The mattress is having pasting / stitching problem. The company says it does not come under warranty. My point is that there is a problem with the mattress, and it is to be rectified by the manufacturer, either free of cost or on chargeable basis.
The company cannot left its customer to fend for himself.

Manas Chakraborty
[protected]
manas72002gmail.com

Dear Sir,

On 21st Feb 2023, we have placed order on sleepwell site and online purchased matters and payment have been made online on the same day.

Details of order is as below,

order no. sw_41701

"Sleepwell Dual Pro Profiled Mattress
Single | 75.0" x 48.0" x 6.0" 190.5 CM x 121.9 CM x 15.0 CM

We paid Rs 9657 online.

However, the product which has been delivered to us is of 4.0" instead of 6.0".

We tried to call on Slepwell customer no but nobody received the call several times.

Kindly take the above matter on serious notes and refund our paid amount as this is a fraud with the consumer.

Thanks,
Ravindra Rathod

Order no. Sw_40328
ortho pro profiled mattress
single | 72.0" x 30.0" x 5.0" 182.9 cm x 76.2 cm x 12.5 cm
i ordered on 10 february 2023 from sleepwell website and i received that mattress on 21 february 2023.And i am facing size issue . I am not satisfy with it's size so i request to you please return this order and refund my money as soon as possible . I tried contact many times with your customer care but i don't get any response from your team. I hope you will solve my query as soon as possible.

Hello I have raised a complaint regarding my mattress quality at 2-Feb 23, I call the costumer support of sleepwell the agent asking me to wait more 14 days the call back again, When I call today they were asking me that you can follow the instructions and we are unable to help you out at the same time I was checking my complaint status it’s showing closed and showing visiting in my home checking the mattress that’s was all Gud but no one visited in my home then how can they closed my complaint they are totally proving. The wrong information to the costumers also my warranty of the mattress is near to expire kindly consider this issue

Ticket number - 244560

My mattress still not replaced

From: "aditya kumar singh"
Sent: Mon, 23 Jan 2023 14:21:56 GMT+0530
To: "care ."
Subject: Re: Complaint feedback - Complaint No.- 240037

Hi,

Plz help.Still pending.However, I had received call but not satisfactory.

Regards,
Aditya Singh
[protected]

From: "aditya kumar singh"
Sent: Mon, 9 Jan...

I have purchased the Dignity model mattress of Sleepwell on at 37700/- rs from Milan Furniture and Fitting sin HSR, Bangalore

After using the mattress on the 1st day, me & my mother both have got severe back pain, and told it to the shopkeeper from where I had purchased it. He asked me to not call him / visit him as he cant help and didn't give any solution.

Me and My mother are going to ortho and have been recommended...

I bought dignity mattress from milan furniture and furnishings, owner Ashok Sundesha and office boy Girish.

Ashok - [protected]
Girish - [protected]

Mattress was delivered and it is not suiting us, my mother has been recommended for orthopedician after sleeping on that mattress for 2 hours.

After speaking to Ashok and Girish, i have been asked that they will not help in this case and i will have to take up this matter directly with company.

Kindly help with replacing this with the right mattress which suits our body needs, as it is a medical emergency and can be take up to the social cell immediately.

I have also been dialing your customer care number[protected], but no one is responding to it.

I bought dignity mattress from milan furniture and furnishings, owner Ashok Sundesha and office boy Girish.

Ashok - [protected]
Girish - [protected]

Mattress was delivered and it is not suiting us, my mother has been recommended for orthopedician after sleeping on that mattress for 2 hours.

After speaking to Ashok and Girish, i have been asked that they will not help in this case and i will have to take up this matter directly with company.

Now no one is available to hear the complaints and customer care number given by milan team is not responding

I have also been dialing your customer care number[protected], but no one is responding to it.

Regards

I had purchased a sleepwell mattress as per below details in 2013.
Model : Impression,
Serial no. : C1A6CU8H
Size : 70 x 75,
Thickness : 6 inches

Now the mattress got deformed & we are facing difficulty in sleeping on this matteress.
Please depute your engineer to check & solve the issue.

I have purchased the Dignity model mattress (size 78*72*7) of sleepwell on 22 sep 2022, at 37900/- rs.(Bill attached with mail)

After using the mattress on the 1st day, me & my wife both have got severe back pain, and told it to the shopkeeper (save and save, karnal) from where I had purchased it. He asked me to use it the mattress from opposite side, as dignity model is used from both the sides (one side is soft, other is...

It's almost 2 years I bought the sleepwell matress. But there is a problem as the surface of mattress gets sink from both side of mattress. This happens again and again. Please look into the matter and respond.