Snapdeal — Different mobile color

Address:

Bangalore, Karnataka

This is with regards to the purchase I have made from Snapdeal of a Samsung Galaxy SII from their website. The displayed product there shows a black color handset. I place an order with them. I get the handset within 5 working days, which is good. But when I open the package, I get a white color handset. I call them up, they register the complaint no. 24839 and reply that someone would call me within 48 hours. But they did not get back. On their website there is choice of the color of the product. So one would say that the same black color would be delivered. There is no mention of any conditions, where in the disposal of the product color would depend on the availability of the stock.

I have kept the handset packed the very next moment I saw that it was a white color handset and lodged a complaint with them. They give you the complaint number, but no email or sms is sent to confirm that the complaint has been registered and there is no way to track your complaints online except to call and check with them.

I call them up again and again with regards to the complaint, and finally today I get to speak with Dhanesh (Supervisor) at Snapdeal and he explains me that it depends on the availability of the stock.

Lodged complaint on the same day when the product was delivered, i.e. on 2nd Dec 2011 and I get connected to the Supervisor today, i.e., 7th Dec 2011 => 7 days (5 working days) just to get this information from their customer care, which makes you mad.

I explain him that you advertise "What you see is what you get" and you show me a black handset on your site without any hint on the condition of stock availability, and send me a white handset. But he still sticks on to his point.

At first I told him that I would require a replacement. So he tells me that he will get back within 48 hours, and let me know whether the handset can be taken back. After calling them up again n again and then arguing with him, I was fed up and told him that I would like to cancel the order and I don't want to have this handset. And after I told him that now I would like to cancel the order, he said me to call back after 48 hours.

This is what you get from snapdeal. I hope everybody reads this and be warned on the treatment you get from Snapdeal and their customer service.

Rupesh
[protected]@hotmail.com