[Resolved]  Snapdeal — Product not received, and no reply to mails from company

I wish to highlight here Order ID[protected] which was placed on 3rd Nov 2011 for purchase of a Casio Ladies watch costing Rs. 2049/- with the respective payment made immediately. Today, even after 15 days, there is no status update from snapdeal's side. I made numerous calls on their customer service helpline @[protected] and spoke to the "call centre executive" who was nothing less than an answering machine, hardly knowing anything more on the status of the order except that it is pending, and will be delivered very very soon.

I was referred this cheap (as in fraud) website by a very old friend in Delhi and gave it a try. I did order another item which got delivered almost immediately. But i realised as that was an unbranded inexpensive higher margin product, and they were more than willing to earn quick brownies. The present order is of a branded stuff which is at a fixed price...

I want to know how does snapdeal plan to make good the irreparable damage it has caused to me. This watch was supposed to be gifted to somebody very special on 14/11. The letharic approach, mismanagement and selfishness has ended me feeling humiliated and ashamed. I have had to cut a very sorry figure to the person it had to be gifted, plus my family members who rebuked me on trusting the foolishness of snapdeal.com

I await response, as now the gift which i was supposed to give becomes useless. I want that they refund me the full amount and compensation as they deem fit as per snapdeal customer service ethics and empathy standards.