[Resolved] Snapdeal — Delivery of faulty product & noncompliance from Snapdeal customer care

b.sandeep

Address:

Pune, Maharashtra

Hi,

I had ordered Fossil watch from Snapdeal.com on 25th May 2013. I received the order on 28th May 2013.

I found 2 quality issues in the product I received.
1. The stopwatch is faulty, it does not get reset.
2. The product is not fresh, when I opened the package watch was already running.

I registered the complaint(Complaint No 2197761) to snapdeal 24x7 customer care on 28th May 2013.

After that whenever I followed up on my complaint, the customer care people always tell me I will get resolution by EOD or next day. Till now I have not received the resolution from Snapdeal.

The customer service helpline is really pathetic, you have to wait atleast for 5 min on phone to reach to customer care representative.

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Aug 13, 2020

Complaint marked as Resolved

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