[Resolved]  Snapdeal — KENWOOD-KDC U549BT offered for Rs 677 in snapdeal , and order cancelled by them after payment made and receiving delivery confirmation email.

Address:

Bangalore, Karnataka

I ordered KENWOOD-KDC U549BT when it was offered for Rs 677 in snapdeal (see attached screenshot), made payment online, got delivery confirmation email from them too. The next day i got an sms ans mailfrom them saying the order is cancelled by snapdeal as there is no stock. I called the call center and the guy told me that it got automatically cancelled . First reason he told was that shipping was delayed (which was wrong), 2nd reason was that there was no stock. The actual reason is that they offered to sell KENWOOD-KDC U549BT for just Rs. 677, and i bought it by paying through netbanking. Later they found the price to be very low and cancelled the order. The same product is now sold for Rs 7973. If its a pricing mistake, is it not better to admit it and let me know if you are unable to deliver it before canceling the order than putting lame excuses. ? Did not expect this from snapdeal. As a reputed firm you should have shipped the product at the price you offered, even if it is a mistake from your end. How would you feel if I order stuffs COD from your website, and when the delivery guy comes i cancel the order saying i do not have cash now. Do value your customers too..