[Resolved]  Snapdeal — Defective and wrong order

Address:

Ernakulam, Kerala

Hi
I had ordered two products from snapdeal.com on 14 jan2012.one was an earring and the other one was
a clutch bag. I got the delivery of the earring which was a defective piece.It had holes in the metal on one of the earring.I wrote a complaint to the concerned department and they got back saying since they didn't have return
courier service in that place i would have to courier it back and they would exchange the product.I agreed to it
since human error's do happen.The very next day i got the delivery of my second product which clearly says grey
shimmery clutch.Well it was a brown colored clutch which i never ordered.I again spoke to the concerned people.
Now again they want me to courier the clutch back.I refuse to do this.Two reasons for the same.First what guarantee is there that they will send the product i want and secondly i don't trust them now.
Mistake can happen once but with both the things i ordered it looks like snapdeal is a fraud company.Its highly irresponsible on part of the company to not even get back and rectify their mistake.
I am attaching the pictures of both the products ordered by me.