Snapdeal — NO REFUND FOR WRONG PRODUCT

PradipSanghvi

Address:

Mumbai City, Maharashtra

We have placed order for "Tynor Leg Traction Belt" at SNAPDEAL. We received a different product from the product shown in the image online. We registered the compliant and asked them to send the courier guy to pick up the product. Every time they use to say that they will send the guy for pickup. But nothing happened as such. They have mailed that if we have any queries then we can reply to that mail chain, but no one replies on that email. Many times we have called the call center but every time they end up saying that they will send the courier guy and giving false commitments. I even tried posting review about the service on the SnapDeal site but they never uploaded that review. the url of the product: http://www.snapdeal.com/product/tynor-leg-traction-brace/202244/?pos=0;0;1439 order number: [protected] and complaint number: 3223349 uploading the image of the product we received and the expected product as shown on the site.

+4 photos

Was this information helpful?

No (0)

Yes (0)

Snapdeal customer support has been notified about the posted complaint.

Related Snapdeal.com reviews

View all 14445 Snapdeal.com Reviews

Comments

snapdeal_help

from Delhi, Delhi

Dear Pradip Sanghvi,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 15 Oct 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

PradipSanghvi

I have mailed my complaint description on above mentioned email address, hopefully this time I will get a response to that mail.

Recently I got a mail saying the product will be picked up in 4 business days (I have received this type of emails many times but no one has ever come to pick up the product).

2 days are over after that and I will still wait for 2 more days then I will take further required actions.