[Resolved]  Snapdeal — Not Refunding Amount for Micromax Mobile

Address:

Alwar, Rajasthan

Dear Sir, I ordered two mobiles from Snapdeal.com on 13th September 2013. Details given below: Nokia Lumia 520 - Rs 8790 Micromax GC333 - 2528 Since the total amount was above Rs 10, 000, they give option to convert it into EMI system. I converted it to 6 months EMI thru HDFC Credit card. I received Nokia Lumia within the time. However, they have not dispatched yet micromax mobile due to unavailability. They are neither dispatching the product nor returning the money. Further, they say that the amount will be credited into my credit card account and my EMI would be CANCELLED. My bank has charged me for the monthly EMI. I am following up with the customer care but in vain till date. I requested snapdeal to post the amount into my snapdeal account in form of SD cash so that I can use it in furture but they are adamant to CANCEL my EMI facility. They say we reserve the right to cancel the same. There is nothing on there website about it and just bothering me. I tried to slve the matter by requesting them every possible way but they disconnect the call. The HDFC credit card dept. have denied to help in the case as they have partened with sanpdeal and't intervene. Snapdeal is also deleting my call record history saved into their database. There motive is to CHEAT customer in the way of EMI system and then cancel it. Complaint no. in snapdeal is # 3288944 I will file a police complaint as well against them. They feel that being online support for customers only, the customers are helpless as they cann't find our address etc. and they are free to do frauds. They have done the same fraud and cheating for one more recent product i.e Kenstar geyser. complaint no. 3439051. the case is still pending and they are not refunding the money nor cancelling the order. Thanks, Vibhor Agrawal