[Resolved] Snapdeal — Not Satisfactory Service

Ashish Kuhadia

from Bhavnagar, Gujarat

Address:

Bhavnagar, Gujarat

I have purchased a Karbonn Smart Tab-2 from Snapdeal.com with Order #[protected] amounting Rs. 6990, The product delivered to me was faulty, did not even start, after the complaint I sent it back and recieved the same damaged but working prodcut back after 1 month. The product became dead again and the snapdeal.com customer care agent told me that I do not have to send the prodcut back and they are in process to refund the full amount to me. It has been over a month, and I am still not able to get any confirmation from the company. Now I have dead Karbonn Smart Tab2 with me and no clue on refund.

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Aug 6, 2021

Complaint marked as Resolved

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Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Ashish,

We sincerely apologize for the inconvenience caused to you. We are working on your complaint. We have forwarded the issue to our category team to resolve it. We request you to please provide us 72 hours. We will get back to you with the resolution.

We are really very sorry once again.

Thank's & Regards
Snapdeal Team.