[Resolved] Snapdeal — Partial Delivery by snapdeel.com and no response to complaints

Shankare Gowda

from Delhi, Delhi

Address:

Mysore, Karnataka

This is with reference to Karbonn K661 black mobile ordered from snapdeal.com on 22nd May 2012.
Order No. :[protected]

I received the order on 29th May 2012, when i opened the parcel, the battery of the mobile was not available

I reported this within 5 minutes of receipt of the courier and registered the complaint.
The complaint ID is : 590731

I received the order on 29th May 2012 and logged the complaint same day. Till now, after endless calls and mails, I have not received anything except “Our logistics team is working on it”. and i have tried calling them 20 times and the only answer from them is that they will send us a email from them regarding the issue , they are not even confirming whether i will get the battery.

I am fed up of these people.they have a very very very bad team, Their license has to be canceled.

Please suggest me what to do.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ritesh

Please deliver my partial as soon as possible.

ritesh

partial — no record of delivery

Still no delivery of my partial to metioned address, that is very important for my brother.

Please take necessary action as soon as possible.

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Hi Shankare,

Thanks for letting us know your issue. We deeply apologize for the inconvenience caused to you. Hope you have received your product.

Regards,
Snapdeal Team

Ramesh Sharma

from Mohali, Punjab

Snapdeal.com partial product shipment.
Request #8477929: Snapdeal

Dear sir,

As Discussed with your representative I ordered 2 products vide order no [protected]. I am very surprised that bigger order is missing from my consignment.

I ordered following items

1. Sunflame Chimney

2. Philips food processor

It was dispatched by safex airway bill no[protected] both on same airway bill)

The product was delivered today i.e 12.08.2014. But the consignment contained only one small box consisting of Philips mixer. The bigger item was not delivered. where as courier shows both delivered.

I have clicked photographs which are attached for your ready reference.

Kindly dispatch Sunflame Chimney immediately so that it reaches me on or before 14.08.14 as I need it on the day urgently.

Please take it as most urgent as I am a regular customer of your online store

Hoping for an early action

Sincerely

Ramesh Sharma

Ph. [protected]