[Resolved]  Snapdeal — Refund has not been received even after one and half a month

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New Delhi, Delhi

I ordered for Brutsch black Slip-on shoes, the details of which are as under: This order is covered under TrustPay. • 7 Day Easy Returns • 100% Moneyback Guarantee • Guaranteed complaint resolution Dear RBL Soni, Your Order ID : [protected] Order Placed on :[protected]:13:17 You have done all the hard work!! Now sit back and relax. We will send you an Email and SMS the moment your order items are dispatched to your address. Order Details : S.no Item name Suborder Number Quantity Estimated Dispatch Date Price 1 Brutsch Black Slip-on Shoes [protected] 1 On or Before Sep 17, 2013 792 Shipping Address : RBL Soni House No. 1266, sector 17-C, Gurgaon Near IFCO Chauk Gurgaon - 122001 Haryana Total Amount : Rs. 792 SD Cash Redeemed : 0 Shipping Charges : 0 Payable Amount : Rs. 792 The shoes were defective and, therefore, they were returned back. The request was made to Snapdeal for refund of money through cheque, which is still awaited. Despite repeated requests everyday, Snapdeal has indulged in unfair trade practices by telling lies that the cheque was despatched, which never arrived. The refund policy on the website is that the money will be refunded within a period of maximum 30 days, but I am still waiting for the refund. Isn't it cheating by Snapdeal? Poor customers are supplied over priced and defective products and if the product is returned back, the money is not refunded for indefinite period. Customers should take utmost care while ordering the purchase of items from Snapdeal. RBL Soni House No. 1266, sector 17-C, Gurgaon Near IFCO Chauk Gurgaon - 122001 mobile [protected] email: [protected]@gmail.com