[Resolved]  Snapdeal — Refused to return product though they have no question asked return policy

I brought a fossil watch from snapdeal.com. Received product doesn't looks like it was in the picture. Moreover it is not a brand new watch. It looks like used in showroom for display purpose. Box of the watch is also damaged. When I filed a complaint to return the product. I got the response it can not be returned because my complain matter isn't enough to return a product. I do not understand that when they have no question asked return policy. And I have very strong reason to return the product then why it can not be considered for return. I feel they are making me fool by selling a used watch and not returning it back.