Snapdeal — replace of radio set

Address:

Hyderabad, Andhra Pradesh

DEAR SIR
I had purchace a radio from on line snap deal when i had open the packet remote is not working and charger is not working i had already give mail to snap deal there is no responce from snap deal i had called up to the customer care they given some number and they said to call that number there is no responce my order number which i had purchace[protected] please kindly help me in matter my name anil kumar thouta my cell no [protected]