[Resolved]  Snapdeal — wrong product delivered to me and refund not done yet

Address:

Chennai, Tamil Nadu

I was looking for a dual sim mobile and I have ordered NOKIA 109 mobile from snap deal.In the snap deal website they mentioned the details about NOKIA 109 in that they mentioned that the mobile is dual sim.But the mobile is actually a single sim mobile.This i came to know after i recieved the product from snap deal.I couldnt find the slot for inserting the second sim in that mobile.when i searched the nokia website i came to know that the product is single sim mobile.They furnished a wrong details in thier website which i believed and brought the product.I contacted the snap deal customer care they told me to resend the product back to them and they will refund the money after they recieved the product along with the courier charges.Which i did..i sent the mobile back to them.I sent them my account details as per thier request.after few days of continuous call made to them for asking updates regarding the refund they responded after few days that they delivered my money.they sent me only my courier charge of 250/- rupees.and that too they sent the money to a wrong account.when i contacted again and again they said that they will contact you in 24 hrs, 48 hrs but i never recieved any calls from them.Please do the needful .The charges of mobile is 1990/- + 250/- rupees = 2240/-(total charge) .I am attaching my email conversation which i recieved from snap deal.My ticket number :3005727(snap deal) my mail conversation with snap deal: [Snapdeal Support] Re: Nokia 109 Black (ticket #3005727) Inbox x Snapdeal Support <[protected]@snapdeal.com> Aug 27 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ Rahul Nautiyal, Aug 27 16:01 (IST): Dear maruthamkumar, This email is regarding your Order no [protected] We apologise for the inconvenience caused. You are requested to kindly send the pictures of the damaged product/Empty Parcel/ Wrong product/ size isues / unhapy within 24 - 48 hours for us to be able to follow up with the courier partner. Request you to please reply to this mail with the pictures. We at our end are trying to resolve your issue at the earliest. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading marketplace platform with more than 18 million subscribers 2. All products sold under TrustPay - Snapdeal's 100% Moneyback guarantee 3. More than 5 Lakh products from 4000+brands with free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_521c8006b4862_2425beb[protected]_sprut marutham kumar <[protected]@gmail.com> Aug 28 to Snapdeal Hi, In the snap deal website it is stated that nokia 109 is a dual sim mobile .but actually it is having provision for single sim. I am expecting a quickly response from snap deal concerned executives .and let me what what can be done for this. • Click on Image to Zoom Rate this product! Share: Nokia 109 Black 1 year Warranty 4 Ratings | Read 1 Reviews | Write a Review Add to compare Cash on Delivery EMI on Rs 4000 + • Dual SIM • 1.8-inch display • 160 (h) x 128 (w) pixels display resolution • Operating keys: Send, Combined End and Power key • 3.5 mm Nokia AV Connector • 2.0 mm Charging Connector • 800 mAh battery capacity • Java games • Instant messaging: Twitter, Windows Live Messenger, Nokia Chat 100% Moneyback Guarantee & 7 Days Return Policy Know More >> Similar Products Nokia 112 (White) Rs 2859 Rs 2549 COD available Nokia 105 Rs 1249 Rs 1095 COD available Nokia 114 (Black) Rs 2549 Rs 2299 COD available Nokia 109 Cyan Rs 2189 Rs 1990 COD available Nokia Asha 309 Black Rs 6349 Rs 4750 Freebie COD available Nokia Asha 202 (Black) Rs 4149 Rs 3790 Nokia Lumia 510 (Black) Rs 10999 Rs 6449 Freebie COD available Nokia Asha 308 Black Rs 6149 Rs 4999 Freebie COD available Nokia 114 (Cyan) Rs 2549 Rs 2290 COD available Nokia Lumia 920 Black Rs 40699 Rs 30990 Freebie COD available Nokia 112 (White) Rs 2859 Rs 2549 COD available Nokia 105 Rs 1249 Rs 1095 COD available People Who Viewed This Item Also Viewed Nokia Asha 206 (Cyan) Rs 3859 Rs 3490 COD available Karbonn Kphone K1 Rs 1990 Rs 1699 COD available Micromax X286 Rs 1999 Rs 1549 COD available Micromax X272 Rs 1426 COD available Nokia 105 Rs 1249 Rs 1095 COD available Nokia 109 Cyan Rs 2189 Rs 1990 COD available Nokia 114 (Black) Rs 2549 Rs 2299 COD available Nokia 114 (Cyan) Rs 2549 Rs 2290 COD available Nokia 112 (White) Rs 2859 Rs 2549 COD available Nokia Asha 501 Rs 5999 Rs 5156 Freebie COD available Micromax X327 Silver Rs 2499 Rs 1713 COD available Nokia Asha 301 Rs 6169 Rs 5140 Freebie COD available Nokia Asha 206 (Cyan) Rs 3859 Rs 3490 COD available Karbonn Kphone K1 Rs 1990 Rs 1699 COD available Micromax X286 Rs 1999 Rs 1549 COD available Micromax X272 Rs 1426 COD available Description of Nokia 109 Black Nokia 109 comes with our Nokia Xpress Browser. Designed for people who want an easy-to-use and affordable Internet-capable phone, Nokia 109 comes with a familiarity of a traditional keyboard. It's cunningly designed to compress data by up to 90%. And that saves you pennies as well as loading time, letting you do more for less. Take your mates everywhere with the 109. Its reliable, quick internet connection means you can get all the latest gossip on Facebook, share your world on Twitter and tap up all your other favourite social networks quickly and easily. Life's better with friends, so get in the loop. Fill the battery to the brim and forget about it going flat. One charge gives you 7.5 hours of talk time - and a whopping 33 days of standby. Pages blast onto the screen with the cloud-accelerated Nokia Xpress Browser - and 90% data compression keeps the costs down too Technical Specifications of Nokia 109 Black TECHNICAL SPECIFICATIONS In Sales Package Nokia 109, Nokia Charger AC-11, Nokia Battery BL-5CB 800 mAh, Nokia Stereo Headset WH-102, Visual user guide, Small compact GENERAL FEATURES Form Bar SIM Dual SIM Business Features Organiser, Email, Nokia Chat Call Features Loudspeaker Handset Color Black CPU NA GPU NA SOFTWARE OS Version SW Platform, Series 40 Operating Freq GSM 900, GSM 1800 RAM 16 MB Java Yes Processor NA Sensors NA DISPLAY Type TFT Size 1.8-inch Multitouch No CAMERA Type NA MegaPixel NA Flash NA HD Recording NA Other Camera Features NA CONNECTIVITY Bluetooth No A2DP Bluetooth No Wi-Fi No 2G Network Yes 3G Network No HDMI Port No WLAN No DLNA No GPS Support No USB connectivity No GPRS Yes MEMORY & STORAGE Internal 16 MB Expandable Memory microSD card, up to 32 GB MULTIMEDIA FM Radio Yes Music Player NA Video Player NA Video Recording NA Audio Recording NA DIMENSIONS Size 110 x 46 x 14.8 mm Weight 77 g BATTERY Type 800 mAh Talk Time Up to 7 h 40 min Standby Time Up to 21 h 30 min SOUND Alert types Yes Loudspeaker Yes 3.5mm jack Yes OTHER FEATURES SAR Value NA Call Memory Yes SMS Memory Yes NFC Tags No Phone Book Memory Yes Messaging SMS, email, IM Important Apps Dictionary, Digital clock, Recorder, Calculator, Clock, World clock, Calendar, Phonebook, Converter, Fixed Dialling Number, Expense manager, Notes, Alarm clock, Reminders, To-do list Reviews & Ratings for Nokia 109 Black You can help other customers Rate this product! Have you used this product? Review it Now. Write a Review Reviews Snapshot Go to Review Snapboard >> 4.8 (based on 4 ratings) +10 Earn points simply by sharing with your friends! Need more help? Get advice from friends › Reviewed by 1 customer Displaying review 1 Back to top 21/8/2013 5.0 OVERALL GOOD PRODUCT... By Subhadip... Pros • Clear Sound • Easy Controls • Lightweight • Versatile Cons • Poor Design Best Uses • Long Talks This is the good phone in low budget... I[censored] r talk very long then it is the best product... Was this review helpful? Yes / No Comment on this review(earn points) Displaying review 1 Back to top MRP Rs 2189 Selling Price Rs 1990 OFFER PRICE Rs 1989 9% Free Delivery Sold by Zephyr Seller score 3.8/5 Dispatched in 2 business days Check product availability at your location More Seller Options GP info Seller Score: 3.4/5 Rs 1989 Buy The Inc store Seller Score: 3.3/5 Rs 1899 SOLD OUT More Sellers >> Similar Products having: Brand : Nokia >> Operating System : Symbian >> Form : Bar >> Camera : No >> Type : GSM ... [Message clipped] View entire message Snapdeal Support <[protected]@snapdeal.com> Aug 29 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ Snapdeal, Aug 29 15:24 (IST): Dear Marutham, This mail is in regards to your order complaint No:<3005727> made against your Order id:<[protected]>. Apologies for the inconvenience caused. We would request you to please revert us with images of the product so that needful be done. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading marketplace platform with more than 18 million subscribers 2. All products sold under TrustPay - Snapdeal's 100% Moneyback guarantee 3. More than 5 Lakh products from 4000+brands with free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_521f1a3911d03_5af911bf87c861402_sprut marutham kumar <[protected]@gmail.com> Aug 30 to Snapdeal hi i have attached images of the damaged product with this mail.do the needful. 3 attachments — Download all attachments View all images Share all images [protected].10.00.jpg 1466K View Share Download [protected].09.40.jpg 1213K View Share Download [protected].08.31.jpg 1284K View Share Download Snapdeal Support Aug 30 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ Namrata Das, Aug 30 15:59 (IST): Dear maruthamkumar, Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. Please get the product packed along with the invoice and accessories and paste the below mentioned address label. We are attaching a return form (which is a clickable link at the end of this mail) which you will need to paste on the top of the parcel along with your order number [protected] and complaint number 3005727. IMPORTANT: Please check: Return address is different from vendor address Address: Snapdeal Attn. Mr. Hari Singh, 240, ground floor, Okhla Industrial Estate Phase III, New Delhi 110020 We will arrange a pickup from Delhivery within 4 business days. Once the product is picked, please share the AWB number with us on our customer care number +[protected] The pickup arranged is not chargeable. Please ensure the seal of the product is intact, un-used and you have to send the product back along with original brand packaging, invoice and brand tags should be intact. Request you to please mention the order number along with the complaint number on the top of the package and kindly follow the said procedure. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading marketplace platform with more than 18 million subscribers 2. All products sold under TrustPay - Snapdeal's 100% Moneyback guarantee 3. More than 5 Lakh products from 4000+brands with free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Attachment(s) Product Return Form - Snapdeal.pdf Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_[protected]b71b_66f3118706c30907be_sprut Snapdeal Support Sep 3 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ Arpita chawla, Sep 03 14:23 (IST): Dear maruthamkumar, Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. Please note that our nominated courier partners would be unable to pick up the product from your address as it falls under their non serviceable area. We request you to kindly send the product back along with original brand packaging, invoice and intact brand tags. Also please mention the order number and the complaint number clearly as this will help us check the order details and process your return correctly.We are attaching a return form (which is a clickable link at the end of this mail) which you will need to paste on the top of the parcel along with your order number [protected] and complaint number 3005727. IMPORTANT: Please check: Return address is different from vendor address The return shipping address is Address: Mr. Hari Singh, 240 Ground Floor, Okhla Industrial Estate Phase III, New Delhi 110020 We would also like to inform you that we will reimburse your return shipping charges in the form of SD Cash in your Snapdeal account which you can further use for your future purchases on Snapdeal.com. Please share the scanned copy of the courier slip in order to process reimbursement for the courier charges, please reply back on the same email Please ensure that you follow the procedure within 3 business days after receiving the email and also do not send the product through DTDC courier. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards, Snapdeal Helpdesk [protected][protected][protected][protected][protected][protected]------ 1. India’s leading marketplace platform with more than 18 million subscribers 2. All products sold under TrustPay - Snapdeal's 100% Moneyback guarantee 3. More than 5 Lakh products from 4000+brands with free shipping across India to over 4000 towns and cities 4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards [protected][protected][protected][protected][protected][protected]------ Visit Now: www.snapdeal.com Attachment(s) Product Return Form - Snapdeal.pdf Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_5225a38d4760e_f2710b088c9301048_sprut marutham kumar <[protected]@gmail.com> Sep 4 to Snapdeal I have sent you the product today thru professional couriers today with all brand tags and your invoice. I am attaching the scan copy of courier receipt . when can I expect my amount back from snap deal. Share all images image.jpg 222K View Share Download Snapdeal Support Sep 4 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ Preeti Suman, Sep 04 14:13 (IST): Dear maruthamkumar, We are trying to expedite your request . This email is in regards to your Ticket no. 3005727, Order ID [protected]. You have agreed to receive your refund through a direct bank transfer through NEFT for Courier charges . For this we need your account details. Please note that it may take 7-10 business days after a NEFT transaction for money to appear in your account. Please provide NEFT details in the following format as a reply to this email : Account Number :: Account holder's name :: Branch IFSC Code :: Location of the Bank:: Please write the correct account number. Please enter the name exactly as it appears in the account. For finding the exact branch IFSC code, contact the bank customer care. Disclaimer:- The customer is liable to furnish true and correct bank detail to enable Snapdeal to refund the money in his account. Since Snapdeal is solely acted as per the information provided by the customer, thus it shall not to be responsible for the any incorrect or incomplete information provided by the customer. Any liability, claims and dispute regarding loss caused by the use of any information provided by him, including any kind of information which is incomplete or incorrect, will therefore be rejected. Snapdeal understands that the bank details provided by the customer is of a confidential nature, thus it will not use it except for the refund of money in his account. Despite all possible security measures that Snapdeal takes to keep this communication free from hacking, other interference and to keep it all time confidential, this web site like any other site is not free from such risks, Snapdeal disclaims all liability on account of any loss or damage that any Customer may suffer or incur on account of any alteration or manipulation of any data or information accessed In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ We sell all the products under Trustpay, Click here to learn more: http://www.snapdeal.com/info/TrustPay Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_5226f295d2522_2bc0f5e[protected]b_sprut marutham kumar <[protected]@gmail.com> Sep 4 to me Account No. Branch Name [protected] THIRUVANMIYUR G MARUTHAMKUMAR IFSC Code: HDFC0000847 Location: chennai(thiruvanmiyur branch) marutham kumar Sep 4 Hi, Please find below my account details, Location: Chennai (thiruvanmiyur br... Snapdeal Support Sep 5 to me # Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. ________________________________________ komal sharma, Sep 05 15:53 (IST): Dear maruthamkumar, With reference to your complaint number 3005727, we would like to inform that we’ve received and verified your NEFT details. We’re now INITIATING the refund of your courier charges . Please note that your amount will reflect in your bank account within next 7-10 working days. We hope we’ve solved your issue to your satisfaction. We again apologize for the inconvenience caused. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add [protected]@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------ We sell all the products under Trustpay, Click here to learn more: http://www.snapdeal.com/info/TrustPay Sent From Snapdeal.com Customer Suport System Message-Id:X0KE99RR_52285bb82272c_231610bc[protected]_sprut marutham kumar <[protected]@gmail.com> Sep 27 (6 days ago) to Snapdeal Hi, I dono what you people are thinking about customer values.I received a wrong product from you NOKIA 109 mobile, stated in your website as dual sim .But which is actually a single sim mobile.The customer support people from your end assured that you will refund the money to my account .so i sent you all my account details .Now you are refunding the amount to a wrong person. your mail which i received today Order Status <[protected]@snapdeal.com> to me Dear Maruthamkumar, Congratulations! Your request number, for Order ID – [protected]. The following amount has been credited to your account using NEFT payment facility of YES bank Your refund details are : Account Number [protected] Accountholder's name Thiruvanmiyurg Maruthamkumar Refund amount 250 Refund date 25th.September, 2013 Refund transaction id P[protected] Disclaimer :- The customer is liable to furnish true and correct bank detail to enable Snapdeal to refund the money in his account. Since Snapdeal is solely acted as per the information provided by the customer, thus it shall not to be responsible for the any incorrect or incomplete information provided by the customer. Any liability, claims and dispute regarding loss caused by the use of any information provided by him, including any kind of information which is incomplete or incorrect, will therefore be rejected. Snapdeal understands that the bank details provided by the customer is of a confidential nature, thus it will not use it except for the refund of money in his account. Despite all possible security measures that Snapdeal takes to keep this communication free from hacking, other interference and to keep it all time confidential, this web site like any other site is not free from such risks, Snapdeal disclaims all liability on account of any loss or damage that any Customer may suffer or incur on account of any alteration or manipulation of any data or information accessed unauthorisedly. You can also reach out to us anytime at the contact information given below Best Regards, Snapdeal Team account holder name is wrong mentioned something ... i have bolded and marked it in red .The account details which i sent you is below. marutham kumar <[protected]@gmail.com> Sep 4 to Snapdeal Hi, Please find below my account details, Account No. Branch Name [protected] THIRUVANMIYUR G MARUTHAMKUMAR IFSC Code: HDFC0000847 Location: Chennai (thiruvanmiyur branch) can you see that branch is thiruvanmiyur, and account holder name is G MARUTHAMKUMAR i want to know when my money will be refunded 1990 for mobile + 250 for courier charges . Click here to Reply or Forward Why this ad?Ads – Citibank™ Rewards Card Enjoy Shopping Benefits Worth Rs. 4608 with Citibank .Apply Now! apply.citi.com/Citi_Rewards_Card 0.28 GB (1%) of 15 GB used Manage ©2013 Google - Terms & Privacy Last account activity: 13 hours ago Details Snapdeal Support Add to circles S