Sony India Complaints & Reviews

These Sony ericsson phones suck ...I am using W705 handset & this would be my first & last sony phone in my life...I swear i will never buy a sony phone again...I bought this phone just for Music quality but this turned out to be a wrong decision all togather...music quality is awsum but u have to lose everything in other features...i bought this phone in 2009 & 2010 it goes for a first repair the buttons were not working...they charged me 1200 bucks then again few months later display went off...now using the phone as it is...need to replace the display now...

Sony Ericsson K810i — mobile phone stolen

From
G.S.SARAVANAKUMAR,
S/0 G.R.SHANMUGA SUNDARAM,
12 / 163 G NAGAMALAI EXTENSION,
CROSS STREET - 2,
GOBICHETTIPALAYAM-638452,
ERODE DISTRICT,
TAMILNADU.
Respected sir/madam
I have bought the new Sony Ericssion K810i mobile phone before four months. And i am currently studying in the kumaraguru college of technology, coimbatore.

On 18/12/2008 all of your friends are going to cricket match conducted by your seniors by careless my room meet didn't lock your room. On returning to room we found that the mobile phone is stolen.
I have used the airtel number ([protected]) when it was stolen and the IMEI number of that phone is:[protected].
Please provide the solution to find my mobile i also have the receipt number and if you want any further details kindly send me e-mail or call to my mobile phone:[protected]
please find as soon as possible.
Thankyou,
yours respectively,
SARAVANAKUMAR.G.S

Sony Ericsson C510 — Lost my mobile

Dear Sir/Madam,

I lost my mobile (Sony Ericsson C510 Black edition) 10 days back. I am having the IMEI number. The number is IMEI-[protected] , it had a Airtel prepaid card , which i have disabled outgoing calls later.

Please do the needful or advise whom should we contact for the same.

Awaiting for your reply,

Regards,
Binu Varghese

Hi, sir

i lost my mobile recently
model no c510
IMEI NO ;C510 C[protected]
Pls find my mobile

Dear Sir/Madam,

I lost my mobile (Sony Ericsson C510 Black edition) 26th OCT 2013. I am having the IMEI number. The number is IMEI-[protected].

Please do the needful or advise whom should we contact for the same.

Awaiting for your reply,

Regards,
Arpit Shah

W910i — automatic phone off

i have problem on my Sony handset w910i i have problem that phone automatic off . actually i perches this handset from Singapore when i was there i show it on your c.c.s. to there at that time they solve this problem but it comes again on my handset and my phone is in warranty period i hope you will take this complain seriously and solve my handset problem
and please let me know your service center in Sangli (Maharashtra)

Dear Mr Khan,

Greetings from Sony India Team,

This is to inform you that your concern has been noted. At the outset, apologies for the inconvenience faced by you. We would request you to register your complain in our Customer Care No[protected]Toll Free) for immediate actions.

Regards
Sony India Team

Sony despite the fact that it is one of the biggest corporations, does not have a proper complaints procedure, ie if you have a problem you cannot talk to someone. You can only write to someone whereby you don't get a reply or the same reply that you got the first time so they try to wear you down! They do not honour their warranty - their products are made with cheap plastic and I have read hundreds of reports about how the plastic comes off and yet when mine came off after about 8 months (so well within warranty) they wanted to charge me £370 to just replace the little round plastic ring inside the connector!!! Whe I pointed out that it was within warranty they said that it was damage, despite the fact thaat I assured them that I had not taken pliers and pulled the plastic out! These people are just thieves! My other Sony desktop crashed after three and a half weeks but they said they will only replace it after 3 weeks and kept it for 2 months as it was completely Faulty!!! PLEASE DON'T WASTE YOUR MONEY AND YOUR MENTAL HEALTH ON BUYING THIS CRAP!

i am ishan . i bought a sony vaio e series 24 mdel laptop its very nice but i am disapointed about its sound speakers . its volume is very low nd i am not satisfied its sound quality my contact no is

[protected], [protected] .
ishan

Sony Ericsson — local body

I bought a set k220i last weak from durga puri next day when i see the phon the phon is broken on the botam whan i go to customer care no one giving me ans. all are besy . one person was eating bisket & other one one besy on phon when i was ask can u lison to me other person said kya kam hai they using very ruff launguag when i telling him about my probem they said ye sahi nahi hoga.

I m asking u this kind of servis providing by u please take care to your customer care

my mobile sony ericsson S500i
Streep is Deth
so how new streep prise
& Boddy Prise

i need k709i full body

i have k790i BROWN colour one, but the body of the mobile get damaged can u plz help me to get the same

howmuch price of sony ericsson k790i golden colour mettalic bode replay me please soon

Dear Sir,
My momobile phone has theft on 9th Aug 2009 bearing emie no[protected]/5. Kindly track the same and send message through my e-mail id

Sony Ericsson — my phone is stolen

Dear Sir,
My mobile phone has theft on 10th Aug 2009 bearing imie no[protected]. Kindly track the same and send message through my e-mail id or contact me at my no. [protected]

please track it and message to my e-mail id.

Dear Sir,
My mobile phone has theft on 9th Aug 2009 bearing imie no[protected]. Kindly track the same and send message through my e-mail id or contact me at my no. [protected]

my phone was lost i have EMI number that is [protected]. i want to track my mobile who using that.. kindly please help me...

Sony Ericsson — Phone Stolen

Hi.
My sony ericsson P1i was snachted. I had connect customer care for blocking my phone but they revert they do not have services like this.

Model number - P1 i
IMEI NO[protected]


Please blocked my phone.

sonyericsson — My Phone is stolen

My Phone Is stolen At Madurai (TAMIL Nadu)

If You Receive Any Information

Please Contact My IMEI Number Is :[protected]

s3,kamadhenu bhavanam

Narimedu

Madurai-652002

Contact No :[protected]

Sony Ericsson Mobile — mobile phone stolen

Sir,
I lost my Sony ericcson mobile phone on 8/2/2010 while travelling in a bus in Bangalore.I was trvelling

route no 2 from Jaya Nagar to Town Hall.While I was getting down from the bus a thief stolen my

phone and jumped out of the bus and ran away

My mobile IMEI No [protected] 140

Kindly help me to locate my phone

Otherwise please block my above mobilephone.

Thanking you

With Warm Regards,

PLRavindran

25/02/2010

my mobile no is [protected]

Sony Ericsson — W595

I faced display flickering problem in my handset within 10-12 days of purchase. I gave it for repair twice to get the problem resolved. Handset was returned to me with scratches on the backside of the slider. The person agreed to replace the same.
Within few days the I faced problem with voice ( I was not getting voice ) and I went back to the service station. He kept it for some days and returned it to me. According to him he replaced the speaker in the handset.
After few days I again faced the same problem but with more intensity. This time again I was not getting voice but with that none of the keys in the handset were working. When I went to the service station he said the cable has been damaged inside which has to be replaced. he kept it for 26 days and returned with more scratches over the body and the cover of the battery was changed to another color. Upon asking regarding the same he said by mistake he has broken the cover so he will be replacing the same. Even after he had repaired it four times the slider was getting stuck and according to him the same has to be replaced. which he committed to replace on the first instance. Now after given for repair so many times due to carelessness of the owner there are scratches all over the panel.
The same had been returned yesterday and today again I am not getting voice in the handset.
And now I am left with no other option than escalating the issue higher up and get a replacement of the handset as it has been giving lot of problems very frequently even after it has been repaired many times.

Please find the details of handset and get the handset replaced it has been there in the service station more than it was with me, and I can not settle for anything less than that.

1. Service tag ID : Not given by the the Authorized service center, If required I can provide scanned copy of the receipt which was given to me.
2. IMEI number of the handset :[protected]
3. Service center name and address : MBS Services, 2, Yogiraj Complex, 45, Nutan Bharat Society, Alkapuri, Baroda - 390007. Ph :[protected]

Regards,
Kunal D Soni

W595 — no reply for complaints

I own a w595 Sony Ericsson Phone[protected] which has keypad working problem n also hangs very offen, i gave for service three times at your service center near malleshwaram but the problem remains for all the three times,.. plz help me with this ...... it has been only 7 months buying it...... the problem started from the 6th month only........ plz consider this n reply to this complaint... i had also submitted this complaint day before yesterday...... but no reponse...



With Regards

W595 — COMPLAINT W595

I own a w595 Sony Ericsson Phone[protected] which has keypad working problem n also hangs very offen, i gave for service 3 TIMES at your service center near malleshwaram GOT BACK AFTER 2 WEEKS.. but the problem remains for all the three times,.. plz help me with this ...... it has been only 7 months buying it...... the problem started from the 6th month only........ plz consider this n reply to this complaint... i had also submitted this complaint day before yesterday...... but no reponse...THE CELL IS STILL UNDER WARRENTY

I told them that i willl go to consumer court regarding this matter. They told that YOU DO WHATEVER YOU WANT TO DO. This is the type of service SONY ERICSSION is providing us. Its really disgusting for the Company name. It degrades the Comapny name and fame. Please do the needful action against them and give justice..


With Regards

i[censored] have any compaint regarding sonyericsson phone write to below given ids and forward this ids to all se users 'hideki.[protected]@sonyericsson.com'; 'lennard.[protected]@sonyericsson.com';'nayif.[protected]@sonyeri...⇄ Jens.[protected]@sonyericsson.com, dominik.[protected]@sonyericsson.com, anders.[protected]@sonyericsson.com, bert.[protected]@sonyericsson.com, grahame.[protected]@sonyericsson.com

hi sir
i purchased new mobile since 30 days back, but its automatically off , i given to customer service center, in hyderabad Andhra pradesh, what should i do. if get replacement for this prodcut or not , please give me suggestions how to approach,

hi sir
i purchased a new Sony Ericsson w580i mobile 8mnths back, it s showing complaints now like, switching off and swithching on automatically. i have already given the mobile to customer service center but they told that the complaint is on motherbaord. please give me a solution for this.

Sony — Disgusting Product and Disgusting Services

I purchased Music System of Sony MHC-GNZ88D dated 21/10/2006. It has been a very unhappy and unpleasant experience as the same problem has occurred Fifth Time.
Date 02.02.2007 -CD/DVD could not be played ,problem ractified by your engineer when I lodged a complaint.
Date 23.04.2007-Same problem occurred second time ,service enginner came from Head office and replaced some part.
Date 09.05.07- Same problem CD/DVD could not be played,third time.This time I talk to your service center at Preet Vihar that why are they harassing me for a defective product.They assured me that problem will not occur again.
Date 14.05.07-Same problem CD/DVD could not be played fourth time.This time your service engineer took my set at the preet vihar service center for repairs on the pretext that they will keep the set under observation after it is repaired .They returned my set after one week with an explanation that they have replaced some technical part which was defective and weak at the time of purchase of this set.
Date 24.08.07-Same problem CD/DVD could not be played fifth time. I am waiting for your response because if I lodge a complaint I know the result will be same.
With deep anguish and humiliation I am writing this complaint that Sony has sold me a defective product which is giving the same problem again and again..
Now since I have purchased the Music System of your Company,I find that the ball is in your court so I would like you to take up necessary corrective action.
I feel very disgusted & harassed by the way my complaints are handled by your service personnel.
.I want that either you replace my defective system or refund my money as I am fedup with your product and of your service personnel responses.
After going through my case you can very well judge that I am being unnecessarily harassed by your faulty services and faulty product,Pre buying image of your product has been shattered after pro buying.

With Deep Regrets and Agony,


SANJAY MATHUR

e-mail : [protected]@yahoo.com

I had purchased the AZ5D stereo on 23/10/05. The CD player had some mechanical fault which was rectified in the warranty period and now again the same problem has occurred. It is unbelievable that Within such a short period a product from SONY is projecting such poor quality. I was told by one of the service Er. that AZ5D model has this defect and its true since a friend of mine is facing same problem with his system. In this case SONY India should replace this part which costs around 1500/- free of cost.

I am a member of consumer forum and will deal this matter seriously if not treated properly by the company.

Sony — Defective music system, poor service

I purchase one music system from sony within two years its FM Start making problem. Even last year i got it service from the authorized sony service centre they nearly charged me 1500/- but still fm is not catching its stereo signal.

If the authorized service centre cannot repair then where should i go. I spend my hard earned money thinking that i am buying the best product in market but it was my worst experience. I will never ever buy any sony product nor advice anyone to buy sony.

Sandeep
delhi

Sony — The Walkmen I bought is not working.

Ok. I tried to get a radio station to come in but none will. I have been try to get another RECEIPT, because I have lost the one I have. It was from your Tulare Store In Tulare, CA. I made this purshase after the 15th of July, 2008 - before the 1st of August. 2008. So Sony won't repair their product without a RECEIPT and your K-Mart store one give me one.

Emall - Worst services to Customer — Pendrive Replacement have to wait for morethan 25 days

Please don't purchase anything from Emall, It's better to purchase any IT Product from your Local Distributer of IT Parts. B'se Emall takes a lot of time for any kind of Product Replacement process. It has not well Business Standards to HELP CUSTOMERS... I've purchased one 4GB PENDRIVE of Transcend Company, within 20days it had not work fine... May be b'se of some technical problem It was became HOT when I plugged in to Computer. So I've given Emall to Replace it, b'se it's only 20days left to purchased n has 1year warrenty. Then EMALL Technical department reply me that It will take 25-30 days process. I was SHOCKED. I've purchased only Rs. 430/- product n would create a problem in 20days & a BIG IT SHOP 'EMALL' have not a value of CUSTOMER to give Services FAST, then It's better to purchased it from a LOCAL IT RETAILER SHOP.

Us se to a66a hota maine woh pendrive kisi dusri IT shop se li hoti jis se me janta ya pahechanta hota...
Woh muje Turrent hi REPLACE to kar deta... Baad me bhale hi woh COMPANY me replacement k liye deta...

BAD Experience with EMALL

Itna bada Business le ke baithe he, SERVICE ke naam pe ZERO...

dear, I have also faced the same problem regarding bad service given by e-mall

they are doing business only for sales and not interested in service providing

Vivek Enterprises — Cancellation

We are using two telephone connections the telephone numbers are 22724319 and 22724315, it is wireless so we are not interested to use wireless connection.

So kindly mail us the procedure to cancell the connection and oblige

SONY DVD RW, DVD/CD ROM, it works for 6 - 7 months correctly with no issues, maximum of 10 months, then is stats the problems. I have got writing problems, i always use sony disks to write Datas. When we go the dealer shops to ask about the services of sony, they will say sony servicing are too bad, if you got the problem within the warrenty period then they will look. Otherwise they wont!!! My SONY DVD RW, DVD/CD ROM is only 18 months old. Now onwards i suggest to every one, not to buy SONY DVD RW, DVD/CD ROM. They only got a good brand names, the other things are really bad. Buy some other burnner. If you ask to the dealers also, they will say Sony DVD RW, DVD/CD ROM is good, but buy other other DVD RW, DVD/CD ROM thats good for you. What is this means?

Sony — Windows 7 upgradation version to Windows vista.

Sir,
I have purchased a Sony Vaio model no. VGN-CS36GJ which is loaded with
Windows Vista and free upgrade to Window 7 , but I am gating problem
since last month that Sony and Microsoft india nobody is giving me
proper answer about this, Sony says contact to Microsoft India and
Microsoft India say contact to Sony both are kick me like
football in each other court.


Subhash Bakle
India

Sony — Fan producing noise

I bought Sony Vaio Laptop in October and within 3 months the fan started producing hell lot of noise.
My lappy i still in warranty ,is there any permanent solution to it rather than getting it repaired everytime the problem occurs.

I have bought a sony vaio laptop (vgn-nw320f) a week ago from US. Now after running it for half an hour it is creating a constant noise. If i am muting the sound then also its continuing. what can be the possible reason??

Dear Mr Bakle,

Greetings from Sony India Team,

This is to inform you that your concern has been noted. We hope your problem would have been resolved. If it is still not addressed, we request you to register your complain on our Customer Care Toll Free no[protected] for immediate action.

Warm Regards
Sony India Team

respected sir
it is very bad to inform you that the responce provided by sony service centre is is not apropriate as on the name of a highly branded company SONY .actually i am having sony mp4(NWZ-E435F).I purchased it from Tondan Enterprises 149/A, vidyaa plaza, civil lines, bareilly.during the purchase they were so friendly toward us but after a few days when i got a very minute problem regarding the charging.we foud our self helpless.

it is unexpected from such a branded company
no services are provided.even the service is not well for product under waranty

sony dsc h50 — very bad service

I have given my camera dsc h50 in the sony authorized service center (MADONNA) for lens cleaning. They said it will take only 2 days to service and after that they will handover it back. They kept my warranty card with them.
But nothing has happened for the last 2 weeks! I enquired about it several times, requested to handover it back. But no response from their side. Still waiting for their reply.

Sony — Substandard TV

I had purchased Sony Bravia 29" TV two years back. Within few months of purchase there was internal crack on the TV. I had registered a complaint with Sony, the technician informed us that it was physical damage. But from recent months the cracks are developing all over the TV screen. Is there way that I can get a free service as I had complained when the TV was in warranty.

I can reached on my no:[protected] for further details.

Sony — Damage

Dear Sony ,

I had purchased a Sony NWZ 252 unwired walkman and one earpiece has broken . .the sound has no trouble but the material is left hanging. Sony Service center has declined the warranty and im left with the broken product, i had recieved a service number from Sony, but they dont guarentee anything about a replacement. I am wiling to pay if you could just fix the damaged piece its just a small damage, i am impressed with the bravial 32 W series i had purchased from you, and i have been loyal to sony.plaease kindly help me get the product fixed as the only optiuon the service tech had advised me was a Fewiquick glue stick option. kindly help .my name is Becky Benny and my contact number is [protected]

Thank you very much

Sony — WORST LAPTOP SONY VAIO

I suggest all citizens of india not to buy SONY VAIO LAPTOPS which is not suitable for indian conditions, I faced a lot of problem from day 1, starting from battery to harddisk, every component has one or other problem. mainly strating problem My model was VGN-CR35G/N,
eVEN THE SERVICE IS BAD , WHEN EVER WE GO (WARRTNTY PERIOD) INSTEAD OF FINDING OUT HARDWARE PROBLEM, SIMPLY RECCOMEND FOR SOFTWARE RECOVERY , AFTER WARRANTY, THEY SAY THERE IS MOTHER BOARD PROBLEM,
SO I SUGGEST NOT TO BUY/RECOMMEND SONY VAIO PRODUCTS

Sony — New DIGITAL camera gets hung

I had bought a SONY Digital Camera DSC W320 from Helsinki, Finland on 15th May 2010. The camera gets hung with a light green display on screen and requires me to take out its battery to make it functional again. This is happening very frequently now and has already caused us much embarrassment & inconvenience. Please have this addressed at priorty.

Thanks,

Deepak Taneja
Mobile# [protected]

Sony — Sony LCD TV bought from Croma having motherboard malfunction within a year

I bought a Sony LCD TV from Croma, Malad(W) for Rs 30,000. It has a 1.25 year warranty and is having mother board problems in less than 1 year. Although I didn't have to pay for the board Rs 6000. But I pay for a branded product like Sony for its quality and life.

Sony Electronics — Poor After sales services

I had bought an Home theatre on 4th Novemebr and registered for installation . Till date i.e. 9th evening I am still waiting for the same . It seems to be endless wait.

Really louziest , pathetic service. Twice I had written on thier website but I had recd only one automated reply that some one shall contact me but .......... seems Dilli abhi door hai

Seems Sony Japan should conduct traing classes for service executives to sensitize them for customers

Rajesh Nagpal
498 sector 5
Gurgaon
[protected]

Sony — Nastily poor service

Hello,

Its my first ever electronic product from Sony. Moved by its brand values and after a good market research, I procured a SONY 22 INCH MTV yesterday evening. The reason for penning down this mail is that the seller did not really tell me that the demo guys are so pathetic in attending the customers. Its been nearly 24 hrs now and those guys did not even call me even once and the product is still lying unused. My point is why did the seller assure me that I would be attended by today evening if he wanted to shelter the actual truth. He could have clearly stated that it would take at least 48 hrs for the demo guys to turn up at the given address. And I could have either decided or looked for other brands.
I shall reveal all the details of the seller at the bottom of the mail. He even was so reluctant to talk nicely and said casually that its his job to inform the demo guys and after that it does not give him any headache.

Later this evening, when I came back from office, I dialed up the customer care toll free no.[protected]. I complained the same to a guy and that guy just blamed the company. He said its the company's fault to render these cheap services. And he asked me if I wanna receive offers via sms or not??? What is this?? When I was disturbed because of the poor customer service, he is offering me sms updates of variant offers. This is really disgusting. You can verify via the call recorded for quality purpose. Needless to speak about quality, Sony needs to gee up for sure.

With these types of services, I really wonder how Sony has captured the Indian market.This is such a bad experience with Sony that I would never suggest anyone to go for Sony's products because customer satisfaction is rated highest amid all and sadly money cant buy the bliss factor.


I request someone of higher rank Sony official to look into this matter without turning a blind eye and treat these arrogant employees/distributors/ dealers. At the end of the day, its Sony whose reputation is being thrown to dustbin.

Seller Details: M/S Bajarang Teleservices
Plot No- 122
Saheed Nagar
Bhubaneswar
Ph:[protected]
Mob: [protected] ( I Spoke to this Guy on the given mob no)

PRODUCT DETAILS: SONY BRAVIA KLV-22BX300, BE3, DATE OF PURCHASE: 03.02.11

Hope to hear from you soon.

Thanks

Pravash Ranjan Behera
Scientist, Hydro and Electrometallurgy Department
Institute of Minerals and Materials Technology( IMMT)
Bhubaneswar- 751013, CSIR ( Council of Scientific and Industrial
Research),Govt. of India
Office Ph: +[protected]Extension-389), Mob Ph:[protected]

i am facing same problem with lcd tv i purchased last september.i am yet to get resolution of picture distortion,
Thanks
Biswajit Chatterjee
Kolkata

Dear Sir,

I have purchased DSC H50 full HD CAMERA on 21/09/2009 from your authorized dealer M/s Maheshwari Enterprises Bhilai(CHHATISGARH).3 months back the cap of battery has broken while opening the battery cap(your term it is called lid).I made a request to SONY CARE BHILAI for replacement of that lid.They say that the lid will come from New Delhi n the cost of the lid to be paid by me.I am ready to pay the amount, but sorry to say, after 3 months your people are lingering the matter.When I call again the sony care bhilai on 12/02/2011 regarding my matter, they said that all the complaints have been vanished due to system formatting n you have to made a fresh complaint.KINDLY TAKE THIS MATTER SERIOUSLY & arrange the lid urgently...I think the after sale service requires more promptness at your end.

regards

madhu s nagraj
BHILAI (CG)

[protected]

Sony — Poor Business Alliance with Airtel Digital TV

Hi

I bought SONY BRAVIA 22'' EX3 with which the company lucratively give the three month free Airtel Digital TV connection @ Rs.725. But when you call the customer care of Airtel (stupid of all) for generating customer ID (it takes time) and then your phone number takes 1 day to register in theri database (big problem) the worst is - before hearing your grievance they will try to upsale the other products such as HD TV connection, etc etc packages. that a new client is calling you for assistance and you are up selling other products.

Managed to get some executives number from the store where I first inquired about the TV, he took all my serial number, SPS number o the card I got with the TV and promised me to send people for the installation the next day. Even worst, the installer called and promised 1 hour which has till not happened (its already 24 hrs). Interestingly everyone's mobile is switched off.

They are all looters. WHo suck the blood of the people. Airtel would give such a shame-full picture was not expected. These are the days when people promise hours and delivers it while taking one/two is itself a crime.

Hope I am being heard.

Sony — dg cam not functioning satisfactorily

digital camera giving dull and dark pictures even in good light condition, since its first service when the screen of cam completely went off and company had to replace the screen, its been also shoing default battery inspite being the original battery supplied by the company along with the sealed box.... i would like to replace the complete unit

Sony — home theatre system

we have bought a sony home theatre system in august 2008 of approx 20,000. The first year we did not have any problems with the system but after that we started facing the problem. whenever its put on , it says push power protector. we even got it repaired once & paid 2200/- for the same. the service centre person told us there was a hardware problem & replacement has been done & also promised that we will not get this problem again. but within a couple of months the same problem is there. when we visited the service centre again , they say there is a problem with a speaker wire & the system is absolutely ok. we have even tried working it without plugging in the speakers but of no use. we had even sent a complain on sony website but there has been no response

please let me know which complaint no you require

MY LAPATOP IS A ANY TIME OVER HITING MODEL PROBLEM VPCEB34EN,
TO TIMES VISITY YOUR SRVICE CENTER BUT NOT PROBLEM SOL
I RIQUEST YOU OLY MY PROBLEM IMEDETLY SOL PLEASS

Me too totally agree with this ...Please for ursake dont go for Sony vaio...The name has just brand and showy look

Sony — Watch out for substandard batteries on Sony Vaio

I bought a Sony Vaio S-Series (business laptop) from the Sony Centre on 30th April 2011. The product was sold to me as Sony's top of the line, business laptop, which promises higher durability and processing power; with a 6-8 hour battery life. However, the product has an inferior battery; and within 2 months o[censored]se my laptop suddenly stopped working with the message "Battery is not compatible". The Sony Service Centre in Gurgaon (Sushant Shopping Arcade) then informs me that although the product is being pushed by Sony as the top of the line, business focussed laptop, they do not carry spare batteries. These, evidently, are "on order" and shipments have to be come from overseas - so now after a few days without a laptop I am faced with a situation where it may take "at least" 10 days more. And how does Sony expect their business users to function without their data & laptops for 2 weeks? Why does Sony put substandard batteries in "high end" laptops? I guess Sony expects I should be thankful (ha ha) that the battery at least did not explode. Awful customer service, pathetic product, good sales pitch though. I guess Sony was tongue in cheek with Kareena dressed like a Devil carrying a Sony Vaio. Buyers beware!

@ Sony India Team
Please note details: model VPCSB16FG/S
Date of Purchase 30th April 2011 @ Sony Centre, Ambience Mall
Service Job Sheet No. WS[protected]

Dear Sir,
I had purchased DSC-S 3000 SONY CYBER SHOT on18-4-11 from your authorized dealer m/s Tandon Enterprises, Bareilly U.P. At the time of purchase dealer told me the charger and the two rechargable batteries are with it.. Dealer told me that after full charge the orange light of the charger become off and you can take230 to250 photoes at a time.after using I found that after 25 to 30 snaps the batteries become fully discharged .at the time of transfer photoes from camera to computer the camera become off in few minutes.When I contact customer care centre they told me that charger is fit but batteries are not fit. Then I contact dealer he refused to change the batteries.KINDLY TAKE THIS MATTER SERIOUSLY and replaced the batteries urgently...I think the after sale service requries more promptness at your end. The details are as under...
Name-Shefali Gupta 38, Prabhat Nagar Bareilly..Mob..[protected], [protected] .Model Code-DSC-S3000 Chasis No.4028345 Date Of Purchase - 18-4-11 charger code - bcg-34HW ni-mh AA or AAA size 20110305 battery-typ.1000mah min. 950mah AA Multi-Use NH-AA or HR6 Mignon 1.2V standard charge 16 hrs 95ma

regards

pankaj kumar gupta / shefali gupta
bareilly u.p.
mobile-[protected], [protected]

Sony — PRODUCT FAILURE

Hi,

I had bought a set of rechargeable batteries & a charger from Sony showroom in Yusuf Sarai, Delhi in the month of May.

But however the first time that I charged the batteries it was not getting charged completely even after charging for full 7 hrs.

I went back to the showroom only to be said that nothing can be done.
The guy had promised me 6 months warranty but nothing happened.

This is funny! Your service centre has replaced the battery - which I hope is of better quality than the one originally installed - but I guess there are no guarantees. Thanks for your follow up, although poor, since you actually took no pains to see what the status of my service complaint was. I don't think there is any purpose served by Sony having staff monitoring Complaint Forums when they actually don't do anything with the complaint other than sending vague messages that complaint has been forwarded to concerned dept.

SONY VAIO LAPTOP — battery charging problem

i have laptop of E series. Modal - VPCEB32EN

in this battry charged only up to 80 %.

after this notification shows - plug in but not charging.

why it is so. pl suggest solution. its back up remain low.

Sony — COLLECTING MORE THAN ACTUAL COST ON AIRTEL HD DTH OFFERING FREE

SONY becomes the new face of corporate looting. It is shameful to state that Both Sony and Airtel breaking the boundaries of business ethics here.
They are Cheating the customers by Airtel Digital HD TV Offer with Bravia collecting Rs. 50/- more than the cost for the same if purchased online from Airtel. Attacheed image is the clear evidence for it

Sony — remote stolen

I AM USING THIS MODEL NO. (KV-SW21M83) TELEVISION. AND MY REMOTE WAS STOLEN, NOW IM NOT GETTING THE REMOTE AT ANY SHOP, I APPROACHED YOUR SERVICE, BUT THEY EVEN NOT RESPONDED WELL. SO I REQUEST YOU TO KINDLY SOLVE OUT THIS MATTER. IAM FACING A VERY BIG TROUBLE.
I LL BE LOOKING FORWARD TO YOUR POSITIVE RESPONSE.

Sony — CHEATING PEOPLE

we had purchased sony mobile model No.W-100 i SPIRO ON 15.10.2010. only after 2 days i.e. 17.10.2010 , the problem of hanging & other software problem started in phone.initially we were following the matter verbally for around 2 months & the sony service centre people were every time upgrading the software & telling that now onwards there won’t be any problem. but till today the problem is not solved. since then till today even after 1 year & 3 months , we are suffering. In total around 6 months this phone was lying with sony centre only. we have paid the network providers charges for this period without using it. Every time we have to spend more then 1 & half hour when we go to sony service centre.
we have all the proofs of job sheets issued by sony service centre. 3 times this phone is gone to sony head office. As per them , they have changed one time mother board & one time complete phone itself. still the problem persists.
We came to know afterwards that this problem is very regular in this model since past many years & still sony company is selling in the open market without solving the problem. That means COMPANY IS CHEATING TO PEOPLE.
We have suffered of our lot of valuable time , energy & money along with lot of mental harassment.

I have purchesed a Sony Bravia 32" form behl sony centre, dehradun on 11 April 2012 at 1.00 pm.The dealer told me that your tv installed at earlier than 4.00 pm I have got the delievery at 5.30 pm. same day but its not installed yet, it's 12.00 noon 12 April 2012. but no one contect me to installed it.

i have purchased a sony vaios (vpceh25en) from nehru place, delhi on15 oct2011, but i disagree by your service.my laptop suffers from BLUE SCEEN PROBEM but actually it is not solved by sony care.this problem have been starting from 1 november2011 still aug2012.
please solve my problem .


abhay kumar
gr. noida (u.p)
galgotias university, near expo mart
e-mail-
[protected]@gmail.com
mob.-[protected]

sir i have purchased a sony vaio from jaipur, but i realy disapointed from your service.my lapy suffers from tochpad & right click problem but when i go to rajapark(jaipur)service center they only interchange both left and right click.So now my right click in working condition but left is not and also my wifi swich is not working...



Avnish Sharma
68/106 Pratap Nagar, Haldighati Marg, Jaipur.
e-mail:-
[protected]@gmail.com
mob.-[protected]

Respected sir
I av purchased my sony bravia nearly in 2010 it has not working now

So i would like u 2 visit my house as fast as possible it is impossible 2 leave without tv
Please do cum fast. It would be very gratefull o[censored]

Thanking you


Deepak kr. Dalmia
3b, ram mohan mullick garden lane
Kolkata -10 "MANIKARN" Flat no. 7eg
Mob-[protected]/[protected]

Hi,
This is Asif Khan, I have a Sony Vaio SVE11511CN. This model is troubling me since I have bought it.
I am really not happy with the performance of this Laptop. Today I called to speak to a person in your customer service, Ashish was the person who took the call for my bad luck. I spoke to him before as well and I know this person doesn't know anything about the issues customer call with. Moreover he disconnects the calls if someone is asking him some queries. When there is a disconnection of call in the middle of conversation, nobody tries to call us back. This is really a pathetic customer service provided by a leading brand in the world. Very sad and I am regretting for choosing this brand.

Sony — my sony xperia sola hacking

my sony xperia sola hacking by playing game.
the service center are doing update my phone.
by this my does not work well.
plzzz help!!!!!!
and plzzz contact me vasava.[protected]@gmail.com

Sony — laptop problem

i have a sony laptop........after 1 month it will not woking then i call sony care then his say that go to service center.after 4 times return from service center it will not woking .......again i call sony care his say that sony i can't help you....or service center also say that i can't help u.....plz help me soon.... my mobile no-[protected],[protected]

plz help me sir

Dear sir, I Mr.Prashant Shah purchased a sony camera with model name DSC-W690/BC E32 on 2nd Nov 2012 with 16 megapixel/10X Zoom/HD movie720 P from Sony Shoppe, Station road, Kolhapur.I already have one camera of sony with model no DS-W230 12 megapixel/4X zoom/Full HD movie.The problem with my new purchased camera is when I turned it on the sight looks very flakky, the sight is not clear & steady as in my old camera.I apporched sony shop, Kolhapur immediately on the next day and also with your sony customer care office in kolhapur.They told me to go in the shoppy & see another camera of same model & if it show the same issue then we cannot do anything.It is the problem of that model.I ask for the High model but they are not ready to change it after billing.I believe in Sony but for the first time I am not satisfied with the product of sony which I purchased.Plz guide me what to do if you can. Waiting for your reply.Thanking you.

respected sir, i have purchased a sony led 32 inches tv from sony center in mount road, chennai on 23rd oct 2012. it was installed on 27th on that month, by nov 13th the tv is not working and i placed a request and the service technician turned up and checked it and confirmed that tv the board is gone and has to be replaced .but iam not interested in part replacement i need the entire tv to be replaced because iam not willing to take defective piece by paying 33000/- rupees. hardly not even 15 days the tv is gone then think about the replacement one please kindly change me the tv and do the needful as early as possible.waiting for ur reply for last threee days.thanking you. sirisha

sir, i have purchase sony dsc h100 cyber shot from flipkart delhi.it charger not working so plz repair or replace my chrger. i m wating for ur responce sir.

Dear Sir,
I m the customer of sony, i have purchase sony lcd from big bazaar ghaziabad as on 24.11.2012 and i have call several times to sony india customer care # [protected] for the installation of the lcd and person from sony customer care confirm me every times that my complaint is registered on priority basis but till date no one can visit to install the lcd to my house.
Now i really feel very bad with the service of brand like sony.It is the worst service i have ever face and in comparison to sony i have purchase samsung led earlier and samsung service is so good, they install the led in just one day.

In future i dont go to purchase any sony product and also dont refer to any one.

Chandeep Singh
[protected]

Sony — service center not responding correctly in nashik jone

sir ,
i want to tell u that my laptop is not functioning well and the problem is of cd drive. i visited service center two times and they did not solve the problem correctly and i m still in trouble .
kindly take action.

this is the worst service of sony india. there service providers are not well manned. they are very very arrogant to the their customers when on the call. no use of warranty given at the time purchased the cybershot sony camera. i would requst all the my colleague not to buy sony products henceforth. really a very bad service.Pathetic service of sony.

i had purchased a home theater system on 09/12/2008. it stoped working last month. I gave it on 12/11/2012 at 'Ace electronics' sony authorized service center to get it repaired. They committed to repair and return it within 1 week. its 17/12/2012 today and i have not got it yet. They are saying that an IC (IC CXD9917) is required to get it done, which is not available even in company, so, they could not make it. Now they are saying that since IC is not available they are bound to change whole board for which i will have to pay Rs. 1400 extra. I am asking that why should i pay for extra part because the papers i got with my HTS say that company is liable to provide parts and repair the system if 4 years have not completed from the date of purchasing. So, the company should provide me the IC, if IC is not available then company only should bear extra expenditure to keep its promise. plaese help me in getting my HTS repaired without unwanted expenditure as soon as possible as it already has been really long.

I don't think Sony India is so poised to handle customer service issues. I hav terrible problem from local Hyderabad service centre and lodging complaint through emails is unique while all other consumer durable compa IRS are accessible by click on ur phone. Interestingly, I bought the premium most tv costing 3.6 lakh from these guys, who really consider you worse than part of mass. - Vijay, Hyderabad

i had purchased a hometheater system :- Model Name :Dav-Tz215//ce12 SerialNo:6106828 Valid upto :1 year from date of purchase ;;;-Without purchase invoice, this Warranty is valid upto :-jon-2013 Aye Hometheater system bar bar bighr raha hai 6-7 mahineke andar lagh bhagh aye model 7-8 bar Aapke Service sentar me ja cuka hai abhi b Aye model 15 ya 20 din se Aap ke servise sentarme para hai aor me customer:-Patel nirav kumar suresh bahi kitani bar Aap ke .Toll Free:[protected] Nambr pe model ceanj karne ke liay Rikaves kiay he sar Aap Aapne Service sentar pe jankari le ke Aye model cenjj karvado to bari maherbani hoghi sar mene aye hometheater ka voranti kad Sekn karke Aap ke mail pe rakha diya he ;Mobail Nombar[protected]

i had purchased a lcd model 265-550 serial no. 6165234 dated[protected] krishna electonics mathura.this lcd diffective may 2012 and i contect your service station m/s gap electonics agra.serviceman come my home and chek the lcd and he told me this lcd B G BOARD diffective so this lcd change the company because this model close the company or if this lcd repair my service station charged rs. 1800/- and commited me this lcd repair gurentee one year. lcd repair your service station on dated 01/06/2012. but lcd diffective jan 2013 i complained your service station and toll free number complained no [protected] he told me your mobile no. is complaind no. and your lcd repair 48 hours. your service center engineer m/s gap electonics agra told me this lcd B G BOARD diffective and DINEY REPAIR GURANTEE and b g board secondly no repair. so i request you this lcd chang emmidiatly and refund wrongly charged rs 1800/- m/s gap electronics authorised service staation agra. smt. kavita goyal c/o vishnu dayal advocate allahabad high court 88 gandhi nagar agra mob. [protected]

my complaint no. is [protected]
and up to date no action has been taken for my complaint.

Dear sir, i have A200 slr camera. i want NP-FM500H infotech, 7.2V, 1600mAh, Type-11.8Wh battery . so pls send me price indian mony. My name is Sanjay Rana...my email is [protected]@yahoo.com

I have bought sony bravia LCD tv recently with the scheme that i will get 4GB sony pendrive, and i get the same but that pendrive is now not working properly and showing memory of 1 MB. firstly i went to service centre but the member of that service centre were not paying attention regarding this issue, they were saying that you should go to that particular shop, and when we went to the shop, the shopkeeper is denying to replace the defaulted pendrive. it is in warranty period so please do justice with me.

I had booked fault of my SONY VEGA TV on 09 Mar 13. On 11 Mar 13 service Engineer came and said to replace one power supply capacitor. He had demanded the same from Singapore but till 14 Mar 13 the TV is not rectified. In between service center said to place TV at Malviya Nagar service center which I had denied due to my busy schedule . I am impressed by the knowledge level of technicians that by visual inspections they could find the fault. I wish that at Delhi the fault rectification could take less time.
Anupam Tiwari
[protected](Mobile)

Sony — my mobile creating problem so much

my mobile creating problem so much and then i go to showroom of Sony they don't tell me about service center & abusing me so much. they also throe my phone outside their showroom. so, please solve my problem . if no, then i go to consumer court also.

my mobile creating problem so much and then i go to showroom of Sony they don't tell me about service center & abusing me so much. they also throe my phone outside their showroom. so, please solve my problem . if no, then i go to consumer court also. my mobile number [protected]

Dear Service team,

Can any body will look this matter and give any satisfactory response?
How many times I have to remind this ?
Complaint number[protected]

This very pathetic service because Mr Varun talk to just like unprofessional way.

Still waiting for proper response from your side.
Photo is attached for reference.


Note:- I think it is quality issue because the colour of the monitor and logo has been fade.
The following problem is occurs---
1. There are some noise problem when touch the hinge of lcd.
2. Window problem.
3. Battery backup is very low (only 30 mintus).
4. On / off Problem .
5. Processing is slow..
6. the system come in hang mode after every 5 minutes.

WAITING FOR YOUR PROMPT RESOLUTION……………..


Warm Regards
Pratap Kumar
Area service in -charge( North & West Delhi )
Bajaj Electricals Limited


From: Pratap Singh [mailto:pratap.[protected]@gmail.com]
Sent: 11 April 2013 09:37
To: 'Sonyindia.[protected]@ap.sony.com'
Subject: FW: Still wetting for your response ( Lap Top complaint )

Dear concern Person,

Today morning I called your North region Mr. Varun Contact number [protected] at morning regarding this issue but Varun talked me like this, ” ye koi time hai call karne ka” you can call me after 11 am,
I am not satisfied for your response,
Please look this matter and resolve my problem.

Thanks for kind support,
Regards,
Pratap kumar
From: Pratap Singh [mailto:pratap.[protected]@gmail.com]
Sent: 11 April 2013 08:26
To: '[protected]@ap.sony.com'
Subject: Still wetting for your response ( Lap Top complaint )

Dear concern Parson,

Still wetting for your response,

I have registered the complaint Web on line side,
1. 13673485 Dated on 6-4-2013
2. 13705155 Dated on 9-4-2013

But no any parson contact me,
Kindly arrange to render service support on priority and update action/ find attach file .


Thanks & regards,
Pratap Kumar

I HAVE PURCHASED SONY HOME THEATER ON 11.04.2013 FROM SONY CENTRE, PUNJAGUTTA X ROADS, HYDERABAD. WE HAVE WAITER FOR TWO DAYS FOR INSTALLATION.YESTER DAY i.e 13.04.2014 AROUND 7 PM RECEIVED A PHONE CALL THAT WE ARE COMING TO INSTALL WITHIN 30 MINUTES. JUST BEFORE THAT WE WENT TO MEET A DOCTOR, AFTER RECEIVING THE PHONE CALL WE RETURNED WITHOUT MEETING THE DOCTOR AND REACHED THE HOUSE
WITHIN 40 MINTS. THE PERSON WHO HAS COME FOR INSTALLATION IS NOT AVAILABLE AT MY RESIDENCE AND HE IS NOT RESPONDING (LIFTING) TO THE PHONE CALL. WE ALL THE WAY COME BACK FROM HOSPITAL WERE VERY MUCH DISAPPOINTED BY THE SERVICE AND THE WAY HE BEHAVED BY NOT INFORMING AND NOT LIFTING THE PHONE.

WE ARE THE CUSTOMER FOR SONY PRODUCTS FOR THE LONG PERIOD AND EXPECT GOOD SERVICE AFTER PURCHASE. THE EMPLOYEES LIKE THIS MAY GET BAD NAME TO THE ORGANISATION. TILL NOW NO ONE ATTENDED FOR INSTALLATION. PLZ SOLVE MY PROBLEM AT THE EARLIEST.

MY ITEM NO 13042981, DESCRIPTION:DAV-DZ640K DT.11.4.2013

FROM. B KOTIREDDY, MOBILE NO.[protected]

i had purchased ctv modelKVDZ29M60 5yrs ago now it is not working we registered complaint no.13887295 dated24april enginer told that pincution is at fault and morreover company has stopped making the part as well now what do we do pls.solve the problem my name is naveen mobile[protected] email [protected]@yahoo.com pls rectify complaint early as possible

well...sony is said to be one of d premier brand..as i hav heard..
bt..i rather had a "Not So Good" experiance wt it...
i bought an Led television..."model no:-KDL-32EX420IN5" in feb last year...n it has dissappointed me twice untill nw...
its motherboard...got faulty abt 6 months ago...bt thank to god...we had our warranty still left...otherwise dat motherboard cud hav cost us abt 10, 000 bucks..

bt nw...m again facin d problm...ma tv colours r gettin aberrated...n dis time i hav no warranty period left...

i wud like to suggest "the sony ppl"...plz...try to make some amendments in ur system:

first thing...the warranty peeiod..is so little...only 1 year...if i cud get a 4 year warranty period...on a digital camera...den tv is a major product...u shud increase d warranty period..

second thing..if m buyin a product frm "SONY"...i expect some reliability...which u guys r loosin time by time...

i hav to admit...dat ur services r good...bt i cn nt say d same for ur products...

improve it...guys...u r a very good company...n many ppl put deir trust on u...!!
thank you...

well...sony is said to be one of d premier brand..as i hav heard..
bt..i rather had a "Not So Good" experiance wt it...
i bought an Led television..."model no:-KDL-32EX420IN5" in feb last year...n it has dissappointed me twice untill nw...
its motherboard...got faulty abt 6 months ago...bt thank to god...we had our warranty still left...otherwise dat motherboard cud hav cost us abt 10, 000 bucks..

bt nw...m again facin d problm...ma tv colours r gettin aberrated...n dis time i hav no warranty period left...

i wud like to suggest "the sony ppl"...plz...try to make some amendments in ur system:

first thing...the warranty peeiod..is so little...only 1 year...if i cud get a 4 year warranty period...on a digital camera...den tv is a major product...u shud increase d warranty period..

second thing..if m buyin a product frm "SONY"...i expect some reliability...which u guys r loosin time by time...

i hav to admit...dat ur services r good...bt i cn nt say d same for ur products...

improve it...guys...u r a very good company...n many ppl put deir trust on u...!!
thank you...

Date : 17.6.13

Respected Sir,
I Varsha S. Shah would request you to give me a brand new sony Model No. 32ex330, as my T.V. which I purchase from Vijay sales, opera house Branch, Mumbai just 15 days before is not working at all.
It is very diappointing that reputed company like Sony is manufacturing such TV's, My job No. is J31044337, Please send someone to collect old TV and send me new TV Immediately.
Kindly looks into the matter immediately, reply me at earliest & oblige.
Thanking you,
Yours' Sinerely
Varsha Shah

PS :- My Contact No. [protected], [protected], e-mail ID - [protected]@gmail.com

I have not received any progress on my complaint on e-mail.
complaint No. 34352MW454126

My psp is not working please do my needful.and please accept my complain.My e-mail id- [protected]@gmail.com.And my
coont number is-[protected]

Sony — battery charging

I have sony vaio laptop model Eseries SVE1513ACNB . On charging only 80% battery is charged afterward it displays message that "battery available 80% plugged in not charging" . How 100% battery can be charged ? Jagjeet Singh Email - [protected]@yahoo.com

Hi Sir,

I had submitted my Sony Vaio(XL9067, Sertal no: SRN01-S01-7031) laptop at Sony Service center, Sector 4, Vaishali, Gaziabad on 23rd Aug 2013. There were some problems with the keypad, hard-disk and CD-Drive.By the techician examining the laptop I was assured that the laptop will be delivered in ready condition within 7 days. 

It has already been 22 days and I am yet to recieve anything other than fake assurances and ever changing timelines. I have been in contact with the costumer care for many times and they repeatedly keep on asking for more days citing some or other technical difficulties.

I fail to understand why Sony, being such a reputed company is not able to provide me with at least a fixed timeline for the repairs. The last time I contacted the service center I have been assured that I will be getting the laptop on Wednesday(11 Sep 2013). 

I am writing this mail to inform you that I have been repeatedly bothered by your services and I cannot keep on contacting you and asking you for a fixed date. I have many professional engagements that I have to look after and after that it is not possible on my part to keep chasing after you.

Please deliver the laptop on sunday i.e tomorrow or at the very least give a fixed deadline before which I can expect it repaired. 

Regards,
HEMANT KUMAR

purchased new mobile Sony experia p (LT22i) on dt, 18Mar2013 from Jasmin mobile shop, Alkapuri, Vadodara, Gujarat. Vide their invoice no-JAS/A/44953.

After purchased the mobile camera while opened the horizontal lines comes for few second.

For this complaint I visited so many times to authorized service center.
Last time we visited your authorized service center M/S-Parshwa Service Center. On DT, 12Sep2013. They give back on 13Sep2013. While checking the repair the problem’s was not rectified. They again received camera on same time on DT, 13Sep2013. After so many follow up they today given back my mobile without rectification of the defect.
While informing them regarding my complaint is same. They informed us that there is software problem’s and we are not solved your complain due to we are not receiving your mobile software from SONY companies.
While asking them that when you received the software they intimated us that they are not conform the dt/time for software they received from you.
In view you of above please arranged to send software for repair my mobile early as possible.
For details you ask the owner of the service center and replay us for the same.
I am harassed after purchased the world class brand but your service center is not able to give quality service due to software?????????????.
I am not getting service with in day's I force to approach the Consumer Court for the replacement of new set and penalties for mentally harassment for the same.
Thanking You.
Chirag Soni.

Sony — my tv problem is not attended by sony company

I have been calling sony company customer care from last 11days but no one is replying me yesterday I send them a mail also but as they commit they will send there executive today no one has come so please take some action against them, .


thanks

Sir I m your old customer I purchase Sony vaio laptop on 22.7.12.but keyboard not working proper so I give complent to thane service crnter that time they solve my problem but after 7 or 8 month I face same problem nbut this time service center told that your warrant puriod is finesh so u pay rs.5600 may I request you pl ndont take charges fot keyboard
regards
bhalchandra
[protected]

Manager,
Customer Service.
Sir,
Sub:- Life of Sony Vaio adapter Model VGP-AC19V27.

I purchased a new adapter ( above model ) from your Service Centre Madonna Care Center, Vyttila, Kochi on[protected]delivery date )
( job No. J20538243, dt.[protected]for my sony vaio lap top model 50107701 for Rs.3175/- .But the same got faulty on[protected] worked only for five months.) and given for repair at the same service centre since within warranty period ( six months ).However I got the adapter repaired/replaced on[protected] job no.J21708099, dt.[protected]. Anyway the new adapter got faulty again on[protected]worked only for ten months ).I contacted the above service centre again on the same day itself.They told me that they are helpless since warranty period is over.Ofcourse you will also tell the same.Please note that the adapter I got along with my laptop lasted for more than four years.Sorry to say that the new two adapters I got through your service centre lasted only for five months and ten months respectively.How an ordinary person can afford this loss?We are having a steady supply voltage system here.Why you are manufacturing this type of adapters with low quality electronic components.This is a feedback from my side and at the same time I request you to kindly make necessary arrangements to replace my faulty adapter, upholding your reputation.
Thanking you,
Yours Sincerely,
K.S.KRISHNA KUMAR,
Chief Engineer ( Rtd.)
Tel.[protected].

Manager,
Customer Service.
Sir,
Sub:- Life of Sony Vaio adapter Model VGP-AC19V27.

I purchased a new adapter ( above model ) from your Service Centre Madonna Care Center, Vyttila, Kochi on[protected]delivery date )
( job No. J20538243, dt.[protected]for my sony vaio lap top model 50107701 for Rs.3175/- .But the same got faulty on[protected] worked only for five months.) and given for repair at the same service centre since within warranty period ( six months ).However I got the adapter repaired/replaced on[protected] job no.J21708099, dt.[protected]. Anyway the new adapter got faulty again on[protected]worked only for ten months ).I contacted the above service centre again on the same day itself.They told me that they are helpless since warranty period is over.Ofcourse you will also tell the same.Please note that the adapter I got along with my laptop lasted for more than four years.Sorry to say that the new two adapters I got through your service centre lasted only for five months and ten months respectively.How an ordinary person can afford this loss?We are having a steady supply voltage system here.Why you are manufacturing this type of adapters with low quality electronic components.This is a feedback from my side and at the same time I request you to kindly make necessary arrangements to replace my faulty adapter, upholding your reputation.
Thanking you,
Yours Sincerely,
K.S.KRISHNA KUMAR,
Chief Engineer ( Rtd.)
Tel.[protected].

dear sir,
i had purchesed a 47 inch LED BRAVIA W85 TV at 2 november 2013 through NARESH TRADING COMPANY A MARKET SECTOR 1 BHILAI, CHATTISGARH...THE DEALER HAD GIVEN A WRONG REMOTE CONTROLER SET AND IS NOT LISTNING MY COMPLAIN...I GOT A FREE HEADPHONE AS A PART OF DIWALI OFFER THAT TOO ON COMPLAINING AND HE ALSO NOT GAVE ME A PROPER TV DEMO..
SO, PLZ TAKE A IMMEDIATE ACTION AGAINST THE DEALER.
_
-DR HARNAM SINGH ALREJA
-[protected]

Sony — Regarding lining appearance in Sony TV

sir, I have Sony erection TV (21'' Flatron ). Some linings appears in the bottom portion of the TV for few months, hence it is requested to get repaired the same. from: Pawan Kumar, At-Workshop, Shamshi, Bhuntar, Kullu(HP) +91-[protected]

long list of complaints ...i dnt know when my number came...with sony service centre my experience is really bad, i had purchased a sony camera h-70 on 3-5-11.now in d lens i saw fungus, but acc. to d service centre it was'nt cover under d warrant period...sony service centre told me to pay 6500rs for changing d lens...if warranty period is not finshed why they are charging...i request sony company to help me and plz cover the fault in the camera under warranty period...

Sony — Distributor problem

I had bought Sony bravia and i wanted to wall mount it in my home.. at the time of purchase the dealer said me that he ll arrive my home within 2 days.. a month passed they r not ready to come.. why the Sony i purchased I'm feeling.. No good response from dealers this may bring bad name to brand i feel..

I, Maj L Y Lama, am a frequent buyer of sony products as i always prefer to go with the sony product only, on 16 jan '14 by mistake, i purchased a PRO HG Duo 8 GB HX HIGH Speed memory stick for Rs 2110/-. bill no 710 from Antarang, sadar, jabalpur, MP(482001).The item was required for my ps vita, but, i remembered that the memory stick would not work with in my ps vita and without even opening the packet I went back to the shop, asking to change the item/refund the amount .Unfortunately, Mr Amit(ph no [protected]), owner, rudely refused and i asked for another memory stick which was required by ps vita.He straightaway told the item cannot be provided and he returned the paid amt after deducting 13% vat.Also he did not give any receipt /bill for the deducted amt of 13% vat.
It is requested that you kindly verify the facts and take necessary action against the shop owner as per the laid down consumer protection rights 1986

I am Kiratee Pradhanee At- Jandol, PO/PS - Bheden Dist- BARGARH STATE - ODISHA. I Purchase a SONY XERIA E DUAL MOBILE from POPULAR MOBILE SHOP, BOLANGIR on date 17th December 2013, But it was "VIBRATE" any time when it was switch off also, SO I submit in sony care SAMBALPUR (BALAJI SERVICE CARE)ON DATE 27/02/2014, But till date the technician are un able to repair that, on the other way when I called they can't replay.even they can't confirm the return date. It has too bad service. in sony care.IT IS BETTER TO PURCHASE OTHER COMPANY MOBILE.

Sony — Sony service center changed my mobile phone

Dear Sir/Madam,
I had given my phone to sony service center for update and camera back cover change when at time of delivery they have change my mobile phone so what I have to do please sugguest please do the needful ASAP.

Regards
Sudesh kumar
Mob [protected]

Dear Sir/Madam, I had given my phone to sony service center for update and camera back cover change when at time of delivery they have change my mobile phone so what I have to do please sugguest please do the needful ASAP. Regards Sudesh kumar Mob [protected]

Sony — cant move apps to sd card

really u should hav mentioned clearly that in xperia m u cant move apps to sd card, so v users never used buyed ur xperia m, and still u hav not took any required steps to rectify this problem. so i[censored] not respond properly than sure i gonna file compliant on consumer court..

I had purchased SONY 40 Inches LED TV from one of the Chennai Dealer . The Product was delivered defective, when I had asked for the replacement, i was asked to contact the customer care. Even the product was delivered and installed by the SONY representative.
It is very disgusting services by SONY INDIA. The quality of the product is not up to the mark. When we are paying hefty amount and getting cheapest quality product and services from Sony India. No response to the customer complaints even after one month. No escalation is available. I wonder even if we escalate the SONY product problem to the SONY higher-ups we wil get any response.
Really Really Really pathetic Services by the SONY
Nagasundaram
Chennai
[protected]

sony is not good brand in tv this is my experience no service even after mail to sony care.
i brought amount 63000 led tv 2 year back gone defective from last 3 day no response from sony
very bad experience

COMPLAIN No. 20804640 dated 05/09/2014
JOB NO. J41274055 dated15/06/2014


it is really very sad that product like Sony will give bad service after we have purchase the Sony BRAVIA LCD TV Model No. KDL-46EX520
I have been calling the service center to check the problem which they have repaired on 15/06/2014 JOB NO J41274055 .They have given the warranty for 3 (Three) months without any charges .My problem has started after two months.

Now I have been calling Service Center and the last Customer care person name Mr Rajat on dated 09/09/2014 told me to put the complain at site sony.[protected]@ap.sony.com as they are better than us. It was also said to me that part of my TV has been ordered and it will take one week to come. I am surprised that no one has come to check the TV so which part they have ordered for my TV. It is not known by them. Customer care person( MR RAJAT ) also asked me to call the authorised dealer and talk to them for the repair work.

I was not allowed to talk to the senior to get the help and support as they all were busy. But he promised me to get me call back from the senior as when they will be free which never came.I did not hear from any one.

I will never buy Sony Products as after sale service of Sony is so bad . My request to my friends too not to buy Sony Products. We buy the product like TV to enjoy and get help and support after sale not to waste our time and energy after spending extra money for Sony products

This complain should be attended.

Thanks with anticipation

Nalina Kumar
[protected]

minutes ago by User greenwoods

COMPLAIN No. 20804640 dated 05/09/2014
JOB NO. J41274055 dated15/06/2014


it is really very sad that product like Sony will give bad service after we have purchase the Sony BRAVIA LCD TV Model No. KDL-46EX520
I have been calling the service center to check the problem which they have repaired on 15/06/2014 JOB NO J41274055 .They have given the warranty for 3 (Three) months without any charges .My problem has started after two months.

Now I have been calling Service Center and the last Customer care person name Mr Rajat on dated 09/09/2014 told me to put the complain at site sony.[protected]@ap.sony.com as they are better than us. It was also said to me that part of my TV has been ordered and it will take one week to come. I am surprised that no one has come to check the TV so which part they have ordered for my TV. It is not known by them. Customer care person( MR RAJAT ) also asked me to call the authorised dealer and talk to them for the repair work.

I was not allowed to talk to the senior to get the help and support as they all were busy. But he promised me to get me call back from the senior as when they will be free which never came.I did not hear from any one.

I will never buy Sony Products as after sale service of Sony is so bad . My request to my friends too not to buy Sony Products. We buy the product like TV to enjoy and get help and support after sale not to waste our time and energy after spending extra money for Sony products

This complain should be attended.

Thanks with anticipation

Nalina Kumar
[protected]

I had purchased theBRAVIA LCD on 01/11/13. The LCD had some mechanical fault which is told by your service engineer .he told me lCD's panel fault. now product is warranty period & service centere have no panel in this time. SO my house black out of sony LCD.MY two child is worried because school holiday and TV is black. I request to you LCD panel chnaged immediate OR another LCD provied that time.

I AM NOT SATISFIED YOUR DEALER ASHOKA ELECTRONIC.BECAUSE I INFORMED OUR PROBLEM ON
25 SEP. BUT SERVICE ENGINEER CAME MY HOUSE 27 SEP.AGAINST MY ONLINE COMPLANT SERVICE ID 21142193. I AM SUFFERING LAST 4 DAYS TILL NOW.


SURESH PANDEY
BAREILLY -243001
UTTER PREDESH
MODEL NO, 32R422

I had purchased the BRAVIA LCD on 01/11/13. The LCD had some mechanical fault which is told by your service engineer .He told me LCD panel fault. Now product is warranty period & service center have no panel in this time. SO my house black out of Sony LCD. MY two child is worried because school holiday and TV is black. I request to you LCD panel changed immediate OR another LCD provied that time.

I AM NOT SATISFIED YOUR DEALER ASHOKA ELECTRONIC.BECAUSE I INFORMED OUR PROBLEM ON
25 SEP. BUT SERVICE ENGINEER CAME MY HOUSE 27 SEP.AGAINST MY ONLINE COMPLANT SERVICE ID 21142193. I AM SUFFERING LAST 4 DAYS TILL NOW.


SURESH PANDEY
BAREILLY -243001
UTTER PREDESH
MODEL NO, 32R422
[protected]

Dear Sony

AAp ne keha the ke Our Service executive from our Authorized Service Center – M/s Digital Informatics Pvt Ltd. would be in touch with you for the same. BUT after 20 hour kise service engineer ne humse samperk nehi kiya hai. Aap ke after sales service etne BAD hai maloom hota to main SONY KA PRODUCT NEHI LETA. COMPANY PRODUCT BEST tabhe hota hai jab uske AFTER SALES SERVICE BEST HO.BUT SONY ke saath Aise nehi hai. Aapne bhe CUSTMER ke PROBLEM PER DHAYAN NEHI DIYA HAI AUR SERVICE CENTER PER RESPONSBILITY FIX ker DE hai.

SONY BRAVIA 32R622 MODEL LCD KA PANEL 11 MONTHS MAIN HE CLOSE HO GAYA HAI. COMPANY TEMPRORY LCD NEHI DE PAA REHE HAI AUR NA HE PANEL BADAL PA REHE HAI. THRUSDAY SE LCD BLACK HAI. SUNDAY KO 4 DAYS HO GAYE HAIN.

Customer Relation officer - North KE BAAT KA BHE KOI MATLAB NEHI DEKH REHA HAI.


SURESH PANDEY
BAREILLY UP
[protected]

Dear Sony

AAp ne keha the ke Our Service executive from our Authorized Service Center – M/s Digital Informatics Pvt Ltd. would be in touch with you for the same. BUT after 20 hour kise service engineer ne humse samperk nehi kiya hai. Aap ke after sales service etne BAD hai maloom hota to main SONY KA PRODUCT NEHI LETA. COMPANY PRODUCT BEST tabhe hota hai jab uske AFTER SALES SERVICE BEST HO.BUT SONY ke saath Aise nehi hai. Aapne bhe CUSTMER ke PROBLEM PER DHAYAN NEHI DIYA HAI AUR SERVICE CENTER PER RESPONSBILITY FIX ker DE hai.

SONY BRAVIA 32R622 MODEL LCD KA PANEL 11 MONTHS MAIN HE CLOSE HO GAYA HAI. COMPANY TEMPRORY LCD NEHI DE PAA REHE HAI AUR NA HE PANEL BADAL PA REHE HAI. THRUSDAY SE LCD BLACK HAI. SUNDAY KO 4 DAYS HO GAYE HAIN.

Customer Relation officer - North KE BAAT KA BHE KOI MATLAB NEHI DEKH REHA HAI.


SURESH PANDEY
BAREILLY UP
[protected]

Dear Sony

AAp ne keha the ke Our Service executive from our Authorized Service Center – M/s Digital Informatics Pvt Ltd. would be in touch with you for the same. BUT after 20 hour kise service engineer ne humse samperk nehi kiya hai. Aap ke after sales service etne BAD hai maloom hota to main SONY KA PRODUCT NEHI LETA. COMPANY PRODUCT BEST tabhe hota hai jab uske AFTER SALES SERVICE BEST HO.BUT SONY ke saath Aise nehi hai. Aapne bhe CUSTMER ke PROBLEM PER DHAYAN NEHI DIYA HAI AUR SERVICE CENTER PER RESPONSBILITY FIX ker DE hai.

SONY BRAVIA 32R622 MODEL LCD KA PANEL 11 MONTHS MAIN HE CLOSE HO GAYA HAI. COMPANY TEMPRORY LCD NEHI DE PAA REHE HAI AUR NA HE PANEL BADAL PA REHE HAI. THRUSDAY SE LCD BLACK HAI. SUNDAY KO 4 DAYS HO GAYE HAIN.

Customer Relation officer - North KE BAAT KA BHE KOI MATLAB NEHI DEKH REHA HAI.


SURESH PANDEY
BAREILLY UP
[protected]

Dear Sony

AAp ne keha the ke Our Service executive from our Authorized Service Center – M/s Digital Informatics Pvt Ltd. would be in touch with you for the same. BUT after 20 hour kise service engineer ne humse samperk nehi kiya hai. Aap ke after sales service etne BAD hai maloom hota to main SONY KA PRODUCT NEHI LETA. COMPANY PRODUCT BEST tabhe hota hai jab uske AFTER SALES SERVICE BEST HO.BUT SONY ke saath Aise nehi hai. Aapne bhe CUSTMER ke PROBLEM PER DHAYAN NEHI DIYA HAI AUR SERVICE CENTER PER RESPONSBILITY FIX ker DE hai.

SONY BRAVIA 32R622 MODEL LCD KA PANEL 11 MONTHS MAIN HE CLOSE HO GAYA HAI. COMPANY TEMPRORY LCD NEHI DE PAA REHE HAI AUR NA HE PANEL BADAL PA REHE HAI. THRUSDAY SE LCD BLACK HAI. SUNDAY KO 4 DAYS HO GAYE HAIN.

Customer Relation officer - North KE BAAT KA BHE KOI MATLAB NEHI DEKH REHA HAI.


SURESH PANDEY
BAREILLY UP
[protected]

AFTER 5 DAYS SONY BRAVIA LCD IS BLACK. THIS IS EXAMPLE OF SONY;s AFTER SALES SERVICE. SO THIS FASTIVE SEASION YOUR PLANING BUYING SONY LCD PL. CHANGE THE COMPANY. SONY PRODUCT IS NOT BEST. I AM SUFFERING LAST 5 DAYS. NO RESPONSE .


SURESH PANDEY BAREILLY

[protected]

AFTER 5 DAYS SONY BRAVIA LCD IS BLACK. THIS IS EXAMPLE OF SONY;s AFTER SALES SERVICE. SO THIS FASTIVE SEASION YOUR PLANING BUYING SONY LCD PL. CHANGE THE COMPANY. SONY PRODUCT IS NOT BEST. I AM SUFFERING LAST 5 DAYS. NO RESPONSE .


SURESH PANDEY BAREILLY

[protected]

AFTER 5 DAYS SONY BRAVIA LCD IS BLACK. THIS IS EXAMPLE OF SONY;s AFTER SALES SERVICE. SO THIS FASTIVE SEASION YOUR PLANING BUYING SONY LCD PL. CHANGE THE COMPANY. SONY PRODUCT IS NOT BEST. I AM SUFFERING LAST 5 DAYS. NO RESPONSE .


SURESH PANDEY BAREILLY

[protected]

Dear sir,

I had purchased sony bravia 24" led tv in june 2014. within few days of purchase there was panel crack on the tv.I had ragistred a complain with sony, the service engineer informed us that it was physical damage . Is there way that i can get a free service as i had complained when the tv is warranty period .

Model no - m/klv24p412b


service engineer is telling me its 9100 rs cost for repair . sir u tell me i had purchase tv in instalment then i could not afford it. He said me i[censored] want for any help or discount pls sent mail to sony care . sir pls help me


Thanks

[protected]

Name : K N PRAVIN KUMAR

Address : No : 4/1200, Perumal koil Street,
Ranganathapuram,
Medavakkam,
Chennai : 600100

Phone Model : S302

Make : Sony Ericsson

Last used No. : [protected]

E-Mail for communication : [protected]@yahoo.com

Missed date : 19/02/2010

IMEI No. : [protected]


Kindly trace and locate my above quoted handset...for which i shall be very grateful...as i am very much fond of sony ericsson make handset...
(K N PRAVIN KUMAR)

Sony Ericson k810i — Improper response and service of sony ericsson service centre

Sir,
I have given my sony ericson K810i cell phone(model no.[protected]) for repair of my camera switch on 09/07/08 at"Tanuja Telecom, Shop No.2, Vishwakarma Bldg.no.5, Ambadi Road, Vasai Road(west), pin-401202" Which is official sony ericson service centre.
My cell is in warranty period.As today my phone is not yet repaired and no proper information in given to me when my phone will be delivered .I have been repeatedly visiting and calling the service centre but they are trying to avoid me
and are unable to give me proper answer when my cell will be repaired.I had even complained in their customer care twice but there was no proper response. I don't see any reason for the delay as mentioned in their
job sheet(i.e delay due to flood, storm, earthquake, emergency, war, civil war etc.)
I request u to kindly look into the matter and protect our rights as a consumer.

Sony Ericsson K810i — Service centre issue

I had purchased a cellphone of Sony Ericssion model no K810i from Planet M Store in Saket,New Delhi.As i had purchased this cell phone from Planet M they are giving me 1 year .additional waranty.But during very First year the camera of the cell stops working .i had given it in SonyService centre and they returned back after 15 days but after two days problem started once again so i had given it in PlanetM saket.Since 18 June 2009 but till date i have not received the phone the phone.Every time they are making false promise still i have received email from sony to replace the cell but all vain.

Sony Ericsson K810i — No service parts available

I have purchased K810i Sony Ericsson Mobile a months back. earlier also I'm have proble with service cernter at Borivali Mumbai. Till recently I some problem ocuurs with button. i was told to replace the key pad and buttons. Since for month I'm waiting for the parts to come. Also service center is having only lanline connection that too busywhen we required support. Also earlier during replacement they have provided me older chager instead odf new model.

Sony Ericsson- Mobile Phone — No / Improper Response from Cusrtomer care / Service centre

I have given my mobile for repair on 19th Feb'11 which is under warranty and the service center told the motherboard needs to be replaced. But till now i haven't got my mobile back and the service centre representative told the motherboard needs to be provided by Sony and they are delaying. I raised complaint through help desk but in vain. Everytime i call they say it is in "Repair department" and even they don't know the exact status. They simply respond you will let you know the status 1 week and there are several weeks gone with same responses and they don't even aware of SLA's for the issues. I need to spend money speaking to the helpdesk and getting the update!!!!!!!!!!! This is how they treat the customer...What a service..... I am really pissed-off and i never going to purchase any Sony products henceforth. This has really impacted Business As usual activities, as i need to keep following up with these guys and need to spend considerable amount of time reaching out to this people.

Can anyone provide me the details on filing a complaint in the consumer court regarding this