Sony India Complaints & Reviews

I have purchased this mobile 1 day back and now it's camera not working .I have given it for repair at Sony authorised service center. i'm going 4pm in frieday[protected]. Service center people are saying that you came monday satrday and sunday our shope is closed. i purcased soy ericsson w660i in las one ago (date[protected] and i faced camera problem next day (Date[protected]
My Phone is in Warranty period
This product is having lots of problem after one day.

do somthing plz

with regards
Harmeet Singh
ph +91-[protected]
ludhiana (india)

its very bad to say. i bought this product on 05.03.08. out going voice is not heard to recipient. my friend and my relative also face this problem who uses same sony ericsson.

Hello,
I am using W580i, which was bought in December'07 developed some problem sometime in July'08( well within the warranty period). I had submitted the phone to the Sony Ericsson service center( Ghatkopar(w) Shreyas) on 22th July. I was informed that there is a problem in main board so it will take about 12-15 days, however i got the phone back after 1 month on 20th Aug. Sadly when i rechecked and tried to switch the phone on, it refused to start. I went to same service center again on 26th Aug and inquired about the same.I was then informed that there is a problem with the LCD (display) and it would take a further 12-15 days. I tried to find out about why the issue was not resolved at that point but i failed to get an answer. So i had to submit the cell again. I called to service center after 15 days but they said there is a parts shortage in market for this model so it will take some time.I have called the Sony Ericsson customer care and emailed them about the same problem but i failed to get any further information other than being asked to wait. Again the delivery of the phone was decided 1month later, on 20th Sep. But now, the slider of phone was not opening properly.I was asked by the say Service centre to keep the phone and that they would talk to the company about a hinge assembly and get it arranged within 3-4 days. However the problems did not end there.When i switched the phone on it had developed a new problem.I found that it was showing no network coverage. It was not a Network issue at my place since i could get network on a different phone.I spoke to the same service center again and was asked to resubmit the phone.On the scheduled day of collection, 26th Sep, i was informed that there is again a problem in hinge assembly and main board. On further questioning them i did not get a straight answer. They told me that submit the phone once more. Now we will send this request on high priority and you will get your cell in 5 days but i am still awaiting for my cell.

Each time i try to talk to the Service centre, they direct me to the Customer care and the customer care send me back to the service centre.

The problem is not with my phone alone. Another friend with a w580i has faced the exact same problem and his phone had been into repairing for around 6 months.

I have been patient enough. I do not know what to do.When i asked if i could get a replacement, i was brushed off saying there is no such thing as a replacement as it could be done only after the first month of purchase.

I don't know how else to make my grievance known except to mail you as you would be my last hope.

Could you kindly look into the matter?
Below is the address and contact number of the Serviice centre furnished.

D.M.Telesystems,
Shop no. 8, Janavi Apartments, Opp. Shreyas cenima,
L.B.S. Marg,
Ghatkopar (west)
Mumbai - 400086.
Contact no:[protected]

Kindly keep me updated.

Thanks and regards,
Ajay Bandil.

This is for INDIAN IDOL- Auditions

The auditions are now aired on tv held in different cities Across india. If any candidate got rejected or voice of any candidate is not good, The judges simply humiliate them as seen on TV. They have no right to humiliate them, They can simply accept or reject the candidates. Its simple. why there is need for humiliate them, its only because of gaining the TRP and number of audiences. It should...

I called up to customer care for many time infact I sent the mail also to sony ercisson email id but I didnt got any responnse.Infact I had two complaint nos 72203048 & 72219991.

Please help me I am fed up with the services of Sony Ericsson.

I purchased a DSC P200 Digital Camera( Serial No 2655002) From UDAY SONY DIGITAL STORE( A Division of Karthik Business Machne), #35 MAHATMA GANDHI ROAD, BANGALORE on 06/03/2006. This Product has 3 year warranty on it.
On23rd August, I found that lens of the camera got stuck, set was not powering ON and I took it to the Sony service centre at INDIRANAGAR, Bangalore branch on 25th August 2008. They gave me the job card number ( Log Information[protected] and said that someone will call up at the number provided within 48 hours. They called up after 72 hours and said that it cannot be repaired as the MAIN BOARD is corroded and the replacement cost of this board is more than Rs.10000 approx.. Hence, it is not feasible to repair.
Hearing this, I asked them that the Set is still under warranty, they said that they will look into the matter. I spoke to Indiranagar service branch and dissatisfied with his answers, I came out. After talking to their Customer Care number several times, I got fed up as every time I had to explain all the executives about the problem and I wanted to have word with some Technical person or some body responsible in their organization. Finally, I got a call from their side and they still repeat the same word " Board is corroded" and they are saying that it doesn't come under warranty. I asked for the image of the corroded board so that I can proceed further, they were not having any reply. Still my faulty Digital Camera is with them.

Following are my concerns:
Since the Camera is held with them, they may do some nasty thing to prove that the Board is corroded. As I asked for the image and they haven't given me.
If the Set is under warranty, it is their responsibility to either repair / replace the Board.
As the replacement cost is high, they would be trying all the possibility to proof that the warranty is void.
In this regard, What is the genuinity of the service centre that they will not follow any sort of malpractice. Also I had heard that whenever the cost of replacement/repair goes high they try all the unethical means.
Also I have asked for the image of corroded board, which they are yet to provide.
How am I going to get the repair/replacement for my Camera?
Customer care doesn't provide me the information which I seek, they always try to put you on hold and later on say that they will arrange a callback, which was not done earlier.

Please takeup this matter, awaiting response.
Ashish

This is to inform u that I purchased a sony vaio laptop being model No.SONYVAIO VGN CR236/W serial No.SOI[protected] and also two years extended warranty from Computer World (Balaji Computers), Kolkata, 4, Ganesh Chandra Avenue, Ground floor, Kolkata-700013 on March 4, 2008. They are giving me assurance that they have sent all the documents alongwith the filled up forms to sonyindia but they did not receive the extended warranty from sonyindia till date. You are requested to inform me about the status of my application. My email address is [protected]@indiatimes.com
Thanking u.
Date: May 31, 2008 Yours truly
Sukanta Chakrabarty, Advocate
High Court at Calcutta, 4/3K/36 Ho Chi Min
Sarani, Sarsuna Housing Scheme, Phase-II,
Kollkata-700061, Mobile-[protected]

I bought sony ericsson k530i this march and the painting around the display screen is just ripping off like a nail polish within 6 months. and now the painting is almost gone and looks like a ugly, fake one. Is this the standard of sony ericsson India mobiles? or sony ericsson as a whole? my IEMI no. is[protected] which is still under warranty and 6mnths old. When I called customer care, they say the painting does not cover under warranty. Who can ask this...they simply say the paintings does not come under warranty.
name: karthik
ct. no [protected]
IEMI no.[protected]

Hi,
Sony Ericsson Service center (Salora International, HSR Layout, Bangalore) are worst service providers, They dont know in and out of the mobile and simply make you wait. They will take min 1 and half month to repair a mobile and you have visit their shop atleast 5-6 times and everytime u have to wait atleast 1 hour just to know that ur mobile is not repaired. If you loose your patience and talk bit loudly they will say that they are not afraid of anybody. They work like government ofiice employees. I dont still understand why Sony Ericsson pays for these guys and what would be the future of the company if it continues like that.

Dear Sir,

Pl.note that i am using the Sony Ericsson mobile model T650i which is under warranty, as i am facing a problem in my mobile, I have given my mobile for the repairing in authorized service centre of Sony Ericsson at M/s.Technic - Bodak dev (Phone No.[protected] on 09.09.2008 vide Service complain no.SE[protected].Their service centre has identified the problem of to replacing the Loud Speaker and Display.

After following up with their service centre, i have got the mobile number of Mr.Samsun who is taking care of required parts from Sony Ericsson at Ahmedabad.

On 13.09.2008 i was told by Mr. Samsun that the parts have been dispatched from chennai and the same is being confirm by Mr. Samsun ( Mobile No.[protected]) and Mr.Shelva ( Mobile no.[protected]).

On 16th Sep. i was told that parts was to dispatched from chennai will now be dispatched from mumbai and will be received on 18th Sept.08.

Also pl.note that I have logged in a complain to the customer service centre of Sony Ericsson vide the complain number SE-750/4233 dated 17.09.2008 and they have told me that they will come with the solution in 24 working hours i.e. 2 days from 17.09.2008 but sorry to say no reply from the company also.

On 19th September i have called up to Mr.Basav ( Mobile No.[protected]) and he assured me that the parts will be dispatched today from mumbai and i will get my mobile on 20th Sept. 2008.

Today i have called up to Mr.Basav and Mr.Samsun and they are again giving me the reply that since their mumbai office could not delivered the parts today, now i will get my mobile either on Monday or on Tuesday.

Sir, i am working in a sales oriented organization and because of non availability of mobile i am losing my daily business.

Also pl.note that as requested by their authorised service frenchisee Mr.Ketan he has given me the mobile back for temporary usiage purposes but still one spare parts of Display is not yet recived from their mumbai office which was courier on 19.09.2008.

This is really disgusting that for repairing the mobile, company is taking so much of time to arrange the spare parts.

Also pl.note that even if the mobile is under warranty period company employee is always extending the date on which the mobile to be received.

Sanjay Shah

Mobile No.[protected]

sir,
i have brough Sony ericsion W910i on 23 06 08 at Wave tel velachery, ch 31.

after three month i face problem with cell and approch the wavetell on manager Mr rajkumar on 14 09 08, he told that speaker need replcement it will take hardly one week time and taken cell for srvice and asked me to come and collect the cell next sunday (21 09 08 ).

when i contact him through phone on 21 09 08 he told me that my cell will be get ready by tommorow 22 09 08 .

on 22 09 08, i approach the Waveltel by 10:30 am, that time Mr Raj kumar told to come by Evening, when i approach him by 04:00 pm he agin asked me to come by 07:0o pm. ay 07:00 pm he told me due to non aviulabilty of spares we are not bale to repair my cell and asked me to come after one week.

i do know what to do, i ma totaly feedup with this Wave tel dealer.

pl help me and give me feed back my cell phone no [protected] & [protected]

Hi Sony ericsson Team,

I’m Hitesh Pande, a customer of your esteemed Phone Sony K850i which I bought from Lifestyle Hyderabad on Jan 26 2008(IMEI no: HPM-62) .I had a small problem with my hands free and since it is under warranty, I gave it your service centre at Secundrabad (Salora international Limited)on 5th Septemeber. They informed that it would take 7-8 working days and I was ok with it. When I went after 7 days, they told that there was not stock and I should came next Saturday.I was ok with it. However, when I went on 22nd Sept, I received the same reply that there was no stock. They asked me to call and check if there was stock available. This is the most disgusting customer service I have ever encountered in my life. How can some one be so insensitive in asking the customer to call and check for stock. When complained to Mr Venkat, (RM) for the centre, he was so curt and insolent towards me and took the complaint ID number and informed that he would call back in 1 hour, which he never called back( I had to call him up and he mentioned that he still have to find details).I still don’t understand how can you pay such a person to run a system. There is something wrong with the way system is running at that place. I don’t know if I’m the only person who is suffering; please fix your backyard, before you loose consumers for your product.

The following are the important points to ponder at:

 Why is there a ‘No stock’ problem arising?
 Who is responsible for this problem and what measures are being taken to make sure that customer is not inconvenienced?
 How is it impacting the revenue of the product and its brand value?
 What is the Centre head review on the action items for each individual and the time line? Is the review conducted at all or done monthly for the centre’s performance?
 Is there a back up which would ease out the problem?
 What reimbursement is being given to ensure you retain your customer?
 Do you have the problem in other customer service centre’s as well?
 How well are the executive in the centre groom/ Trained to handle the situation?
 Can the problem be fixed or given a temporary solution? what steps can be taken to ensure that this problem doesn’t arise at all?

Someone some where is not doing his job properly and if you can have an answer to the above questions, you will never facing any competition and keep the consumers happy.

I don’t want to aggravate and keep you occupied any further, however this is a real time scenario and some action is needed

‘Companies build their brand value not from idols they project, but from customers they keep’.

So long Sony Eriksson, you have a long way to go..

Regards

Hitesh Pande

I have changed my mobile sony phone w200i mother board atleast 7 times and 8 times speaker, but not working still working properly, i have requst to company to give me new piece, but no reply ang ignoring too..

as i have not yet received my mobile from service centre, as it is only 6month for purchasing the mobile..

as i have also rqusted company that if my phone will do after warranty, then it is gone for ever, but no reply from there site.

BHAVYA DOSHI

Sir/ Madam,
I have bought a new SE W660i mobile. and in 2 weeks i faced the typical SE mobile problem, the "Liquid damage problem". Fed up with the local service center at Vadapalani, Chennai in getting my old W810i serviced, i approached Salora, Nungambakkam, Chennai. They said they will service it out of warranty as it is a liquid problem and allotted the job no SES08CHE16966 on[protected]. They promised me to give back tthe mobuile on that tuesday. But after making lotta calls to them the whole week i got back my mobile on[protected] without being repaired. The reason they say is they dont have stocks. They dont have connector. I dunno if they are expecting me to buy the connector for them to get my mobile repaired. Their response was so irresponsible. Please take necessary actions to avoid such inconveniences to the customers. And when you give the franchise to a other private party please ensure that they are very responsible and wont spoil the Sony Ericsson name. IF possible please sort out the liquid occupancy problem in SE mobiles. Almost 90% of mobiles coming to service are in this problem only.

Hello,
I had given my Sony Ericsson W580i mobile for servicing on 5th August 2008 (Call ID:- MUA-SE-643111-CP) at Sony Ericsson's Authorised Service Centre-
ACCEL FRONTLINE LTD.
MUA Mumbai Andheri
2 & 3, Sagar Tech Plaza- (E), B Wing
Mumbai, Maharashtra
My Mobile is not repaired till date. Everytime they gives new excuses & when I asked for the confirm date to get my phone each time they gave date in the next week.
Also they never receive the phone calls and at 5.30pm sharp they closes the door. Since they do not pick up phones it becomes necessary to go there & check out the status, when i reach there i found the door closed. Almost all the customers are facing the same problem.

I HAVE A PHONE SONY K 750i IN 2007.
HOW TO RESTRICT ALL OUT GOING CALLS?
PLEASE TELL ME PASS WARD or ANY OTHER

R"PECTED sirs/m'am, I will wait for saturday. If you will not give any reply then i have to take some very serious steps aganist you and your company too. And by the way if you don't have stock, this is not my problem it's yours I HAVE DONE ALL REQUEST AGANIST YOU, BT NO REPLY FROM SAMSUNGJI ALSO, , so PLEZ HAVE A NEW MOBILE INSTRUMENT WITTIN SATURDAY..If no reply then i will case file on you and it have a very serious warrnig from me and my group too.. I hope you will give me positive reply aganist this serious problem, as i also don't like to waste my and your time. But if you not do anything about this SERIOUS problem then it is not better for you and me too. YOURS FAITHFULLY, BHAVYA DOSHI.

I am Mayur Muthe, using Sony Ericsson handset. On 6th march 08 I purchased K550i and using that regularly. On 11th of Aug 08 I faced one problem in that handset (K550i), was showing insert sim continuously so I took it to one dealer as your service stations timing are not comfortable (Sat- Sun Off, Other days- 10am to 6.0pm.) any professional or person doing private service can not reach your service station Unless otherwise he would have taken leave for such reasons.

Dealer helped me in this regard and submitted that handset to service station on 12th Aug 08 and communicated Job Sheet no to me. After 5 to 6 days I followed up with your service station (Salora International- Bibvewadi, And Tilak road branch). As a good support executive she told me that I will get handset after 2 to 3 WORKING DAYS and confirmed that Handset is suffering from Hardware problem and hardware will reach Pune within next 2 days. So after 15 days also I have not received any feedback or any communication from your service station. After every two days, only I am calling and getting fake or inconvincible reasons from so called your service station. I contacted Pune manager of Salora International (Mr. Raju- [protected]) but gentleman requested me to wait for 2 – 3 hrs. And assured that he will call me after investigation of the matter. But as he was very busy so next day I called him as he failed to communicate with me. Nothing helped me out.
So I searched online for help. I contacted your customer service on 3rd of Sept08. & logged complaint with no SE 7732493. The executive asked me to wait for 48 working hrs and assured me that he will get back to me within that time. But he also failed to fulfill commitment. So again I contacted after 3 days. Repeatedly with same story I am suffering. Once again I called & Mr. Muneed attained me on your helpline. And registered new complaint with SE 4318662. He also assured me that he will let me know about the handset within 24 hrs. Now as per Sony ericssons strategy at that time also I have not received any call from him. So after a day I called up and Mr. Vivek attained me and he also committed same thing. But no help I received from helpline.

May I get help from you.

respected sir,
i Mr.jayraj A Dulange having Sony Erison Model No.s500i had given my handset for repair defect in handset on 19/8/2008, but till date i am not given prorer answer as to what is the problem .i am repeatedly making calls daily, i am only told yet the handset is not done proper.
its my earnest request pls solve my problem or else i have to take legal action against the same

token no-24 dated 19/8/2008
Imei For the Same- [protected] @ Atul Electronics Solapur, Maharashtra
contact no[protected]/[protected]/[protected]

pls revart the same, if complaint has to be registred else were.
regards
jayraj dulange
+91 [protected]/[protected]
mail id- [protected]@yahoo.co.in

THIS IS NOT A COMPLAINT.THIS IS ONLY TO REQUEST YOU THAT I HAVE A SONY HANDYCAM (MODEL NO. DCR HC-42E) FROM MARCH 2005.BUT UNFORTUNATELY, THE LCD GOT DAMAGED WHICH I HAVE GIVEN TO A SONY SERVICE CENTRE, (AT 32 HAZRA ROAD, KOLKATA700029) FOR REPAIRS.SINCE THE GUARANTEE PERIOD WAS FOR THREE YEARS AND I HAVE NOT TAKEN THE FACILITY IN THAT TIME, SO I WANT TO KNOW WHETHER I CAN OPT FOR THE GUARANTEE FACILITY NOW.THEREBY I REQUEST YOU TO WAVE THE SERVICE CHARGES OF THE CURRENT REPAIRS. PLEASE FURNISH ME THE NECESSARY INFORMATION .