[Resolved]  Sony — Extended warranty

SONY VAIO VGN-CR34GN/B — SONY

I BOUGHT A SONY VIAO LAPTOP VGN-CR34GN/B, AFTER 5 TO 6 MONTHS THE LAPTOP STARTED GIVING SOME MINOR PROBLEM FOR WHICH I HAD TAKEN IT TO THE TRIVANDRUM SONY AUTHORISED SERVICE CENTRE.THE CENTRE AT FIRST REFUSES TO ACCEPT IT SAYING THEY DONT HAVE TECHNICIAN AND HE IS OUT ON SOME TRAINING, AFTER MUCH CHASING AROUND FOR ABOUT 4 TO 5 DAYS, THEY RECIEVE THE COMPUTER AND DO NOTHING WITH IT.WHEN ENQUIRED ABOUT THE COMPUTER I DONT GET A SATISFACTORY REPLY, THE SERVICE PROVIDER IS REALLY REALLY BAD AND THE MANAGEMENT NEEDS TO DO SOMETHING TO IMPROVE THIS IF SONY WANTS TO MAIMTAIN ITS IMAGE AND QUALITY.

sony world — not extended my warranty period

hi i am kunal,
i purchased a sony laptop from sahni agencies vasant vihar on 23.10.2006.
i got the warranty extended for 2yrs on 18/10/07. i paid a cheque of Rs 5000/- in the of Sahni agencies and i was given customer copy.i was told that il get the warranty papers at my residence. in between i gav them many reminders but they said that the customer copy of the extended warranty form will do as your warranty papers. in between my laptop got a problem i gave it to the service centre but they dint accept my customer copy and repaired it out of warranty. meanwhile i talked to the owner Mr. Parminder([protected]) and he assured that he will get repaired. Firstly i dont trust him at all and he might get it repaired from outside and secondly he deposited the cheque in his own account thats way i am not geting my warranty papers, cause i called at customer care and they said we havent received any request from my side regarding the extending the warranty of the laptop.
this is sumthing really shocking. i want my warranty papers from sahni agencies i have paid them the money. please help

my vaio laptop warranty was expires on 14 june 2009 but my laptop bill is dated is 24 july 2008 so sony co is not allowing me to extend my warranty becoz from 12 june to 17 june i was outside from my city.
when i came back i start my laptop that showed me some error in that. so i ran to sony service centre. and they told me that ur warranty is expired. so if any problem come we r not responsible for that.
if the bill is dated 24 july 2008 they have to extend my warranty.
so is their any help for me.

This is to inform u that I purchased a sony vaio laptop being model No.SONYVAIO VGN CR32G/B and also two years extended warranty from Ezone (Bangalore), India, I have purchased one year before. I have problem in sound device, where service centre is unable to rectify. Please provide the details about how I can resolve the problem. Right now I am in Newyork, US. The sound device is working with AV mode, but in normal windows operation, media player or skype are not working. but sound device shows working, in properties.
Please provide the online solution at the ealiest
Thanking u.
Date: Sep 18, 2009
Yours truly
Niranjan Shintre
Pittsburgh US
niranjan.[protected]@ansaldo-sts.co.in

Please contact Sony HQ in New Delhi and give them a formal complaint asking them to get your money refunded with interest and also cancel the licence of the Agency, for misleasding the clients.
This you can do legally.
You may also send them a legal notice for the same and if they dont reply you may also file a claim in the consumer forum at Qutab.
Contact a good Advocate for more insight.

I have heard many similar cases and the Sony World at Vasant Vihar is a B**ch.

my laptop of sony vaio model no vgn-cr34gn/b is responding on cd/rom
but not reading dvd.

I have a strong feeling that their is some latent defect in DVD DRIVE of particular SONY VAIO models. SONY should recall such laptops and replace/repair them free of cost. On contrary to which SONY is not responding to geniune Warranty Claim made for my DVD DRIVE and trying to find some unreasonable excuse of not replacing/repairing the defective part.
Regards,
Chetan

Dear, All World customer, and Plan to buy SONY BRAND LAPTOP,



I Dhananjay kumar from Indian Oil, Panipat Refinery bought a VAIO laptop from Shree Geeta Electronics, GT road Panipat on 01/01/2011.The model number VPC EB36FG/B with Serial No 7005352 and bill no 2208.

While playing the laptop the sound got few problems and the intensity of the sound was very less compared to other laptop of the same brand. The same was brought to notice of the authorized customer care of Panipat and on there part they did replaced the speaker to check whether there was any problem with the speaker but found that there was no change in the quality or intensity of the sound.

Went to the Dealer from where I bought the said laptop just to confirm whether the problem lies with other laptop also but he refused to gave a demo with other model of the VAIO and responded in a very harsh and non-customer friendly way. Its not that i was not hurt but this will bring a bad name to the Sony the brand as such with dealer like those.

I am really fed up with the Laptop and need to either change it with other laptop model of Sony only. I am avid user of Sony and I have full trust on Sony the brand and mall my appliances at home are from this brand only, so don’t let my trust and faith on the brand Sony diminish, no SERVICE AND CUSTOMER FRINDLY.

Kindly do the needful in the matter

Any help and support will be well appreciated



Regards

Dhananjay Kumar
@[protected]@yahoo.in

I do have the same problem with SONY CR - VGN-CR34GN/B - The sound doesn't work properly and the CD drive doesn't work rightly now. It worked fine for 2 to 3 months from the date of purchase. Sony hasn't offered the upgrade from Vista Business to Windows 7 Ultimate.

The response from SONY SERVICE is the worst in the country - impolite and highly irresponsible during warranty and out of warranty too - for the price we pay to buy this branded product!

My suggestion to everyone is - don't buy SONY laptops - NO SERVICE SUPPORT.

Aldrin Roy
[protected]@gmail.com

i brought lapi model-vpcea22en in july 2010
and today my lapi have alot of prblm such as
keyboad is not working, lcd with lineing,
slow working...
no extended warranty
today i have no faith on sony
so i want to perchage hp laptop
i never buy sonyyyyy
do u?


jay prakash
jayprakash.[protected]@gmail.com
mob-[protected]

this is regarding my laptop which i bought some 2 yrs bak..the hard disk has got a problem.n they r charging me rs12000/- i had bought the laptop for 42500/-.is it worth spending again.highly disappointed with all sony products.faced a problem with my tv, cyber shot and now the laptop...please dont buy sony, not reccomendable
and do lemme kno i[censored] plan to repair @ a lower rate
thank you

rashi benani
[protected]@gmail.com

I bought a sony vaio laptop with serial number[protected]..It is an E-series laptop. The performance by this laptop is very bad. It gets hanged almost all the times. The copy, cut or paste procedure is also very slow. Many software that run on other laptops of Operating System Windows 7 does not run on my laptop. I have my project period running and unable to work. What am I supposed to do??

i have facing lots of problem with my sony vaio model no. VGN CS24 GH, in this model, from last three year, most of the parts have been changed still in progress (do you made product to work only for warranty period :P ).


i know u dont rectify this problem.



if any case?????


amit kumar
mehta.[protected]@gmail.com

the mouse sensor, of my laptop is not working since last one month, can i know whether it would get replaced under warranty, the serial no of my laptop is [protected]...

kindly contact me at [protected]@gmail.com

regards

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