Sony India Complaints & Reviews

Name : Umesh

IMEI No : [protected]

Model : Sony Ericssion – K790I (Black)

Date of Lost :[protected] in between 6.00 to 8.00 am…

Last Contact No Used: [protected]

Now Contact No : [protected]

Address : 13/1, 13th cross, opp.keshava theater, b.k nagar, yeshwanthpur, banglore.

sir/madam plz find my mobile….. i’m very much worried about it

sonyericsson — 45 days of handover of my mobile to service centre, i have not got back my phone

Dear Sir/Madam,

Below mail has been sent to questions.[protected]@support.sonyericsson.com as per customer service told me over phone, but till date i have not received any revert or my mobile from the company

I have bought W380I Sony ericsson model on 23.10.2008 and from day one i have network problem, but i thought the problem with my service provider as i am using an brand new international brand and later found the problem is with my mobile phone.

I went to Sony ericsson showroom and informed about the problem, they have given the Salora address and informed for any service issue i need to get in touch with this vendor, there the problem starts.

Salora is not only doing service for Sony Ericsson they have tie up with other leading brands and Sony Eric customer who is walk in to the showroom needs to wait for more than 3 hours to give a complaint and the service person will on the problem and if problem is major and need more time they will take a complaint and give the service challan. After going to the centre couple of times, finally on 08.01.2009 i managed to find time and gave my mobile for servicing.Complaint id: SES09CHE10109, & Service lodged date: 08.01.09

I have been informed to call Salora after couple of days to collect the mobile, but when i called up they informed that they have send my phone to HQ for changing the mother board and informed it will take 20 days to handover the phone to me.

I called up Salora in between but they said that it will take 20 days, so i have waited till 28th Jan and when i called up they have informed that it will take couple more days. I got frustrated and asked to transfer the call to their mananger, but they have refused to transfer the call. I am really disappointed with the service from the international brand. I never expected this from Sony Ericsson.

Then I decided to call up Sony Eric customer service, agian they have given their complaint no: SE[protected]complaint date: 04-2-09)and asked me to give 2 working days for them to act on the complaint. When i called up Salora on 07.02.09 no body has picked up the phone. when i called Sony Eric customer service on 07.02.09 i got a reply from one of the representative that it will take couple more days. when i asked to transfer the call to his supervisor with lots of hesitation (after informing him that i will log a case) it has been transferred to his supervisor Mr. Jithender.

Mr. Jitherder has asked appology for the delay and said the model no has been wrongly informed by Salora that is the reason for the delay. And when i asked Mr. Jithender to give me a explanation over mail for filing a case in consumer court he has refused to send a mail and he has asked me to send a mail to the above mentioned mail id and refused to transfer the call to his mananger.

I am really disappointed with the service from the international brand. I never expected this from Sony Ericsson. Below are my questions which says the level of frustation i had after buying Sony Ericsson

1) I never thought that an international brand will have such major defect in their product - Is there any check happening on the product which has been released to the customer

2) Never imagined that the service center of an international brand will go for an tie-up with a vendor who is having tie-up with some other service provider of the same industry and takes more than 3 hours to log a complaint for servicing.

3) No follow up has been done by the vendor or Sony Eric (this is the worrying part, as an brand i thought they will be calling up the customer, give me an update and hand over my mobile on time)

4) in case of long delay (i expect a temporary mobile to be given till service is happening for the fault). Even a local brand is providing a stand alone mobile till service is rendered to the mobile bought. but this doesnt happened after buying a international brand i am roaming without phone for more than a month (its really make me frustrate and it is making my day-to-day life very diffcult).- now i am having my wife's phone to run by day to daylife.

I want a compenstation for all the mistakes made at Sony Eric & Salora International and i want a call back from the concerned team and hand over my mobile with all faults rectified on agreed time. i also want a written explanation for the delayed happened.

Thanks!!!

Regards
Shanmugaraj.R


Reply Forward


Shanmugaraj R to x1support.in
show details Feb 7 Reply



Hi,

Please forward the mail to the concerned team.

regards
Shanmugaraj.R
- Show quoted text -

[protected] Forwarded message[protected]
From: Shanmugaraj R <shanmugaraj.[protected]@gmail.com>
Date: Feb 7, 2009 12:21 PM
Subject: Complaint
To: questions.[protected]@support.sonyericsson.com


Dear Sir/Madam,

I have bought W380I Sony ericsson model on 23.10.2008 and from day one i have network problem, but i thought the problem with my service provider as i am using an brand new international brand and later found the problem is with my mobile phone.

I went to Sony ericsson showroom and informed about the problem, they have given the Salora address and informed for any service issue i need to get in touch with this vendor, there the problem starts.

Salora is not only doing service for Sony Ericsson they have tie up with other leading brands and Sony Eric customer who is walk in to the showroom needs to wait for more than 3 hours to give a complaint and the service person will on the problem and if problem is major and need more time they will take a complaint and give the service challan. After going to the centre couple of times, finally on 08.01.2009 i managed to find time and gave my mobile for servicing.Complaint id: SES09CHE10109, & Service lodged date: 08.01.09

I have been informed to call Salora after couple of days to collect the mobile, but when i called up they informed that they have send my phone to HQ for changing the mother board and informed it will take 20 days to handover the phone to me.

I called up Salora in between but they said that it will take 20 days, so i have waited till 28th Jan and when i called up they have informed that it will take couple more days. I got frustrated and asked to transfer the call to their mananger, but they have refused to transfer the call. I am really disappointed with the service from the international brand. I never expected this from Sony Ericsson.

Then I decided to call up Sony Eric customer service, agian they have given their complaint no: SE[protected]complaint date: 04-2-09)and asked me to give 2 working days for them to act on the complaint. When i called up Salora on 07.02.09 no body has picked up the phone. when i called Sony Eric customer service on 07.02.09 i got a reply from one of the representative that it will take couple more days. when i asked to transfer the call to his supervisor with lots of hesitation (after informing him that i will log a case) it has been transferred to his supervisor Mr. Jithender.

Mr. Jitherder has asked appology for the delay and said the model no has been wrongly informed by Salora that is the reason for the delay. And when i asked Mr. Jithender to give me a explanation over mail for filing a case in consumer court he has refused to send a mail and he has asked me to send a mail to the above mentioned mail id and refused to transfer the call to his mananger.

I am really disappointed with the service from the international brand. I never expected this from Sony Ericsson. Below are my questions which says the level of frustation i had after buying Sony Ericsson

1) I never thought that an international brand will have such major defect in their product - Is there any check happening on the product which has been released to the customer

2) Never imagined that the service center of an international brand will go for an tie-up with a vendor who is having tie-up with some other service provider of the same industry and takes more than 3 hours to log a complaint for servicing.

3) No follow up has been done by the vendor or Sony Eric (this is the worrying part, as an brand i thought they will be calling up the customer, give me an update and hand over my mobile on time)

4) in case of long delay (i expect a temporary mobile to be given till service is happening for the fault). Even a local brand is providing a stand alone mobile till service is rendered to the mobile bought. but this doesnt happened after buying a international brand i am roaming without phone for more than a month (its really make me frustrate and it is making my day-to-day life very diffcult).- now i am having my wife's phone to run by day to daylife.

I want a compenstation for all the mistakes made at Sony Eric & Salora International and i want a call back from the concerned team and hand over my mobile with all faults rectified on agreed time. i also want a written explanation for the delayed happened.

Thanks!!!

Regards
Shanmugaraj.R


Reply Forward


Your message has been sent.


Shanmugaraj R to questions.in
show details 5:29 PM (7 minutes ago) Reply


Hi,

Is there any responsible customer service personnel who can respond to my complaint. till date i have not received any reply to my mail and have not got back my mobile.

I afraid will i be getting back my phone.

please revert.

regards
Shanmugaraj.r


[protected] Forwarded message[protected]
From: Shanmugaraj R <shanmugaraj.[protected]@gmail.com>

Date: Sat, Feb 7, 2009 at 12:21 PM
Subject: Complaint
To: questions.[protected]@support.sonyericsson.com



- Show quoted text -
Dear Sir/Madam,

I have bought W380I Sony ericsson model on 23.10.2008 and from day one i have network problem, but i thought the problem with my service provider as i am using an brand new international brand and later found the problem is with my mobile phone.

I went to Sony ericsson showroom and informed about the problem, they have given the Salora address and informed for any service issue i need to get in touch with this vendor, there the problem starts.

Salora is not only doing service for Sony Ericsson they have tie up with other leading brands and Sony Eric customer who is walk in to the showroom needs to wait for more than 3 hours to give a complaint and the service person will on the problem and if problem is major and need more time they will take a complaint and give the service challan. After going to the centre couple of times, finally on 08.01.2009 i managed to find time and gave my mobile for servicing.Complaint id: SES09CHE10109, & Service lodged date: 08.01.09

I have been informed to call Salora after couple of days to collect the mobile, but when i called up they informed that they have send my phone to HQ for changing the mother board and informed it will take 20 days to handover the phone to me.

I called up Salora in between but they said that it will take 20 days, so i have waited till 28th Jan and when i called up they have informed that it will take couple more days. I got frustrated and asked to transfer the call to their mananger, but they have refused to transfer the call. I am really disappointed with the service from the international brand. I never expected this from Sony Ericsson.

Then I decided to call up Sony Eric customer service, agian they have given their complaint no: SE[protected]complaint date: 04-2-09)and asked me to give 2 working days for them to act on the complaint. When i called up Salora on 07.02.09 no body has picked up the phone. when i called Sony Eric customer service on 07.02.09 i got a reply from one of the representative that it will take couple more days. when i asked to transfer the call to his supervisor with lots of hesitation (after informing him that i will log a case) it has been transferred to his supervisor Mr. Jithender.

Mr. Jitherder has asked appology for the delay and said the model no has been wrongly informed by Salora that is the reason for the delay. And when i asked Mr. Jithender to give me a explanation over mail for filing a case in consumer court he has refused to send a mail and he has asked me to send a mail to the above mentioned mail id and refused to transfer the call to his mananger.

I am really disappointed with the service from the international brand. I never expected this from Sony Ericsson. Below are my questions which says the level of frustation i had after buying Sony Ericsson

1) I never thought that an international brand will have such major defect in their product - Is there any check happening on the product which has been released to the customer

2) Never imagined that the service center of an international brand will go for an tie-up with a vendor who is having tie-up with some other service provider of the same industry and takes more than 3 hours to log a complaint for servicing.

3) No follow up has been done by the vendor or Sony Eric (this is the worrying part, as an brand i thought they will be calling up the customer, give me an update and hand over my mobile on time)

4) in case of long delay (i expect a temporary mobile to be given till service is happening for the fault). Even a local brand is providing a stand alone mobile till service is rendered to the mobile bought. but this doesnt happened after buying a international brand i am roaming without phone for more than a month (its really make me frustrate and it is making my day-to-day life very diffcult).- now i am having my wife's phone to run by day to daylife.

I want a compenstation for all the mistakes made at Sony Eric & Salora International and i want a call back from the concerned team and hand over my mobile with all faults rectified on agreed time. i also want a written explanation for the delayed happened.

Thanks!!!

Regards
Shanmugaraj.R

Everywhere same problem

Every one is complaining the same

dear sir, i would like to get into your notice that the service provided by the sony ericsson service center are really disappointing the customers with their responce, i have hand over my sony errison mobile in authorized service center(Siri Communications, Khairthabad, Hyderabad) of sony errison model no.w580i the complain no :286 as the mobile had display problem but when i had approach them to collect my mobile not even they have repaired the problem but also they have broken the mobile panel and removed the keypad which is not conjoined well and are trying to give irrelevent reply when asked about it. later thought they have accepted their mistake and took back the mobile to fix it but still they keep on giving me date upon date to collect the mobile.when i have approched them on certain date which is provieded by them to collect mobile they made me to wait for 3 hours and still there haven't hand overed my mobile yet.

so what exactly do u want me to do???? i hope the required action will be taken as early as possible so that none of the other customers will face such problems.will be hopeing for some respond from you sir.

Sushma..

Same problem everywhere

Another center is at YMCA Complex secunderead with the name ACCEL Frontline

Al least the people at siri are giving reply and picking phone

Mr Kalidas and other persons at Accel Hyderabad are not picking phone also they are not able to search mobile where they had kept it

Sony Ericssion is so reputed but I think they had tie up with fraud people atleast in Hyderabad

hi all,
i like all SE sets, i had a k750i which ran without problem until it fell and broke. i got a w830i which had prob within 6 months. Two keys were not working. when i went to a service center in Banjara Hills, Hyderabad, he denied the warranty saying that this piece is not in production and hence no warranty applicable on it. Then i asked him to check, hoping tat this might be a, minor problem. He asked for2 days to check and when i went after 2 days he said there has to be change in inj/ main flux which might cost 1200/- and it might take 1 week to get that component. Since i cannot afford that much time i came. in the shop i asked abt the scratch they made he is coolly saying when they tried to open it might have come. i could not fight as he dismissed easily.

Hope Sony Ericsson would get this message and provide service offerings to proper shops. there is a disappointing customer service at the Service center at Banjara Hill, Hyderabad

I to face the same problem
best dnt buy the Sonyericsson pieces
i hate, , , , , , , , , , , , , ,
we cant send the messages at time to many friends, , , ,
it useless...
i kindly request the buyers to not buy this company, , , , , , , ,
they are cheaters...

yes above problems are correct. recently(10 days back) i bought sony ericsson w395 model. this model is not good because it is low processing and also the phone will restart again and again when i tried play the songs from filemanager or from walkmann...

finally i suggest to all my dear ones is that don't buy any sony ericsson model... plz pass this information through your known other blogs or through any media. and save them by not buying sony ericsson model mobiles.

I too had the same issue with the service center in Kukatpally. I gave the mobile to the service center as it was charging. The Service Center people said that there is connector problem is there. For that he is charging 450 /-. But after getting repaired about the issue, all the keys are not working. When i asked about what had happend for not working of the keys, he said the keypad connector is gone and a new one is to be replaced. For that around[protected] and a week is required. Sony is a good company but the service centers are worst. Sony should look into this for providing service.

I am using sony ericsson C510 cell fone bought on oct 2009 IMEI:[protected] .my cell phone panel is broken and i am not able to find the alternate in the service centers in my local service centres(Nellore) Andhra Pradesh
so i am not satisfied much with your services i am trying for past 1month, so i hope you will respond me very soon and waiting for your reply i need all the details about pannel cost and time of delivery.

For the love of god the Sony Ericsson service centre in KUKATPALLY is a total crap. Do not even think of venturing into the outlet i[censored] r out of the warranty period. This is the thing happened 2 me jus a week back.
my w380i has some problem connecting to the charger as well as the headset. I jus went in & handed it over to the guy and the a$$hole jus flipped it back n forth & observed it keenly as if he had some [censored]in' X-ray goggles embedded in his eyes and declared that it wud be 1200 bucks jus to make it reconnect with the charger and unsure if the headset will ever connect again.. I was like WTF?!!@ Do i luk like a schmuck who wud pay watever he qoutes..!!
I handed it over at the Ericsson service centre in Ameerpet. They were really generous. They do on-the-spot analysis & said its jus a faulty connector problem and qouted the estimation of 275/-. I was handed over the mobile the next day and everything is well and good, ...!!

Dear Friends,

Pl. don't buy Sony ericsson mobile because i am having very bad experince with w910i model. All models are made in chaina. There is no quality in the cells. I am very badly hitted by this mobile. with in one year i got 5-6 times repair eventhough it was not working properly. Servicing centers also not doing well. iam have very bad experience with Khairatabad siri servicing center.That fellow kept my mobile for 1 month for repair and they are telling that they are not getting getting spares.

pl. don't buy sony ericsson mobiles

ramesh

I would like to get into your notice that the service provided by the sony ericsson service center are really disappointing the customers with their responce, i have hand over my sony errison mobile in authorized service center(Siri Communications, Khairthabad, Hyderabad) of sony errison model no.w395 the complain no :4294 as the mobile had water damage problem, they promised to give it back in week days and its almost 45 days and there is no news of getting the mobile back yet, when i follow up they still say that the part is not yet available.

I assume that this is the delay from the Sony Ercison side, i have used many other mobiles like nokia and the service is excellent.

so what exactly do u want me to do???? i hope the required action will be taken as early as possible so that none of the other customers will face such problems. Looking forward for your response on the same.

My suggestion, dear friends don't buy sony ericson mobiles where the service is really worst :(

Drupad

sevices

about my laptop

Sony Ericsson W580i — WONT SLIDE

i purchased a sony ericsson w580i in mid June/08 because it was very cute and i liked the detailing on the graphics. To get to the point it is only Novenmber 12/08 and already the phone has stopped sliding. I find this very irritating because i have taken very good care of the phone and even the manager at the place of my purchase Cingular wireless told me that it had no physical damage to it and to call it into warranty to receive another phone. After doing so I return to the place of purchase and are then told that it wont slide due to physical damage to the phone. I am clearly aggravated.i just thought that I would say that i wish i would have been warned about slider phones not sliding before i bought one.

Sony Ericsson W580i — EVERYTHING!!!

TO WHOMSOEVER IT IS CONCERNED,

AM SHASHANK FROM BANGALORE USING Sony ericsson W580I mobile FOR AROUND 11 MONTHS NOW.OFCORS DINT HAD ANY PROBLEM UNTILL NOW.
Now i have problem with headphone, speakers, keypad, everything. when i gave it to service centre which is authorized as my mobile carries warranty, the reason given to me was, ic problem, sometimes liquid problem and sometimes something else and god knows the exact problem.
anyways i said ok to pay 2000 bugs after weeks time i finally got a call from service centre saying the phone is ready. when i went i had to stand in a line of 20 numbers and yes if you believe there was no one in the dispatch area. people were standing desperately to have their mobiles. After 1 hour finally got some1 to attend and usual problem, they dont accept debit card.Fine. i accepted it and went to take my phone next day. this time there was no queue for my luck, but again no one to attend. finally after 15 minutes got some1 to attend.Now he says sit for sometime phone not ready. God, my phone was ready yesterday and again today its not ready?????

I was surprised. I explained him about previous day. then after 10 more minute he came back and gave me my cell. which was absolutely the same handset which i had given him without any changes, when i asked him. he said there is internal Ic problem. they have changed it ( that costs 2000 rupees????? god give me a break. the mobile itself is 9.5 to 10k now) .And the outlook was more diminished.By now i was shocked and was also irritated. so i asked him to revert the changes he made and i would take it back by evening.He said ok fine.

Moral: when service engineers themselves dont no what they are doing. its really hard to know the exact problem. Sony is no.1 in brand they lose their value because of these people out there. am planning to write to regional Head Sony corporation.

If anyone knows the email id or contact please do help me: [protected]@cache.net.in

thank you

Sony Ericsson W580i — my new w580i stolen. IMEI: 353736020856367

On oct24, 2009 When i leave the metro station of Central Park near New Delhi , i catch the bus after sitting in the bus when i put the hands in the pocket for mobile , at that time my mobile was stolen by somebody.

reply me on [protected] number

ii had a little screw jaming my slidy thing it must of been out of the phone :S but my slidy thing works now xD it took me about 10 mins and tweesers and a mini screwdriver to prise it open carefully to get it out

Sony Ericsson W700i Mobile — My Sony Ericsson W700i with pre-paid of BSNL has been Lost

Dear Sir,
I have lost my Sony Ericsson W700I Titanium Gold mobile on last day, purchased on Mar-07 while i am travelling at my own Vehicle at Akhliya circle area of Jodhpur (Raj.). So, Please do the needful to find my mobile and let me know do i want to help you anymore on this. I have mentioned my mobile complete details below please find it.
Name : Rajiv Bhatnagar
Address: 19 E 48, CHB, Jodhpur-342008 (Raj.)

Make : SONY ERICSSON W700i
Model type: TITANIUM GOLD [protected]
Colour : TITANIUM GOLD
E-mail : rajiv.[protected]@gmail.com
Missed date : 05.02.2009
IEMI No : [protected]

Sim Details :
Connection: BSNL
User Account: Deepak Bhatnagar, DOB: 27-11-71
Type : Pre Paid
No:[protected]


Now My new contact no. is :[protected]

Please help me sir
I never forget your help,
Thanks,
Rajiv Bhatnagar

To
SONY Service Center,
Shankar Nagar.

REf: Call No NGP- SE 281696 / Handset Model- W580i


Dear Sir,
This has with above referance, I submitted my mobile to ur service center on dtd . 29.07.09 today is the 15 days gone but still i did'nt received my handset yet not received.
Due to your late servicing to mobile I, facing lot of problem.

My Kind request to Please give status of my mobile .

Your Urgent reply to this regards is my Need ful

Regards
Sachin zodape
Ulternat No. [protected]
mr.[protected]@rediffmail.com

Dear Mr.Patel,

I read your comment and what I am writing has nothing to do with your complaint and everything to do with the language of your complaint.
Just one question. Where the hell did you learn such english??
You can't even spell bad and what's worse is you don't even know the difference between bed and bad.
purchese? is it some new form of cheese? worranty?
Your english is pathetic! Here's a suggestion. Pay some more attention to what you write. And use spell check.

Regards
Abhishek727

dear abhishek 727

English such as not problem please check my mobile problem

Pritesh Patel
[protected]

sony ericsson w200i — theft

I have lost my mobile while i was traveling between vikhorli to mulund on[protected]
Please find IMEI NO of my cell [protected].Kindly request you to please trace the mobile through above mentioned IMEI NO.If you get any detail of mobile pls contact me on below given cell no.
[protected]

Regards,
Shivkant

sony ericsson w200i — Theft of my mobile phone

Dear Sir/Madam,
I am working as a Assistant Engineer in Tamil Nadu Housing Board.Iam staying in Kolapakkam near Porur. Yesterday on 20/5/09 somebody stolen my mobile phone while travelling in the bus at Saidapet, Chennai around 6.30 PM . I have purchased my mobile in the last week of December 2007. I am not sure whether i can lodge a complaint in police station.Please help me in this case.My details are as below.
Name :G.Poonkodi
Address: Plot No.19, Door No.312, Ward No.3, Balaji Nagar 3rd street, Kolapakkam, Gereugambakkam Post, Chennai-602101.
Mobuile &make: Sony Ericson W200i
IMEI NO:[protected]
SKU No.525A246
Year of manufacturing: November 2007
Last number dialed :[protected] @ 6.30 PM, Nandanam
Address for communication: As above
Mobile No:[protected]
Contact No.[protected]
Ihereby declare that the above given information are true to the best of my knowledge. Looking forward for your reply.
With Regards
G.Poonkodi

sony ericsson w200i — my mobile is theft

my sony ericsson product w200i imei no.[protected] is theft on 15.07.09 in jamwaramgarh

Dear Sir,

Please help me my Sony ericssion w-200 mobile is theft in bus no:433 near Okhla mandi Bus Stop (East of Kailash), date :14.09.09/time 9.15 p.m

IMEI No:[protected]
S/N :T2600MU4UX
MOBILE PHONE GSM/GPRS900/1800/1900

Please do the needful

Thanks/Regards

Dasarathi Rath

my mobile sony erricsson W200i thefted before 3months . on 1/10/2009 in madurai and its imei number [protected]

Hi team

My Samsung galaxy S3 has been stolen from Sapna Cinema and was purchased last week only (I have my mobile's IMEI no. as well). This the first time that i've ever had this kind of situation. Could anybody help me in getting back the things that I've lost, please.

However, we do not see any of the response for the above mentioned query, I am afraid if my query will be responded or not.

Looking for (any sort of) resolution.

Thanks
Bobby

Sony Ericsson — W580i bad phone,bad service

I had bought A SE W580i on 22.1.08 in New Delhi. The phone stopped working within 3 months and I gave it for repair to authorised service centre on 5.04.08 I am yet to get this phone back till 20.04.08 and am told that motherboard is out of stock and has to be changed. I am disappointed that the phone was totally out in less than 3 months and the service is so lax that I do not get any service phone and and have to do without a phone for so long. On calling Sony Service centre they do not give you any complaint no probably to avoid any liability. I did not expect such product and service from a service provides like Sony. Please help.

Sony Ericsson W580i — Bad phone

I took this phone on 3rd May 2008. From the second day itself it started giving problems

The walkman of my phone sometimes keeps playing the same song over and over.
Sometimes the walkman will just play half song and then switch to next one and play it half and again to some other song.

Sometimes the opposite person just can hear me and soemtimes its vice versa. In fact many times wen i call some one i cant even hear the phone dialling the num but the ph connects and its just blank. then i have to restart the ph and it works

My battery life is pathetic and it drains if i hear two hrs of songs with one hr of talk time

my volume key just doesnt work and i can reduce the volume instantly. the buttton keeps getting stuck and then with great efforts i can lower the volume

the phone hangs sometimes and i cant even restart it
i am really fed up as the guy from whom i bought the cell is not ready to replace it and directed me to gallery and those ppl seems of no help.
My previous phone was the basic model of nokia 1600, but was just awesome till 2 years

plz help me

i have givan my W580i on 23/7/08 in junagadh service station . The phone stopped working within 9 months and I gave it for repair to authorised service centre on 23/7/08 I am yet to get this phone back till 11.09.08 and am told that motherboard & belt is out of stock and has to be changed. I am disappointed that the phone was totally out in less than 9 months and the service is so bad. On calling Sony Service centre they do not give you any complaint no probably to avoid any liability. I did not expect such product and service from a service provides like Sony. Please help.my.no.[protected]

Sony Ericsson W580i — BAD SERVICE OF MOBILE

THE HANDSET IS NOT WORKING PROPERLY BEFORE SERVICE AND AFTER SERVICE STILL THAT PROBLEM IS NOW.

I have purchsed the Handset for W580i with Sr No[protected] on[protected]
Last week the screen start flickering and within next 2 days (27.02.2009)the hand set was dead
I fully Unsatisfied with the Quality of the Handset

W580i — Display

i bought W580i and its in the warrenty period. display (LCD) is not functionig well so i gave the mobile to service center on 29 jan 2009 at your center at Patiala (Punjab). but upto 6th march i have not got my mobile repaired. because of this i am facing a lot of problems. So i request you to please pay ur attention to my complaint. this ia a matter of great displeasure for a reputed company like urs. you are spending a lot of money for the advertisement of the products but the service you are providing is really very sad. the contact no of customer care that u have given on ur site are not working properly and their services are not satisfactoy. please provide some solution to my problem otherwise i have to adopt legal procedure.
thanks

maiantaince is very bad and customer care service is very bad

maiantaince is very bad and customer care service is very bad

Sony Ericsson W580i — display and bad service

i have a problem regarding the dispaly the mobile, i have submitted the mobile to service station at 29/01/2009 for the repalcement of the diaplay. my mobile is in warranty period. but after more than one month i am not getting my mobile repaired. i have called at the customer care at delhi centre but all the time they disconnect the phone after 4-5 min. these calls are not toll free.
please provide some solutiom to my problem.

my contact no is [protected]

Sony Ericsson — poor service of sony ericsson

Sir,

I own Sony K660 handset . 3 days back while working on my phone i went to phone settings and then to update option . After downloading the next option was initiate update .1st step o[censored]pdation was slow but by the 2nd step the phone turned off and has not turned on ever since even after trying all methods . The nearest sony centre being 8 hrs away , i tried to seek help on the toll free no. but nobody seemed to be willing to help me. The operator on the toll free kept me waiting for 1/2 hr,only to disconnect later on .Moreover i was charged Rs. 50 on the so called toll free no. [protected]
I feel hassled As i am a doctor by profession and i offer my clients consultation
online , my work is suffering in the absence of my phone 3G connection. My other
activities like online share trading have also taken a hit.

Hoping you will take action action at the earliest.

Regards

Dr. Jyoti Prakash Guleria

Himachal

Sony Ericsson model C905 — Service problem

I had submitted on 29th August, 2009 a newly purchased C905 at Babli Media. Till today, 8th September, 2009, no result. Only harassment, expenses of phoning 5 times a day. They are even not sure whether the set is in Delhi or anywhere. Everyday they are showing 'tomorrow' and that tomorrow never comes. Very bad experience. I have NOKIA phone also and their service is prompt, succesful and satisfying. I want redressal of my grievance - I want my set back, SERVICED or REPLACED.
Arpan Das.

SONY ERICSSON/C905 — HANDSET SERVICE

SIR/MAM

I SUBMITTED MY MOBILE PHONE TO SONY SERVICE CENTER ON 30 OCT,2009 FOR DISPLAY PROBLEM.AND ALSO REGISTERED MY COMPLAINT AT SONY SERVICE HOT LINE (COMPLAINT ID[protected].STILL NOW I DIDN'T GET BACK MY MOBILE PHONE. WHENEVER I CALL THEM THEY SAID SIMPLY "WAIT 3-4 DAYS WE ARE TRYING TO FIND THE DISPLAY"


PLZ HELP ME

THANKING YOU!

sony ericsson c905 — bad service

To,
Chairman
sony ericsson
consumer affairs

Sir,

It is with great trouble that i have to report to consumer complaint against you. In the given period of 1yr. warranty of my sony ericsson C 905 ,i've approached the service centre 4-5 times and i'm still not satisfied with the performance of my handset.

Apart from other services (like slow charging ,hanging ,shutdown using internet ,etc.) there is an icon of a service
PLAYNOW in the main menu which never runs (saying "this is a richer application and not supported on your phone now") on my handset. If this app. is [B]not supported[/B] ,then why is it displayed on the interface. This i think is cheating against consumer and i request for action against it.

LAST date of warranty is 21st march 2011.
kindly help me.

your consumer,
Heetesh Punia

Handset = sony ericsson C 905
IMEI No.=[protected]

very true

no action uptill now!! 8th april today.

sony ericsson c905 — bad service

Even after registering the complaint my phone is still with the company.It has been approx. 1 month since , they(service ceneter) have the same reply that parts are not available.
With each passing day the inconvinience is increasing and company is moving away from responsibilities.

kindly help me resolve this problem.

speedy action required.

Sony Ericsson — C905

I give the c905 mobile hand set for repairing that workorder nomber is SE311MSC10261 DT8/2/2011.but thay are not repaird yet,and not give the satisfatory ansered.this fone is under warenty.if this fone is not repair thay givee me another phone as same amount and power.

Sony Ericsson — Bluetooth Accessories

Hi,

I purchased a sony ericsson bluetooth for my cell phone in Jan'07. Normally with each bluetooth an "antena" is given, it is a plastic piece that is attached to bluetooth using which one can hang it to ones ear.

This antena broke in Feb'08 and since the warranty of 1 year is over; I was willing to purchase it. I spoke to the customer service and they gave me names/numbers of 4 different AUTHORISED stores which provides bluetooh accessories.

However when I spoke to all 4 stores I was surprised by their comment that they don't provide accessories but are only service providers.

I again called the sony ericsson customer service and they told me that there are about 200 AUTHORISED stores who provide bluetooh accessories in mumbai vicinity and I could try their numbers if I wish. This reply was totally unacceptable to me and I told the customer service to check with these stores and only after they confirm to me; I will get in touch with a center that really has accessories. This request was rejected by customer service representative; Mr. Tarun. Tarun told me that he will open a trouble ticket and some senior person will contact me within next two hours, but when I asked him to provide me the trouble ticket number; again there was a denial. Needless to say no one called me in next 2 hours.

I will request you to help me getting this accessory. I am giving details of names/numbers I tried speaking to from customer service and the stores for your reference.

Best Regards,
Prasad.
Cell:[protected]

Sony complaint center : 39011111 / [protected]
Last person spoke to : Mr. Tarun.
Told him I am willing to buy the antena also.
He assured that his seniors will look into this.
Refused to give any sort of complain number though appearantly he was knowing it.

Mr. Vijay
Orion, Borivali(w), Mumbai
Tel: 8090886

Mr. Hira
Jaikrishna Borthers
199 D. N. Road, Fort, Mumbai
Opp. Central Bank of India
Cell: [protected]
Tel: 66108400

Mr. Sainath
Excel ,Vile Parle, Mumbai
Tel: 28311517 / 520, 40059784

Mr Bharat
Santacruz Service Center
Cell: [protected] / [protected]

Hi,
This is penultimatum tortureby this authorised sony ericcson service centre at ghatkoper mumbai.. close to shreyas cinemas..
they just harasses the customer . i had given my k810i phone for lcd changing. they took one whole week to check out the availability..and after a week one guy called mr malkeet singh did noyt even have the curtusy to explain the problen.. and when i was ready to pay all the bills also thye jus kept the phone .. and they are carrying as brand name of tvs i care.. wat apathetic state.. i spoke to the manager Mr dinesh yadav.and he now tells me to take my phone twithout service.. wat a pityon my self.ne ways guys jus take care thatr you guys don give ur phone thre.. who knows they might even keep for life long..

beware of this service centre.. and search on net .. u suys will get plenty of complaints against this centre..
hope my warning will help you guys..

I had purchased a sony K770I model in Oct 2007, the colour of the keypad has been coming off (brown colour), it keeps hanging all the time, I took it today to their service centre in Dadar, Opp the Portuguese Church, they took 1 hour to check out the phone and then said to deposit it for 15 days, no proper reply was given as to what is wrong with the phone. After their said check up, my key pad is not working at all, I dont know what they did with the phone, they just kept it all open and gave it back to me since I said I cannot deposit it till I get another phone. The service center attitude is so bad towards customers, its better never to purchase a sony ericcson phone looking at the horrible service.

Sony ericsson model no.k850i keypad probleum

I have sony ericson mobile phone model no k790i cyber shot. now its showing NO NETWORK COVERAGE & NO TOWER SIGNAL, please give best solution for this.

With regards
RAM
[protected]

I have sony ericsson mobile phone model no W300i walk man. By mistake it goes on Phone Lock Mode.

And I Dont't remember it's lock code.

Plz solve my problem, What will i do to unlock it.



With Thanks,
VIRESH
[protected]

My sony ericsson mobile model no. w350i, gry color, its flap got damaged. i would like to know frm where i can get this flap in ludhiana


Regards
Dr.parveem jain

my k810i cell has a prob, service centres could not help, i would lke to knw frm whr can i get it serviced

My sony erricson mobile model is j12oi.plz help the service centre the andheri-ghatkopar side full name, address.and give details urgently.i am wating your reply.





shradha.v .manjrekar

Dear sir /madam,
MY SONY MODEL NO CX 55 WAS TAKEN FOR REPAIR IN THE YEAR2005 BUT till date i am not able 2 get my set back. the service station is missing or havebeen shifted i am not informed about the changed also pl help me as to where i can traced my set

Sony Ericssons W580i — Dead Handset

A Customer of mine purchased a Sont Erricson phone from me in the month of August 08 and his phone went dead in December 08. On logging the complaint to the local authorised service center Tech Shop, they provided a job sheet on 16/12/08 saying that the set will be repaired within a week and since that time it has been almost three months as today and the service center is not even informing us about when they will hand over the set. They keep on saying that the set is held up due to the PCB and since now three months they have not done anything. Till now also I have not got any assurance that when will I get back the set.
The phone model is w580 imei no is [protected]
Job Sheet 859
Authorised Service Center Tech Shop Shillong Meghalaya
Cust Name T Marak
Ph No [protected]

Sony Ericsson, sony Ericsson mobile — About warranty

Sir, I have purchased Sony Ericsson naite mobile phone on 5 july 2010. Unfortunately I got a problem with my phone charging pluge(socket).As I have warranty for this I have approached the Authorised Sony Ericsson service centre but they told that it is working properly.I even explained problem that it shows some time like charging and it wil not be charged and headset is also not showing proper connection when plugged in . I also told that one also but of no use.Yesterday I faced this problem please solve my problem sir. I have warranty and cash bill also sir

We had bought Sony Bravia Model KLV-26V300A Chasis No: 6202642
We paid INR 34000/- for it and it is the first TV we have bought after our marriage."ITs a Sony " and the brand was fixed in one's mind to be trusted.
The same is sparingly used.

On 26th November 2009, the screen showed 4 vertical bands dividing the complete screen into 5 parts.
On submitting our request for service, we received a service engineer (supposedly ) who came to inspect the television.
He asked us whether anything like a ball had hit the tv?
One updated him that only 2 adults stay in the premises and there are no kids who will fiddle with the tv and there has nothing of that sort taken place.
He insisted that something would have hit it.
One lost one's cool as the guy was trained to put the customer down by his behavior itself. He did not carry any diagnostic kit or tools to check anything in the television. Astounding quality of Sony - Technical Surveyor.
He confirmed that in "all probabilities" "mujhko lag raha hai ki lcd panel kharab hua hai" and that you will get a call from the service centre on further action. We paid him his visit charges of INR 140.
Then we receive call from the customer service stating that the total expenses will be Rs.20, 000/-!!!
But, since the tv is not even 2 year old, we have negotiated with our superiors for the cost to be 12000/- only.
How kind of them to negotiate for us.These guys are here to fleece the Indian consumer with their charm and shrewd business policies.
One is clear that Sony has gone to dogs as a brand.
Only way they can make money is to sell sub standard goods which will survive the warranty and then make money - tons of it on service and spares. This is new mantra of SONY.They just assemble the goods with few components of proprietary nature and let the customer suffer. Customer is the King only till he buys. After that he is the most unwanted piece of if he expects quality from them.
Its a blow to one's belief in the brand.
It still wont matter to them as there are brand guzzlers like one was.
So, now one has to get a tv in and will want to smash this tv on the road and vent out one's frustration. Thats the best one can get for 34000/ spend of hard earned money.
So folks, beware o[censored]nscrupulous elements like SONY.
Wanna have a big show of protest while one smashes the TV in public...
Look after your money and your interest as all these big brands are namesake...
Thanks for bearing the ordeal mentioned above...
Regards,
Nitin Singhal
[protected]

Dear Mr Sighal,

Greetings from Sony India team,

We hope you have got assistance from Sony. For any further assistance, request you to register your concerns on our Customer Care Number[protected]Toll free).

Warm regards
Sony Digital Team

service centre address and telephone no. in chandigarh (india)

Dear Sir

I am shekhar From Mumbai. purchased Sony ericssion Handset W580 i Mobile handset from authorised dealer for high cost with warranty card.Mobile is under warranty.I was very happy with Sony mobile But unfortuntely my mobile handset started giving problems.connector problem is there & shown to your service center at andheri.Spent 3 hours with huge crowd & also spent more transport fare to reach at that area.I was very disappointed service given by service center in INDIA.
They asked foe money inspite of its in warranty (as per technician motherboard damaged due to liquid but sir how can it possible to enter liquid inside ??..I have refused to pay & taken back by Handset

After that when i returned to my office i found that my whole keypad was not working..

I have looged complaint to toll free nos to Sony ericssion India..But they have given not satisfactory feedback..

There is lot of haressment for Sony ericssion India in terms of Service

I am sincerely requuesting to replace my handset since its in Warranty period

Regards

Shekhar( Mumbai)
[protected]

i[censored] have any compaint regarding sonyericsson phone write to below given ids and forward this ids to all se users 'hideki.[protected]@sonyericsson.com'; 'lennard.[protected]@sonyericsson.com';'nayif.[protected]@sonyeri...⇄ Jens.[protected]@sonyericsson.com, dominik.[protected]@sonyericsson.com, anders.[protected]@sonyericsson.com, bert.[protected]@sonyericsson.com, grahame.[protected]@sonyericsson.com