Sony India Complaints & Reviews

R/sir,


I have purchased a sony hi fi system in the month of january 2009 and since then i have been in trouble for various reasons.First of all the video cd was not playing starting onwards but we thought may be there is some problem with our cds and finally we gave it for repair in the month of september 2010 and when contacted to the service centre they said there is some problem with the lens,so we got it changed some parts for Rs 2000 inclusive of service charges and got it in the month of october 2010.Again since last one week the same problem has raised and today when we contacted our service centre at samta colony raipur,they have sent a person and the service person said there is some problem with the stand by which has to be thorougly checked but as per initial inspection it seems that the repairing charges will be around 3-4 thousand rupees.I am a big follower of sony products and i own various products of sony and even recommeded the brand to my friends but now i am fed up with the product as it is continuously creating trouble.If you see initial 2000 and now 3000 to 4000rs for repair that to within 2 years means around 30% of the total cost of the product.Please let me know what can i do in this regard.

My phone number :[protected]

Recently my Sony TV had a small problem, we approached a service centre voice Media,Besant Nagar and LB Road ( Bhoopalan and Balaram) thru adyar times Ad, we called and person came to our home , after checking the TV , He said cannot repair here and we allowed him to take the board and after that there is no proper response from the service guy and owner. Not Even told about the problem. After great struggle he came back next day and told it has been repaire d, changed the part and fixed the board and it was working for a day and now our TV's Display is not visible at all. I realised the guys cheated us.

This is to inform you that my cellphone I given to sony service center has been completely damaged by the technicians of sony ericsson
I am holding a W580i it had one simple battery problem, then I gave my phone to sony authorized service center in Calicut they told me that, they cannot repair it so they will this to sony ericsson directly you can collect your cellphone after two months. I agreed with them and I gave my cellphone. After two months my dad gone there to collect, they told him, the company said that the only thing they can do is change the entire board it has around[protected] rupees. Then my dad took the cell and came back to home, then I saw the phone, I noticed a lot of damages with my phone.

Damages are listed below.

1, keypad not working
2, camera not working
3, didn't screw the body
4, in the phone book there are some unknown contact numbers
5' unknown romantic sms in sms inbox
6, unknown images in gallery

These 6 problems I noticed after I got my phone back from sony service center......

I hope you consider my complaint and take action against them

i had baught my laptop on 30th aug 2010 from life computer,varanasi but within a week my laptop hard disk is being changed from sony service center due to problem occured in my laptop . after 4 month later some problem occured again and hard disk is being changed .i request to plz replace my laptop my laptop s/o is s[protected]

Dear Customer Service,

This is Subash Mohanarangam from chennai,India.

I came from Riyadh through Emirates flight on 17-Nov-2010 flight No. EK 0818 from Riyadh to Dubai and Dubai to Chennai Flight No. EK0544 on 18-nov-2010.

I bought Sony Bravia LCD Television EX 400, 32 inch at Riaydh. I took this TV put in luggage. But While receiving time my TV picture was damaged.

Now I was spend Indian rupees 12000/- for changing picture tube.

I want to know how it was happened. My thought, this was happened by doing somebody valuntory. Same kind of happend my friend TV also.

I am return back same emirates flight on 17-Dec-2010 flight No. EK 545 from chennai to Dubai and Dubai to Riyadh EK 0817.

If you didn't reply this mail I will cancelled my ticket in emirates.

In Emirates this kind bad service they are doing. I will explose this issue at my company level.

My company most of the tickects are booking emirates. It will create bad image.

Pls send the reply with proper information.

sd/-
Subash Mohanarangam

hi, dis is shilpan from ahmedabad, i have purchased a sony ericsson phone w100i before a month , i started facing so many problems in it, like hanging, automaticaly switchd off, slow start up, net access problem, etc, i have submitted my mobile to service centre 3 times, they have changed d mother board, but i didnt get results , problem is still same as earlier , i request you pls, help me in replacement of my mobile, or getting back my money, as my piece is in warranty,.. my contact details r given under
SHILPAN GOHEL -
MOB .NUM. [protected]
ADDRESS - B1 SANSKARDEEP FLAT, NEAR NEHRU PARK, VASTRAPUR, AHMEDABAD, SATELLITE , 380015
EMAIL ID- [protected]@GMAIL.COM
N I WANT CONTACT NUMBER OF CONSUMER FORUM...

To,
The Post master General
Delhi Zone,

Re: Complaint Regarding Broken Seal Parcel.

Sir,
It is brought to your notice that the postman from Vasundhara Sectore-17 Ghaziabad Postoffice
came today the 18 dec 2010 at my residence with a Broken Seal Parcel which has not been accepted by me...
The said Parcel has been returned to the Postman with remarks " seal broken not accepted by me "
on the Parcel as well as on the leaflet given by the Postman.
This is submitted to you with a hope that you will take this issue as a serious lapse and take necessary
action against the guilty.


Thanking You,

Your Faithfully.

sony ericsson w100i is very very very very worst product the phone il get stuck minimum of 4times per day it il not process fastly even if we want to make a call it takes 15seconds sometimes if we open the camera also it il get restarted some times the phone il stuck at that time we cant even switchoff our mobile we have to take the battery directly then only it il work battery wil come only for one day so on the whole its very worst product only benefit of this phone is headset they are awesomean nd this sanath [protected]

I purchased a Sony Ericsson mobile, model T-715 on date 16/12/2009. It is feeling very bad to say that as I use the mobile from the very first day it has many problems. Due to these problems I have submitted my mobile many time to service centre as Lajpat Nagar, Delhi, vide work order nos. SE310TCC12625, SE310TCC14109, SE310TCC11042. I again submit my mobile at the same service centre vide work order no. SE310TCC12272 on date 10/12/2010. Even the problem has not resolve after changing the board also on date 05/10/2010. Every time whenever they receive my mobile, they never wrote the estimated time for return the mobile. They always said that you have check on the website. I want to say that I have submitted my mobile to your service centre 4 time & approximately 100 days. Each time when they return the mobile said now this is OK. But the problem retains same. Also warranty will expire on date 16/12/2010. Due to it I have very much fed up & disturbed. Because you can see that I received my mobile on 05/10/2010 after change of the board and it is again broke down. I have informed to the customer care also and they give me the ticket ID no 89087847. This type of service & product quality can not be supposed by the esteemed organization like Sony Ericsson.



I have the only request from your side; please replace my handset as soon as possible because I don’t want to take this handset with new problems. Because next time your service centre will not accept my mobile in the warranty period & I will have to see the other way.



Thanks & Regards,





Chinna Rao Kalepu

Mob: +91 [protected]

I am one of the Consumer of Sony Ericsson. I am regretting to chosen sony Ericsson.Recently I purchased Sony Ericsson SPIRO W100 I Mobile through problems started from 10.12.2010.since then problems started in mobile one by one like a) restarting phone itself while using camera.hanging problem while watching video to reactive phone i should be remove and put battery, d).I interacted same center regarding these problems and i have asked them replacement my mobile but they denied my query and they are not taking care about my problems. i put a mail to Sony Ericsson and they gave me replenishment

Dear sir,Ihave purchased one Cyber shot digital camera DSC H55 from Impact Enterpises AG-7,Aditya City Centre,Vaibhav Khand,Indirapuram (Near Shipra Sun City), ghaziabad-201010(Uttar Pradesh), on20.10.2010 vide Inv No./Book No.:2351 Datd-20.10.10 (Rs-14700). Presently iam on deputation to UN mission representing our country. till date i have not received any message reg. prizes even in my mail address ([protected]@yahoo.com) or in my mobile phone I kindly request you to pl. confirm my prize(my lucky draw coupon No.coupon no. 83439 product in name of VIKASH) i also write to sony complaint cell but no response received till date. My alternate mobile No. in India is [protected].
Awaiting for positive result .
With Regards
Vikash
Mobile No-[protected],[protected].

Hello,

I have purchased Sony Erricson W80i mobile in Feb2010, but from the purchase date it starts giving me problems.
Initially it was just a memory stick problem, service center has cleared it. But from last 4 months it has speaker, range and battery charging problem. I have visited service center 3-4 times they do something after that it works for a week and again comes to the same problem.
I am frustrated about this product can you please help me.
Regards
Vinod Patil

Dear Sir/Madam,
I have purchased a sony ericsson mobile "w100i" spiro on 6th November 2010
from the day of purchasing of this mobile i am facing problems in my mobile it starts getting hanged and getting restarted .Eventhough the message box is empty it shows out of memory . Now it is not even displaying the messages.If I try to open the camera suddenly it get hanged. I need the solution for these problems.Please give the solution for these problems

I have purchased a mobile handset model W20 on 16th July10. Its front key pad was not working properly so I submitted the set for repair on 24th Nov 2010 by work order no SE310LT111269. It was told by the service center the part is not available it will take a week to get the part. On 2nd Dec 2010, I called customer care Mr. Ankur Yaday the person on phone launched the complaint no. 89039051 and asked for 48 working hours for the compliance. On 9th dec 10 I asked for the same it is informed by Mr Gaurav Dubey that the status is same and complaint is pending for the part. I have asked the company to provide new mobile immediatly otherwise I have move to consumer forum.
Kindly do the needful to get the mobile or the losses mentally and financially which i beared in those days of non communication.
thanks
Avnish saxena
mobile no. [protected]

i have bought 2 new soni-ericsson mobiles on 4th nov.2010.from starting its not working properly,it hangs,playback failed,auto off(automaticaly switch off),out of memory.i went to dealer he said to go to service center.i also went there they said it is a software problem,they uploaded a software...but the problems did not stops...again i go there again they uploaded another softwere......but still i m facing same problems..they said they can't do anything..please help me..and do justice with me

i purchased sony dsc210 camera last year..in my camera battery backup is very less.i took it to sony service center they said my charger is repaired so they told me to buy charger for that.they said that i ll not get original charger for that and they saying that i need to buy the extrenal charger for that.the extrenal charger cost around 3500 bugs.can i know wat is the cost for original charger..if it cost more say me the alternative way for that

pls send me feed back to vvk.[protected]@gmail .com...

Hi,

I purchased a Sony Vaio laptop on 8 Aug,2010. In 4 months only the OS got corrupted. One day I swicthed on the laptop and I got blank screen displaying "Operating System not found" error. At the time of purchasing they told to make recovery disks. After the crash i tried to do recover then the disk didn't recovered the data. Then I went to sony center they told that take backup of your valuable data because they will format the full HDD. Then I told how I can take a backup the guy told that he will detach the HDD and from outside computer shop u can go and take backup. What the [censored] it is !!!
If recovery disks can't do work then whats the use of it. For purchasing Vaio u should either backup ur data at regular interval of time or better don't purchase SONY VAIO.

Never ever go for VAIO laptops.

want to complain about the Sony Ericsson service center located at MUZAFFARPUR
I gave them my new mobile S312 which was having some display problem.
My workorder no. was SE310RSE10250 and it was in its warranty period. They saID that PROBLEM WILL BE RECTIFIED WITHIN 15 -20 DAYS ALREADY IT HAS PASSED MORE THAN ONE AND HALF MONTH.
REGARDING THIS I ALSO REGISTER COMPLAIN[protected]BEFORE A MONTH,BUT NO RESPONSE TILL NOW.IS IT THE BRAND IMAGE OF SONY ERICSSON?

[protected] Forwarded message[protected]
From: Ajay Kumar Pareek <[protected]@gmail.com>
Date: Fri, Nov 26, 2010 at 12:55 PM
Subject: Re: Sony Ericsson Contact Center, Ticket: 88220782 : Battery Problem
To: xperia.[protected]@support.sonyericsson.com



Dear Sir / Madam

With reference to my below emails, I visited your service center today with my mobile phone charger and I was informed that the PCB needs to be replaced and it would take around 7 to 10 days. This is my 6th visit to your service center in last one month and am not mobile because of numerous problems with your hand sets.

I am loosing my faith in Sony brand and feeling helpless without my mobile despite spening more than INR 30K.

I strongly feel that your Sony Xperia X10i phone has serious design / manufacturing problem and again requeste you to refund my money and compensate me for my visits to your service center and time I have lost being not mobile.

Regards

Ajay Pareek


On Wed, Nov 24, 2010 at 5:38 PM, Ajay Kumar Pareek <[protected]@gmail.com> wrote:

Dear Sir / Madam

I have submitted my handset at your Noida Service Center (M/s. Neeru Enterprises, P-21, KFC Basement, Sector-18) vide work order number "SE[protected]" for problem with my handset on November 15, 2010. Its software was duly updated but again this set developed problem on November 20, 2010 as I could not make it ON.

Then, I again visited your service center on November 22, 2010 and deposited the my phone (old work order number "SE[protected]" dated November 22, 2010) and its battery for their evaluation. Till this time there is no feedback available from your service center except that my phone is still being tested.

I am really worried about the quality of this handset on its software capability and battery back-up and strongly believe that the set (Xperia X10i), I bought has manufacturing defect and have not been able to be mobile since last 10 days. IMEI number of this set is "[protected]" and battery serial number is "058768".

I demand that the money I spent on this phone should be returned to me at the earliest. Please revert.

Regards

Ajay Pareek
[protected]

On Wed, Sep 8, 2010 at 4:58 PM, <xperia.[protected]@support.sonyericsson.com> wrote:


MyPhone Fun & Downloads Update Service
Dear Ajay,

Thank you for contacting Sony Ericsson Contact Center.

With the reference to your mail, we do understand your concern.We comprehend your sentiments over the delay in contacting you.We apologize for the inconvenience caused to you.We would request you to visit at the Sony Ericsson service center to resolve your query.


Best Regards,

Gaurav Jetley
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL








Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


[protected][protected][protected][protected]











[protected][protected][protected][protected]

[protected]@gmail.com, 31/Aug/2010 09:16:54 EST

From: Ajay Kumar Pareek, [protected]@gmail.com
To: , xperia.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 88220782 : Battery Problem

My handset is Xperia x10i.

Best Regards
Ajay Pareek
[protected]


On Aug 31, 2010 5:57 PM, <xperia.[protected]@support.sonyericsson.com> wrote:


MyPhone Fun & Downloads Update Service
Dear Ajay,

Thank you for contacting Sony Ericsson Contact Center.

With the reference to your mail,we request you to kindly confirm thehandset model number, so that we can assist you in the better way.

Best Regards,

Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL








Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


[protected][protected][protected][protected]











[protected][protected][protected][protected]

[protected]@gmail.com, 27/Aug/2010 18:03:28 EST

From: Ajay Kumar Pareek, [protected]@gmail.com
To: , xperia.[protected]@support.sonyericsson.com
Subject: Battery Problem

I am getting a backup of only one hour. Please advise how to get my battery replaced?

Best Regards
Ajay Pareek
[protected]



[protected][protected][protected][protected]

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:88220782,2]



xperia.[protected]@support.sonyericsson.com, 31/Aug/2010 17:57:34 IST

From: , xperia.[protected]@support.sonyericsson.com
To: , [protected]@gmail.com
Subject: Sony Ericsson Contact Center, Ticket: 88220782 : Battery Problem

MyPhone Fun & Downloads Update Service
Dear Ajay,

Thank you for contacting Sony Ericsson Contact Center.

With the reference to your mail,we request you to kindly confirm the handset model number, so that we can assist you in the better way.

Best Regards,

Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL








Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


[protected][protected][protected][protected]











[protected][protected][protected][protected]

[protected]@gmail.com, 27/Aug/2010 18:03:28 EST

From: Ajay Kumar Pareek, [protected]@gmail.com
To: , xperia.[protected]@support.sonyericsson.com
Subject: Battery Problem

I am getting a backup of only one hour. Please advise how to get my battery replaced?

Best Regards
Ajay Pareek
[protected]



[protected]@gmail.com, 27/Aug/2010 18:03:28 EST

From: Ajay Kumar Pareek, [protected]@gmail.com
To: , xperia.[protected]@support.sonyericsson.com
Subject: Battery Problem

I am getting a backup of only one hour. Please advise how to get my battery replaced?

Best Regards
Ajay Pareek
[protected]





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Regards

Ajay Pareek | Mobile:[protected]| Email: [protected]@gmail.com| skype: ajaypareek |

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Regards

Ajay Pareek | Mobile:[protected]| Email: [protected]@gmail.com| skype: ajaypareek |

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Regards

Ajay Pareek | Mobile:[protected]| Email: [protected]@gmail.com| skype: ajaypareek |

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Dear Higher Authority of Sonyericcson india Ltd ,


I Took one new sonyericcson w100i spiro mobile phone on 13.10.2010. ( IMI No ; [protected] ) from Poorvika mobiles india ltd .now i got complaint from the mobile , i give that mobile to here your authorised service centre located at 4 roads - X-plus communication centre, salem , there ,there is no response from service centre , then i give the mobile phone to Bird enterprise service centre , salem . there also mobile complaint not cleared , then i give the mobile phone to Poorvika mobile showroom located at 1st agraharam - salem , they are send the mobile phone to chennai for service , yesterday they are calling me for take the delivery of the product , i took the phone , till now there is no change in my mobile , the same problem is available till now from i took the mobile , i dont want any explanation from your side , am so dissapoint with your service , i want new mobile in 1 or 2 days , otherwise am going to put a complaint regarding your product to consumer court ,


Regards
M.S.Raghavendran
Cell:[protected]