Spice — Poor after sales service and poor quality handset

Address:

Bangalore, Karnataka

I had given my handset Mi-415 for display problem at Jayanagar service center (BNG) one month back. Till date I have only one reply that due to lack of spare parts they had to send it to delhi for service.

Date: 14 Feb 2013
Service request no.: 1993 (JOB no.)
Center: Mobileseva, 4th Block Jayanagar, Bangalore
Spice handset: Mi-415

Its surprising that this problem has happened second time in last 2-3 months and such a long service delay indicates lack of interest in customer support. My phone is still under warranty period, but considering these delays I feel that even if it starts working (somehow) I’ll be completely cheated with poor quality product.

Please provide a fair resolution at earliest to avoid any further corollary.

Regards,
Kuldeep
Sr. Research Scientist
Jubilant Biosys Research Lab.
Bangalore