[Resolved]  Sri Velavan Motors / Royal Enfield Thunderbird — Changing parts

Address:

Chennai, Tamil Nadu

Hi,

I am Ashwin and i purchased Royal Enfield Thunderbird twinspark from Sri Velavan Motors Virugambakkam Chennai on April 24 2012 .My bike ran around 700 kms and 1st service date came due on 19th May 2012 .I had issues like leakage of engine oil , packing problem and i wanted a better horn hence i had left the bike for the same, however on the 6 the day after the service, my bike stopped in middle of the highway road and dint start and the ignition coil burnt , i was left all alone in the middle of the highway and later after some 5 phone calls the service people came and we had to tow the bike to the service station .The most horrifying part came to limelight only later when i actually got a confirmation call from them stating that the bike has been ready after 2 days and when i checked i found that the wiring for the horn was done wrong and the rear wheel made a pathetic sound, when i asked them to check that then only i realized that they have replaced the new parts with the old ones and the mechanic there showed the worn out parts, the entire rear kit starting from chain sproket drum, brake shoe , spindle and rubber seal bearing along with TCI unit and the ignition coil had been taken from my bike and had been replaced with an old worn out parts,later after realizing this they changed all these items under warranty.

When enquired the service people claimed that all these parts were manufacturing defect and they had nothing to do with this, I really doubt upon this because none of the spare parts for any bike will be worn out by running 700 kms and moreover if esteemed company like Royal enfield manufactures these kinds of parts as the service center proclaims then the image of this company is sure to go in drains.

Under this situation i am really hesitant to give my bike for a service there and definitely i wouldnt recommend this to any others , what sort of an action the company can take against this prevailing circumstance ?

Expecting a reply from the company