[Resolved]  ST Couriers — Worst service

Address:

Chennai, Tamil Nadu

Hi,
I am Garuni. i am living in Porur.
One of my friend had sent me a document via ST courier from Coimbatore on 21st of April around 10AM. its been more than 48 hours now and i am yet to receive the document.When i called these guys they simply say that they do not have any time. these are the happenings for the past 2 days;
Day-1:[protected]
10:00AM - Couries is registered in coimbatore and it is promised that they will deliver it before 12:00 noon the next day.

Day-2:[protected]
1:00 PM - i made a call to ST courier customer support. they gave me a mobile number and asked me to contact the person.

1:15 PM - the person told me that the delivery boy had taken the document and i will receive it within 3 PM that day.

3.30 PM to 4.30 PM - made several calls to the mobile number. they did not even bother to pick it up and around 6 times the person picked up and after hearing my voice he disconnected the call.

5:00 PM- called back to the customer service and spoke to the manager stating him the problems. he promised me that my document will be at my foot steps before 6 max.

6.30 PM - did not receive the courier; they are picking up my call and disconnecting ; called up customer care and just heard that ST courier operates only between 9 AM to 6 PM.

7:00 PM - called up the mobile number from my land line, some one picked up the call and just shouted at me telling that it is time for them to leave the office and cannot answer any calls.

7:15 PM- again called them and pleaded that the document is quite urgent and requested them if i can come and get it collected from office. they told me to come before 8 PM.

7:45 PM- i was half way through to the office and just called them to tell that i will reach in another 15 mins. some other person took the phone and started shouted telling that the courrier boy had met with an accident and is admitted in the hospital.
i told him that the courier had a ticket for my next days travel and it is really important. he started using bad words and raised his voice telling that all the documents are in the courier boy's house.
when i asked him how can he leave it in a place other than courier office he simply told me that it is none of my business and he CANNOT deliver it today at any cost.
this argument went on and i got really frustrated and hung up the call.

Day-2:[protected]

i had to cancell my trip since my document which was the key for the trip got held up with these people.
i did not receive any calls till 2 PM.
again i called them up and asked them about the status. the person told me that i will receive it in another 1 hour time. again nothing happend.

3.30 PM - called up the customer care and told the manager the whole story and requested them.
the person told me he will make necessary actions and i will receive it in another 30 mins time. he made a call to porur branch and enquired keeping me on hold. he told me that the porur guy had told that the address is not clear. when i asked him about the accident he simply disconnected.

its 5:50 PM now and i did not hear from them. none is picking up the call.

Will ST couriers ever understand their customer needs and respond to this problem...???

Regards,
Garuni
-A person who had been badly affected due to irresponsibility of Courier service.