[Resolved] Star Cj Alive — Poor service and not refunding the money | |||
Hi, I ordered for 2 items. One was delivered in broken condition and the second item never got delivered. Despite my several reminders I did neither get the replacement nor the missing item. Finally on 13-Nov-2011 I asked the customer care team to cancel my order and refund the money. They told me that my money would be refunded in 10 working days. I waited for 10 working days. But on the 10th working day I got call from the customer care to check that the products are delivered to me or not. That was very surprising to me. They do not have the latest status of the order. I told them that I have cancelled that order and my money should reach me by today. To that they told me that the product needs to be collected before paying back. I am unable to understand this. when i asked for order cancellation they did not tell me about this.They did not send anyone to collect the item in last 15 days and on the refund date they told me the new procedure. That day I Spoke to their manager and he promised me to get this resolved within a week. Till today I have not got any update. i do not see i would be getting my money back without the help of consumer court. The service provided by star Cj is really pathetic and i would request all to avoid this. The items are cheap but they deliver the broken items. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
STAR CJ ALIVE TOTLY BEKAAR SERVICE SASTA KARKE CHINA KA KACHRA MAAL BHEJ RAHI HAI, BLENDER KE SAATH NON STICK TAWA FREE TAWA AISA KI KE BAAR KHANA BAYA KI PURA TAWA KALE SE WHITE HO GAYA MAI YE STORY NEWS CHANNEL PAR DIKHANA CHAHATA HU KIRPYA RASTA BATAYE 15 DIN MAI BIRLA KA CHOPPER ME KHARAB HO GAYA KAHATE HAI KI HAMARA COOLAR KA SEJAN CHAL RAHA HAI 15 DIN KE BAAD SUNDAY KO AAYE UNSE PUCHE KI PETROL KYA RATE HAI HAMARE GHAR SE SERVICE STATION 15 KM HAI 2 BAAR AANE JANE SE 2 LTR PETROL LAGEGA 79*2 = 158/- AAP BATAI KI COURT KAISE JATE HAI MAIL.ID [protected]@gmail.com
Reply
63%
Complaints
2029
Pending
347
Resolved
1185
+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
View all SHOP CJ Network contact information