[Resolved] Star Cj Alive — Fraud in Holi Promotion | |||
I placed an order for the Lock n Lock Holi Promotion offer on 18 March 2011. Though i recieved my order, my free gift hasn't arrived till date. Despite repeated reminder ( i.e 50 calls) from my side over a period of 2 months i haven't still got any reaction or action from Star CJ team....The last time i called (23rd or 24th May'2011) they told me that my number didn't even exist in their database!!!!!!!!!!! how could it not exist when i have been calling them for 2 months!!!! After having asked the executive to connect me to the fooor superviser Ruchi (the supervisor) tells me I am very much on the databse and that my gift has been delivered on 11th may..I wasnt even in town for that week so whom did they deliver the goods to...how callous can they be? she told me thay would inquire into it and revert on it within 5 days and those 5 days haven't still gotten over for the lazy Star Cj team...I have never come across such a poor and inefficient attitude from any service provider. Tina Thadhani Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Customer,
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
Request you to also send us your contact and order details for us to assist you in a better way.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.
Warm Regards,
Star CJ Customer Service Team
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
Request you to also send us your contact and order details for us to assist you in a better way.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.
Warm Regards,
Star CJ Customer Service Team
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6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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I placed sm order and along wid dat lock n lock boxes were free during holi time but till date i have not recieved them despite of givin so many reminders also nothin has happened. Apart from dis another order was placed and along wid dat sunflame mixer grinder was free. The order i recieved but mixer grinder is defective. The complaint has been lodged but no response aprt from just butterly talks.
Kindly look in to d matter if sombody can help from starcj team.
thanx
shilpa