Star Cj Alive — cancellation of delivery of product | |||
I purchased a microwave owen from starcj.com on 15 Feb 12 and was promised to be deivered within 7-10 days. but the product was not delivered to me todate. on 29 feb 12 I called up their customer service to enquire about my product and was told that my product will be delivered on 29 feb by 6 pm but it was not delivered. so again on 01 March 12 I called up customer service to cancel my order but I was promised by the customer service executive that my product will be delivered to me by 6pm on 01 March. but it was not deivered on 01 march also. So again on 2nd March 12 I called up the customer service to enquire and to my horror I came to know that my order was cancelled despite of instructions of not to do so. I was told that my money will be refunded to me again in 7-10 days. so I request you to resolve this issue and also to ensure that I will get adequate compensation for having such a difficult time at the hands of starcj . My order no was[protected] and the product was Electrolux Microwave owen regards tribhuwan pal singh email: [protected]@yahoo.co,in mobile:[protected] Was this information helpful? | |||
 2 Comments | |||
Comments
i purchase birla classic food processor but i am not satisfy for this product. order no. [protected], date = 25/02/2012, . this product does not work so i call star cj alive on that day but they said call customer care but they don't give me response i call daily about 2 months he don't solve my problem you gave the one year warranty that you said but you don't give me the warranty of one day my product is not working this is packed . when i talk to you then get the hold phone for 30 minutes or more. your company is very cheap it don't give me response i hope that you give me the solution of my problem .contact no. [protected]/34 and you don't thought that my warranty is completed on 25/02/2013 its not my warranty is started when my product is replaced me and you have two choices, first one is replace the order or refund my money that's your choice.when i take action against you its a warning for you . call me or give me response immediately . he said he call back but even they don't call . and not give me any response
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2029
Pending
347
Resolved
1185
+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
View all SHOP CJ Network contact information