[Resolved] Star Cj Alive — Poor Service | |||
I had purchased a Sunflame gas burner from Star CJ Alive on 2nd of Jan 2011 and the product was delivered to me on 8th Jan 2011.It was told to me that they will only provide service to me till 7 working days from the date of delivery and after that I will have to contact the service centers of Sunflame.I lodged a complaint with the call centre of theirs on 18th Jan 2011 to which they told me thats its my duty now to follow up with the service centers and they are not liable for anything.Please advise as this is not right and they should be atleast helpful in sending the service executives at home as they are the ones whom I dealth with and not the sunflame complany. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Customer,
Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.
Assuring you of our best services at all times
Warm Regards,
Star CJ Customer Service Team
Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.
Assuring you of our best services at all times
Warm Regards,
Star CJ Customer Service Team
we have buyed lazy bean bag and strich har been removed and we have complaint about it and no one has listin to us .we think that we need to go consumer coartfor this.
mobile no:[protected]
new delhi
mobile no:[protected]
new delhi
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+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.
Warm Regards,
Star CJ Customer Service Team