Star Cj Alive — material is not good, order is cancelled but no one is takin back the product

I have placed an order to Star CJ Alive on 2/3/3012 Sia Gulal Collection( order no is [protected]), i had received my order with in 3 working days dated 5th march 2012 when i received the courier and opend it the product is defective and the same day i had complaint to star cj customer care the i have received my order but it is defective so pls. cancel my order and give me my refund. then after waiting for 10 days till date todey no one is responding on my compaintI have canceled the order, after calling them so many time to recollect the ndefective product and process my refund on time; but I have never received any response from them they were just telling me that concern department will call me but no on has called me till today. When I have canceled the order they told me to give refund within 7 days but its 8 days already but they have not proceed any further on my refund. When I called today asking my refund they were just passing call to one-another and not giving me any specific reply.

Can someone please help me on this???? my email id is [protected]@gmail.com & Mobile: [protected]