[Resolved]  Star Cj Alive — Non Compliance Of Commitment

Address:

Faridabad, Haryana

STAR CJ ALIVE! IS A FRAUD ORGANISATION THEY DON'T DELIVER WHAT THEY COMMIT & NOW WHEN YOU COMPLAINT THEY SAY IT TAKES TIME FOR SOMEONE TO COME & REFUND MONEY. THIS IS THE SERIES OF E-MAILS THAT HAVE BEEN SENT TO THEM BUT NO RESPONSE FROM THERE SIDE YET.

NIMISH KANSAL
[protected]

Dear Team,

We had been a very regular visitor of channel & website & had been procuring various items from there.

Recently we ordered for a pendant set to be gifted to someone really close, but after taking delivery of the product we found that material is incomplete in regards to the product shown on your channel. We immediately consulted customer care & found that pending material is not available & thus they referred us for cancellation & thus letting us in embarrassing position in front of our closed ones..

We cancelled the order very next day i.e. 21st March, they informed us about pickup of material within for 5 - 7 working days i.e. till 30th March considering working days till Saturday & holiday for 27th March.

After which, we had been trying to contact your customer care but they informed us that it will take another 10 - 12 working days. We asked them to transfer the line to someone Senior for commitment level but failed to connect. They promised for call back in half an hour after all calls, but no response till now.

We had been trying this activity for last two days & after meeting failure to do the same, thought to drop a mail in the regards & ask for intervention at senior level for commitment..

We do understand the level of matter & also the value of the order, i am also working in Service industry & understand the challenges faced during the order & post order & just thought to bring it in your notice & let it not repeat in future with other customers.

Since online industry is the future, may the better post service & response results in positive effect on business.

Thus, looking forward for your valuable & earliest response on the same & further closure of the same.

With Regards

Peeyush Kansal <[protected]@gmail.com>
Apr 9 (4 days ago)

to response, nimish
Dear Team,

Hope that you understand the seriousness of the matter & earliest response will be appreciated.. Late response from the company like yours seriously harm's your image.

Consider this as REMINDER & thus looking forward for your earliest response.

Peeyush kansal <[protected]@gmail.com>
Apr 12 (1 day ago)

to response, Nimish
Dear Team,

REMINDER 2..

Hope to get revert ASAP or else maybe I will be forced to use legal ways..

With regards
Peeyush
Sent from BlackBerry®
From: Peeyush Kansal <[protected]@gmail.com>
Date: Tue, 9 Apr 2013 10:08:22 +0530
To: <[protected]@starcj.com>
Cc: nimish kansal<[protected]@gmail.com>
Subject: Re: Order cancellation - [protected] - No response

Peeyush Kansal <[protected]@gmail.com>
10:26 AM (0 minutes ago)

to response, Nimish
Dear Team,

It is REMINDER 3..

today, i had a word with your executive, but no commitments.. Can i have someone to discuss the matter through this medium..

With Regards
Peeyush Kansal