[Resolved]  Star Cj — Refund against Return of defective SUNFLAME GLASS TOP 3 BURNER GAS STOVE- ORDER NO [protected]

Address:

Gurgaon, Haryana

I placed an order for SUNFLAME GLASS TOP 3 BURNER GAS STOVE- ORDER NO
[protected] with starcj.com and recd the product very promptly on
28.07.2011 vide invoice no.[protected] dated 27/07/2011.
On installation, it was observed that there was continued gas small
after turning off the knob.
We lodged our complaint and the product was exchanged vide invoice no.
[protected] dated 30/07/2011

As soon as we installed the same to test and ignited and closed the
knob. The flame continued for couple of seconds. A little later when
again ignited, there was a wide spread fire on full kithen shelf and I
was shocked and stunned and with grace of god, escaped major
mishappening.

We lodged our complaint immediately for return and refund as we
understood that substandard products are being sold by luring we
housewives on TV channels. We were informed that our complaint stands
registered, return will take place in 2-3 days and refund shall be
processed in 7-10 days.

Now it is almost 5 months and despite our repeated calls and counter
assurances by their customer care executives that it is in process, it
is forwarded to our seniors etc etc nothing appears to be moving at
starcj.

It was stated in email complaint to starcj as well that "I herewith now
serve a notice if refund order is not recd , we shall be taking up with
consumer forum"
- for defective goods,
- for restraining your advertisements,
- penal damages for not complying with your terms and conditions,
- for interest on delayed payments,
- damages being heart patient,
- goods storage charges etc.

Look forward for Registering our complaint and we seek immediate refund
order alongwith interest,cost and damages.

Thanks

SUNITA RAWAL
1101. Tower 10
VIPUL GREENS, Sector 48,
Sohna Road, Gurgaon.
Haryana