[Resolved]  STAR CJ Network India Pvt. Ltd. / Olympus Camera T100 — Product not received

Address:

Chandigarh, Chandigarh

Dear Concern

This is in referance to order no [protected] given to Star CJ Network India Pvt. Ltd. The order was placed for Olympus Camera T100 along with the free gifts. I placed the order through my mobile ( [protected]) and the payment was made through my credit card. The amount of Rs. 3999/- was debited to my card on 10/11/10. I got the courier of Gati Ltd. on 19/11/10. When we opened the courier the main product i.e. Olympus Camera T100 was missing. Then immediately i send an e-mail at [protected]@starcj.com and also called up to Star CJ Network India Pvt. Ltd. on their customer care no. [protected]. I called them around 2:30 PM they assured of the revert by evening. But nodody called and i again call up in the evening. They then assured to resolve it next day. On saturday i.e. 20/11/10 their representative Mr. Ashish called me up and assured to call resolve it by evening, but there was no revert. Then on monday i.e. 22/11/10 i again send an e-mail. When i didn't received a call from their side i myself called in the evening. I had a word with Mr. Ravi and he told that the matter is being taken care by Mr. Ashish and he will revert by tommorow. Then I warned them if it is not resolved by tommorow I will complain to consumer forum. Next day Mr. Ashsih called me and assured me to revert with the dispatch status and the day when it will be received by me. But again I didn't got the call and I then in eveing called them. But still there was no response. Even today i have not received any call.

Kindly look into the matter as I have already paid the money and Star CJ Network India Pvt. Ltd are not taking it seriously to resolve the matter.

Regards
Kanwar Pranav Singh
+91-[protected]