Gati-KWE Customer Care
Gati Kintetsu Express Pvt Ltd.
Customer satisfaction rating: 46%
Submit a Complaint
557
COMPLAINTS

Gati-KWE Customer Care

Gati Kintetsu Express Pvt Ltd.

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Address
Plot No.20, Survey No.12, Kothaguda, Kondapur
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500084

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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77
down
54

Phone:
Phone:
+91 71 2272 1477  [Customer Care]
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36
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28
+91 40 7120 4284  [Head Office]
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27
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23
+91 71 2272 9928  [Customer Care]
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15
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16
+91 40 2784 4284  [Head Office]
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8
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16

Fax:
Fax:
+91 40 2311 2316  

Additional info
East Zonal Office
Gati Kintetsu Express Pvt Ltd., P-18, Ground Floor, Taratala Road, Kolkata - 700088, West Bengal, India
Tel: +91 33 2401 7488
Fax: +91 33 2401 7403

West Zonal Office
Gati Kintetsu Express Pvt Ltd., Unit No. 501, 5th Floor, Ackruti Star, Gautom Nagar, MIDC, Andheri (East), Mumbai - 400093, Maharashtra, India
Tel: +91 22 4032 4284
Fax: +91 022 4032 4285

North Zonal Office
Gati Kintetsu Express Pvt Ltd., Plot No. 268, Ground Floor & First Floor
Phase IV, Udyog Vihar, Gurgaon, Haryana - 122015, India
Tel: +91 12 4264 4284
Fax: +91 12 4264 4220

South Zonal Office
Gati Kintetsu Express Pvt Ltd., Plot No. 5C, First Floor, Peenya 1st Phase, Peenya Industrial Area, Bengaluru - 560058, Karnataka. India
Tel: +91 80 4903 4221
Fax: +91 80 2372 5119

View More Information...

Customer satisfaction rating
46%
Complaints
557
Pending
0
Resolved
254
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 07:00 pm
Tue09:00 am - 07:00 pm
Wed09:00 am - 07:00 pm
Thu09:00 am - 07:00 pm
Fri09:00 am - 07:00 pm
Sat09:00 am - 07:00 pm
Sun09:00 am - 07:00 pm

Gati-KWE Complaints & Reviews

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Gati-Kwe — no information on my consignment

 Mahesh Mandava on Jul 22, 2019
I booked a consignment with gati on 18/07/2019 from hyderabad to gurgaon. They sent a third party company (Dot packers and movers) to pick up the consignment. They picked it up on 18/07/2019 and since then they haven't provided the right information relating to my consignment. They gave a docket number which is invalid and asked me to speak to head of ap and telangana mr. Bhasker sheety (+91-[protected]).

He was very rude to me saying he is not in the office to sort out the issue and couldnt provide me anymore information

As of now, i dont know where my consignment...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Gati-Kwe — delayed delivery of shipment

 Shrabasti Bhattacharya on Jul 16, 2019
I had booked a shipment with gati kwe of the docket number[protected] for transfer of two boxes from mumbai to kolkata. My shipment was supposed to reach on the 13th of july. I am continuously contacting the support team with little help. No one is able to give the exact location of my package nor an idea of when it will be delivered.
Very disgusting service indeed. I don't intend to use gati for any further shipment and strongly do not recommend it to anyone....
Complaint comments  Read comments [1]Complaint category Movement & Delivery

Gati-Kwe — non delivery of parcel and false information : tracking id : 692471251 & complaint id : 34873122

 karandeep singh 1991 on Jul 12, 2019
There is a misrepresentation of tracking status.
Status says "undelivered due to customer not responding to calls".
However, i have not received any call from your side.

Under false and misrepresentation data act it's a legal case.
I would like to know will my order be delivered or should i take the neccessary action as i have taken print of my call history from the network also and there is no call received or missed from my side.

I have attached the screenshot....
Complaint comments  Read comments Complaint category Computer Hardware

Gati-Kwe — non delivery of goods

 Jinanica Telecom pvt ltd on Jul 8, 2019
Dear sir/madam,

Our customer as booked the material at parwano through gati docket no:[protected] dt:30/06/2019 and docket no:[protected] dt:[protected] but still we have not received the material in the morning when we called your chandapur branch they told they have dispatched the material to their local people for delivery but still we have not received the material yet your local people is not answering our call they are manipulating us like anything.

Please dispatch the material today itself without any delay
So, please do the needful.

Matter...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gati-Kwe — gati not deliver product as per expected date from online order

 Trivedi dhruv on Jun 27, 2019
Hello,
I order placed from papperfry, order delivery logistics is gati KWE
Tracking number :[protected]
Gati gave expected date 25th June as per screen shot, but Gati KWE not deliver product as till date of 27th June
If they can't deliver product as per time schedule then why giving expected date?
I talk to customer care but not getting proper response from them side,
I expect compensation for my inconvenience, kindly help me for same
Regards
Dhruv Trivedi...
Complaint comments  Read comments [1]Complaint category Movement & Delivery

Gati-Kwe — exit date not updated in epf ..emp id 42425j [Resolved]

 sujit19899 on Jun 15, 2019
MEMBER ID DOJ EPF DOJ EPS DOE EPF DOE EPS Reason Of Leaving
APHYD[protected] 05-JUN-2015 05-JUN-2015

details already provided from last one week to all HR persons at ho level but there is not even a singe line of revert from any one...already marking a mails to darsan bora hr head but he is also not responding..at least they should respond on mails done to them......
Complaint comments  Read comments [1]Complaint category Employers

Gati-Kwe — tracking id: 551423558 complaint no 34792329 [Resolved]

 Saswata Datta on Jun 15, 2019
I have ordered one Item and it's being shipped by your courier Services on 2nd of Jun. Scheduled Deliver Date was 9th Jun. Waited till 11th Jun and lodge a complain ( Complaint No[protected] and after that following up with Customer Services for at least 7 times and each Day I am being said that it will be delivered by Next Day. Today is 15th Jun and today evening also Customer Services person told me it will be delivered by Monday. Is this something Joke?
Why you are taking such consignment when you are not being able to delivered it to Metro City even? Who will bear the loss for this delay???...
Complaint comments  Read comments Complaint category Online Shopping

Gati-Kwe — not delivering shipment [Resolved]

 jayjayfabrics on Jun 15, 2019
I sold an item to a buyer trough snapdeal with order ID: [protected]. Buyer returned the product through Gati with AWB #[protected] as he had size issue with item.

Gati local office (Sivakasi) received the item on 3rd of June and instead of delivering the product they keep on marking fake reasons like

Pin code mismatch
address not valid
office closed, etc.,

Frustrated with this, I raised a complaint in GATI with complaint number CS158160. I received a call from GATI saying we are marking this as RTO as per shipper request.

First...
Complaint comments  Read comments Complaint category Movement & Delivery

Gati-Kwe — my lost shipment [Resolved]

 Karan Bharti Arora on Jun 14, 2019
I send a brand new otg of borisil company which is list during shipping the docket number is
[protected]
I want a new replacement for my product there was athorough negligence on the part of gati as well as the customer care representatives i raised my issue from4 july with the complaint number19040432 but it was taken very lightly and iwas never given a call back I collected the numbers online and nobody is interested to help you out and because nobody has to refund only the company has to refund it i want a thorough investigation into the matter otherwise i want my product back as...
Complaint comments  Read comments Complaint category Electronics & Appliances

Gati-Kwe — refund of damaged shipment & non gati-kwe invoice received [Resolved]

 chitta3651 on Jun 12, 2019
On 1st June 2019 I (chitta Ranjan Sahoo, [protected], Email- sahoo.[protected]@gmail.com) called to Gati Courier, Bhubaneswar, Odisha on phone number [protected] which is mentioned in the web, for transporting my brand new refrigerator unboxed one from Bhubaneswar to Jharsuguda, odisha. I was told to pay Rs 1800 for the same and send the pickup & delivery address to the mobile number [protected](Mr Manoj Kumar Swain). On 4th June19 Gati courier picked up my product from my home and i was told to pay 1800 through phonepe to the mobile number [protected](Mr Manoj Kumar Swain) and I paid immediately...
Complaint comments  Read comments Complaint category Movement & Delivery

Gati-Kwe — exit date not updated on epfo...no revert from hr team [Resolved]

 Shikha Shubham on Jun 13, 2019
I was an ex employee of gati kwe pvt ltd and left the job on 31.05.2017 but still my exit date is not updated on epfo site..i am in continious follow up on mail with hr team but there is no revert from any one...my employee id was 42425j...recently i am in follow up with sandeep dhruv in ho bu he is also not responding...such a poor respond level by such a leading logistic company employees......
Complaint comments  Read comments Complaint category Employers

Gati-Kwe — courier services [Resolved]

 Ravi Teja RT on Jun 12, 2019
I have booked a courier of 2 baggages from GATI for delivery in Hyderabad from Ahmedabad on 7th of May, even after a month, still I'm not even able to trace one of my baggage, The first baggage too I went personally and received it and the value they provided for 2 baggages is 2000/-(I was not asked about it).Can we atleast buy 2 bags with that cost?....
Complaint comments  Read comments Complaint category Movement & Delivery

Gati-Kwe — my parcel is not delivered

 Swehas on Jun 8, 2019
My Gati kwe docket no[protected].I should be getting my parcel on 07/06/2019 which was booked from banglore to Hyderabad. The parcel was lying in the HYDERABAD north since 06/06/2019. I called the customer care number of Gati many times and raised a complaint but no proper response from them. They claim that their service team called me but I didn’t answer the call. I haven’t received any call from them. And now when I checked the status of my courier on their website, it’s mentioned the reason for delay as customer delay delivery request. What kind of people are these Gati God alone knows....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Gati-Kwe — order not delivered fake promises of delivery given everyday [Resolved]

 Smkhan on Jun 6, 2019
I have contacted the support and they have been not helpful. False delivery promises given daily.

My order with the docket number[protected] is lying in the warehouse for more than a week.

Please look into this, i regret that the seller used your shipping company.

This is the worst customer support and the worst shipping experience i have ever had. I will not suggest gati even to my enemy.

The order was out for delivery on 1-june-2019 but it changed to undelivered as it said that the customer was unavailable when infact no one contacted...
Complaint comments  Read comments Complaint category Online Shopping

Gati-Kwe — shipment not delivered intentionally. [Resolved]

 Aron Daniel on Jun 1, 2019
Hey,

This docket number has been sitting in the destination warehouse for more than a week. I have contacted the support and they have been not helpful. False promises and at one point they stopped responding in chat.

Please look into this, i regret that the seller used your shipping company.

This is the worst customer support and the worst shipping experience i have ever had. I will not suggest gati even to my enemy.

The order was out for delivery on 28-may-2019 but it changed to undelivered due to time constraint (Ga unable to deliver...
Complaint comments  Read comments Complaint category Other

Gati-Kwe — scooter damaged during transportation [Resolved]

 diasaj114 on May 24, 2019
Booked Scooter delivery from Manipal to Mumbai. Gati Charged for packing of scooter for transportation. I was present at the time of packing and clicked pictures for my reference. Still the Gati staff managed to damage (break) the front handle of the scooter during loading/unloading/transit. I have clicked the pre loading and delivery photos of the scooter.
Please help me for the losses incurred....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Gati Ltd — docket number 903454662 [Resolved]

 bhadaktiya on May 23, 2019
Mera docket number[protected] ye parcel[protected] ko destination city chittorgarh aa chuka tha, 11:57am out for delivery dikha diya, aur raat ko delivered dikha diya 10:06pm l, but muje nhi mila, ye mera prepaidparcel tha issliye esse fraud kr rhi he company, bina delivery diye kese delivered dikha skte he, fraudd h mere saath, customer satisfaction ki baat krte he, aufraudud kr rhe he company wale, please take action on that register my complaint, i will do case in consumer forum...
Complaint comments  Read comments Complaint category Public Transportation

Gati — product delivery issue [Resolved]

 JigarThakker on May 22, 2019
Hi Team,

Have booked product "Lee Cooper Men Brown Formal Shoes" from Paytm Mall application with order id [protected] was supposed to be delivered by 13th May'19 but it got delayed to 18th May'19. However, on 18th May'19 also it was delayed. Have taken several follow up but Paytm mall customer care is not at all concerned about my complaint not at all taking follow up with Vendor courier company. Seriously fed up with this paytm mall and gati guys. Instead they are not even sharing their contact details to me and update me.

Request you to please intervene in this and...
Complaint comments  Read comments Complaint category Other

Gati-Kwe — refused to do do delivery [Resolved]

 K. Sarat Bushan on May 19, 2019
For consignment sent to me Gati person refused to deliver to home saying that he does not know door numbers in my home town vizianagaram. Even though I offered help he refused to do door delivery. He asked me to come and collect. The product reached home town on 4th may 2019. I received a call from local GatI on 10th may. I immediately complained on 10th may 2019. Compliant no is 34699196. I was assured by Gati I would get call from local gati within 2 days. I did not get amy. Again called on 12 may. I was told within 48 hrs I will get call from GatI head office and also product delivered. Nothing...
Complaint comments  Read comments Complaint category Utility Services

Gati-Kwe — delivery person rude behavior and undelivered package [Resolved]

 Kishore Kumar Punithavelu on May 18, 2019
My name is kishore (Gati docket id:[protected], i got call from mohan raj delivery person (Mobile: [protected]) from gati for receiving package. He was unable to find my address and called me several times. I was standing at the corner of my road to receive him, when he saw me he behaved very rude and ask me to to sign and treated me very badly. I was very irritated and returned the order, this happened on 4th may 2019. After this i have made several calls to call center about this issue and raised complaint id: 34678091.

Again when i checked the status on 12-may-2019 the status has...
Complaint comments  Read comments Complaint category Movement & Delivery

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