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Gati-KWE Complaints & Reviews

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2.3
Updated: Feb 16, 2025
Complaints 1034
Resolved
382
Unresolved
652
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Gati-KWE reviews & complaints(1034)

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V
Vatsalchhaya
from Gandhinagar, Gujarat
Feb 16, 2025
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Fraud and luggage missing

Hello

I just want to share my experience with Gati Courier Tez Gati Courier Services for transporting my luggage from Bangalore To Ahmedabad.

we recently moved from Bangalore to Gandhinagar and unfortunately selected Gati Courier for Transport Services.
Here is the torture we felt.

1. Without informing us they added Insurance charges for our luggage and then spoke like "ye to aapko dena...
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kamal967
Sep 3, 2024
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I have booked 4 packages i.e. 1 kids, 1 cartoon, 1 kids scooter and 1 activa on 13 August 2024 from Gurgoan to Bagodar (jharkhand) with docket no.[protected] and the assured delivery date was 27 August 2024 and today is 3 september 2024 still they have not delivered the packages. packages status is showing out for delivery since 29 August 2024.

I have sent multiple emails as well but the response were unsatisfactory also connected with customer care as well but they are saying when location manager will get some more goods to be delivered for bagodar then they will deliver the packages.
Gati-KWE customer support has been notified about the posted complaint.
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    R
    RAM KISHAN
    from Noida, Uttar Pradesh
    Aug 9, 2024
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    Choudhary Tractors
    Address:- Jadan Road Near Govt. Hospital, Marwar Jn.-306001
    Smt.Daku Devi Choudhary -[protected], [protected]
    Gati-KWE customer support has been notified about the posted complaint.
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      J
      Jithendra29
      Jun 18, 2024
      Jun 24, 2024
      This thread was updated on Jun 24, 2024
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      Docket No:[protected]
      I called Ravi Babu on [protected] asking why the shipment is not delivered yet and what is the reason, he was very reluctant to answer and replying, will see, will check - when I asked for proper reason why it couldn't deliver, then he said, travel insurance is not paid, I told him it was paid to packers and movers, then he asked nothing is paid, you check with them - then I said it was paid because post verifying only the shipment is packed, then started yelling saying "I will not deliver the shipment at any cost" - Is this the service provided?
      Is this the way a representative speaks to a customer?

      I need a proper explanation on what action is taken on that representative Mr. Ravi Babu - this is not a professional way.

      I tried reaching customer care 4 to 5 times, it just said please wait, customer care agents are busy on other calls for more than 20 minutes
      Jun 20, 2024
      Complaint marked as Resolved 
      Hi Aksah, Thank you for your email - Thanks that you took time to speak to the customer and resolve this issue. As discussed over the phone, my intention is not to get any apology from anyone, I just wanted representatives to speak to customers properly. Yes, they have rights to reply when customers are behaving unprofessional but in my case it's quite the reverse. Thanks to Mr.Rahul as with the great humanity, he apologized on behalf of Ravi where he was keeping quite surprisingly. Thanks again to the team.
      Gati-KWE customer support has been notified about the posted complaint.
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        R
        RAM KISHAN
        from Noida, Uttar Pradesh
        May 21, 2024
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        "INDIAN STEEL CORPORATION
        Address V.P.O-Bhareri, Tehsil-Bhoranj, Dist.- Hamirpur - 177024 (HP)
        Dealer Name SHASHI SHARMA
        Dealer Mobile [protected]"
        17 days passed and still undelivered
        Gati-KWE customer support has been notified about the posted complaint.
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          R
          Richish Kaushik
          May 15, 2024
          May 16, 2024
          This thread was updated on May 16, 2024
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          Address: Chennai

          [protected] is still undelivered. Assured delivered date mentioned was 13 May. It is already 15th and customer service is still saying it is in transit which I already know. They have no expected date, assurance on resolution infact they are the very unprofessional and rude. I was also charged rs.5750 although invoice generated was of 4240.92 rs. I need Gati to take action against the pickup team who charged me extra.
          May 16, 2024
          Complaint marked as Resolved 
          no resolution provided
          Gati-KWE customer support has been notified about the posted complaint.
          May 16, 2024
          Updated by Richish Kaushik           how is it resolved? no action has been taken
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            S
            Shubhij92
            from Mumbai, Maharashtra
            Apr 27, 2024
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            Address: Allcargo Gati Ltd. Western Pearl, 4th Floor, Survey No. 13(P), Kondapur, Hyderabad – 500 084, Telangana

            I am lodging a complaint against Gati Courier Services regarding Shipment ID[protected]. The shipment, marked as fragile with glassware, arrived with nearly half of the items broken despite proper packing. Gati did not offer insurance options during booking, complicating the claim process now. Attempts to resolve this directly with Gati have been unsatisfactory. I seek full compensation for damages and shipping charges. Attached are relevant documents and photos for your review.
            Gati-KWE customer support has been notified about the posted complaint.
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              R
              RAM KISHAN
              from Noida, Uttar Pradesh
              Mar 26, 2024
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              Dealership name:- Jai Maa Vindhyavashini Tractors
              Owner Name:- Uma Shankar Yadav
              Owner number : [protected] / [protected]
              Address:- Bheemapar, Siddharthnagar, UP-272207
              Gati-KWE customer support has been notified about the posted complaint.
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                R
                RAM KISHAN
                from Noida, Uttar Pradesh
                Mar 23, 2024
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                :[protected] ON THE DESTINATION NEED DELIVERY TODAY. PLEASE SUPPORT.

                HI TEAM,

                PLEASE UDPATE.

                Dealership name:- Jai Maa Vindhyavashini Tractors
                Owner Name:- Uma Shankar Yadav
                Owner number : [protected] / [protected]
                Address:- Bheemapar, Siddharthnagar, UP-272207
                Gati-KWE customer support has been notified about the posted complaint.
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                  R
                  RAM KISHAN
                  from Noida, Uttar Pradesh
                  Mar 23, 2024
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                  [protected]
                  Tyre Care
                  M&F Plaza, Church Cross, Main Rd, Belthangady, Karnataka 574214
                  Mobile – [protected]
                  Gati-KWE customer support has been notified about the posted complaint.
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                    S
                    shamnadshajahan
                    from Trivandrum, Kerala
                    Mar 20, 2024
                    Mar 22, 2024
                    This thread was updated on Mar 22, 2024
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                    Over-charging for services

                    Address: gati packers and movers bengaluru
                    Website: www.gati.com

                    I recently engaged Gati Car carrier for relocating my goods from Bangalore to Mangalore. Unfortunately, my experience has been less than satisfactory.

                    Despite making a prepayment of 3000 rupees, I encountered unexpected challenges with the delivery of my belongings. The company demanded an additional 6440 rupees for an unsuccessful initial trip, which I find unjustifiable and against the original agreement. and pick up date...
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                    A
                    Anshd8959
                    from Guna, Madhya Pradesh
                    Mar 20, 2024
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                    Website: www.gati.com/track-by-docket

                    On 6th March I ordered an Ikea table from Amazon, The seller then Dispatched it via the GATI-KWE courier service. It was meant to be received by 16th March but it didn't. then got an assured delay till 18th March but now it's 20th march and still no updates.

                    and most importantly I have gotten no phone calls or delivery updates from them. When I tracked the parcel today. I was surprised and it said it reached my city on the 16th and attempted delivery and said - Undelivered Due To Consignee Premises Closed / Shifted

                    But I didn't get any calls or notifications from them.

                    The Docket Number is[protected]
                    My Phone Number is - [protected]

                    Please help me get my package in time
                    +1 photos
                    Gati-KWE customer support has been notified about the posted complaint.
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                      R
                      RAM KISHAN
                      from Noida, Uttar Pradesh
                      Mar 18, 2024
                      Mar 18, 2024
                      This thread was updated on Mar 18, 2024
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                      Https://www.google.com/maps/place/21%C2%B018'54.1%22N+83%C2%B028'11.9%22E/@21.31...⇄ 83.4673993, 17z/data=!3m1!4b1!4m4!3m3!8m2!3d21.3150242!4d83.4699742?hl=en&entry=ttu

                      Sharma Motors
                      AT-DUSMILE, PO- GARBHANA, BLOCK-SOHELA,
                      DIST-BARGARH PIN-768033
                      Mr UMASHANKAR SHARMA-[protected], +[protected]
                      Gati-KWE customer support has been notified about the posted complaint.
                      Mar 18, 2024
                      Updated by RAM KISHAN                       no movement in last 5 days
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                        R
                        RAM KISHAN
                        from Noida, Uttar Pradesh
                        Mar 15, 2024
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                        [protected], Pappa Auto Centre-[protected], Jagatballavpur, Howrah, Near Mahaveer Marble711408, Mobile No-[protected], Pin Code-711408, MOBILE NO. [protected]
                        Gati-KWE customer support has been notified about the posted complaint.
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                          R
                          RAM KISHAN
                          from Noida, Uttar Pradesh
                          Mar 13, 2024
                          Mar 18, 2024
                          This thread was updated on Mar 18, 2024
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                          Probhu Auto Centre, Sukanta Place, Baksara, Near Kanak Kanan Ground, Howrah, West Bengal 711110, Mobile No-[protected], Pin Code-711110
                          Gati-KWE customer support has been notified about the posted complaint.
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                            R
                            RAM KISHAN
                            from Noida, Uttar Pradesh
                            Mar 9, 2024
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                            [protected] PERFECT AUTOMOBILES, Kasara No.317-276, Opp-Murgi Farms, Westend Marg, Lane No.3 Saidula, Mehurali Chamba Galli-110030, Delhi, Pin Code-110030, MOBILE NO.-[protected]
                            Gati-KWE customer support has been notified about the posted complaint.
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                              R
                              RAM KISHAN
                              from Noida, Uttar Pradesh
                              Mar 7, 2024
                              Mar 7, 2024
                              This thread was updated on Mar 7, 2024
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                              CAR CARE CENTER, Badripur, Near Badripur Chowk, Bharat Petrol Pump Ponta Sahib 173025, MOBILE NO.[protected]
                              Gati-KWE customer support has been notified about the posted complaint.
                              Mar 07, 2024
                              Updated by RAM KISHAN                               need delibvery safexpress team not taken my calls
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                                R
                                RAM KISHAN
                                from Noida, Uttar Pradesh
                                Mar 5, 2024
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                                THAKUR AUTO PARTS - RJN, Chikhli Rajnandgaon, Ward No 5, Near Vaishno Hotel, Chhattisgarh 491441, Chhattisgarh, Pin Code-491441, MOBILE NO.-[protected]
                                Gati-KWE customer support has been notified about the posted complaint.
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                                  R
                                  RAM KISHAN
                                  from Noida, Uttar Pradesh
                                  Mar 5, 2024
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                                  [protected] ANUBHAV AUTOMOBILE, ANUBHAV AUTOMOBILE, Opp - Cst Colony, Herbetpur Saharanpur Road, Dehradun-248142, Mobile no.[protected], [protected], Pin Code-248142, , Pin Code-248142, MOBILE NO.-
                                  Gati-KWE customer support has been notified about the posted complaint.
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                                    R
                                    RAM KISHAN
                                    from Noida, Uttar Pradesh
                                    Mar 5, 2024
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                                    AASHIWAL MOTORS CCC, Near Govt.College Baswa Road Bandikui Infront Of Rajesh Pilot Collage 303313, Mobile No-[protected], Pin Code-303313
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